Topics covered:

• Aged AR by bucket and payer
• Why your patients should be treated as a payer
• Days Sales Outstanding (DSO) benchmarks
• First pass clean claim rate standards
• Denial rate goals
• Charge diversity and your actuarial profile
• Vendor vs. partner: what full-service billing really looks like
• How to find and negotiate with payer reps
• Why clinic owners need to allocate time to work on the business

Jim covers why charge diversity is one of the most common revenue cycle gaps he sees across PT practices and what it actually looks like when your charges follow the clinical progression of your patients. He also digs into how to coach your clinical staff on coding accuracy, why a weekly scorecard beats any memo or meeting, and the importance of intentionally resetting your priorities when you have too many irons in the fire.

If you are a PT practice owner trying to improve your payment per visit, get your therapists coding more accurately, or just figure out where to focus your energy, this one is worth your time.

Take our free and confidential Billing Health Assessment below to find out where your clinic stands today.

Takeaways

• Optimism in the Physical Therapy Industry
• Impact of Technology on Physical Therapy

Chapters

• 00:00 Introduction to Physical Therapy and Strategic Partnership
• 05:02 Front Desk Practices and Clinic Visits
• 11:39 Addressing Burnout and Therapist Shortage
• 19:09 The Role of EMR and RCM in Supporting Clinicians
• 25:49 Strategic Partnership and Generation 3 EMR

AI-Powered Outpatient Therapy EMR Software - Stride | AI powered Physical Therapy EMR Software

Medical Billing Center | Specializing in Outpatient Therapy Billing

Takeaways

• Adding value to customers and the industry is crucial for relevance and success.
• Prompt's evolution from a patient recovery app to a comprehensive operating system for rehab therapy practices.

Chapters

• 00:00 The Journey of Prompt
• 06:52 The Role of AI in the Industry
• 11:57 The Comprehensive Support of Prompt

  Medical Billing Center | Specializing in Outpatient Therapy Billing

Prompt | Grow your Physical and Rehab Therapy practice

Jim brings over 30 years of PT experience, including growing a private practice from 3 to 30 clinics as Managing Partner. That background gives him a unique perspective on what clinic owners actually need from a billing partner, because he has lived it firsthand.

In this conversation Jim breaks down what full service billing partnership actually looks like, why the front office is one of the most overlooked drivers of revenue, and how MBC approaches billing differently than a traditional vendor.

Take our free and confidential Billing Health Assessment at https://mbc-clinic-health.info/

In this episode, MBC CEO Jim Stoker, DPT, and MBC Director of Development Brianna Hall discuss the concept of “willingness to change” and how it applies to modern PT practice ownership.

From rising patient responsibility and increasing administrative burden to the rapid adoption of technology and AI in revenue cycle management, they break down how the industry has shifted, and why clinic owners can no longer rely on the same systems that worked 10 or even 20 years ago.

If you’re a clinic owner navigating rising complexity in healthcare, this episode highlights why mindset, systems, and technology adoption are now essential, not optional.

Resources Mentioned:
Website: https://www.4mbc.com/
Our Billing Health Check: https://mbc-clinic-health.info/
SPARC: https://sparc.apta.org/

In this episode, MBC Director of Development Brianna Hall sits down with Jerry Durham to break down the front-end systems that actually drive revenue in a physical therapy practice.

They explore why the front desk is one of the most undertrained and underleveraged roles in a clinic, and how breakdowns in intake, communication, and verification quietly impact patient attendance, retention, and cash flow.

If your clinic struggles with inconsistent cash flow or patient drop-off, this episode breaks down the systems behind it, not just the symptoms.

Resources Mentioned:
Website: https://www.4mbc.com/
Our Billing Health Check: https://mbc-clinic-health.info/

Connect with Jerry Durham and learn how to build patient engagement systems that actually convert jerry@jerrydurham.com

In this conversation, MBC CEO Jim Stoker, DPT, and MBC Director of Development Brianna Hall break down why standardized processes (SOPs) are essential for sustainable clinic growth and how inconsistency at the front desk can quickly create breakdowns across the entire organization.

They explore why many clinics struggle when scaling from 1 to 3 providers or expanding into multiple locations, and how small inconsistencies in intake, scheduling, insurance verification, and patient communication can turn into major operational and financial challenges.

If you’re a PT clinic owner or operator looking to grow beyond a small practice, this episode breaks down the systems you need in place before scaling becomes overwhelming.

Resources Mentioned:
Website: https://www.4mbc.com/
Our Billing Health Check: https://mbc-clinic-health.info/

In this conversation, MBC CEO Jim Stoker, DPT, and MBC Director of Development Brianna Hall, break down what actually matters when it comes to running a sustainable PT practice: knowing your numbers, understanding true profitability, and making hiring decisions based on data instead of gut feeling.

If you’re a clinic owner trying to grow without burning out or wondering when and how to hire your next PT, this episode gives you the framework to stop guessing and start managing with clarity.

Resources:

Website: https://www.4mbc.com/
Our Billing Health Check: https://mbc-clinic-health.info/