<![CDATA[The Service Experience Podcast]]>The Service Experience Podcast explores how leaders design better in-person customer experiences across retail, banking, healthcare, operations, and multi-location service businesses.

]]>https://frontlion.comRiverside.fm (https://riverside.com)Thu, 10 Sep 2026 22:44:58 GMTFri, 14 Aug 2026 23:44:12 GMT60Frontlion<p>The Service Experience Podcast explores how leaders design better in-person customer experiences across retail, banking, healthcare, operations, and multi-location service businesses.</p>episodicFrontlionyoni.lavi@qtracstudio.comno<![CDATA[Bringing the Bank to the Customer | Dr. Benjamin J. Wendt]]>Dr. Benjamin J. Wendt joins Yoni Lavi on The Service Experience Podcast for a practical conversation about bringing the bank to the customer, differentiating through service, and using AI without losing the human connection.

What you'll hear:

- Why service matters when rates alone do not differentiate a bank

- How relationship-led banking changes the customer conversation

- Where AI can free teams to focus on people instead of paperwork

- Why the voice of the customer should shape operational decisions

In this episode of The Service Experience Podcast, Yoni Lavi speaks with Dr. Benjamin J. Wendt about banking, customer relationships, AI, and service innovation.

The Service Experience Podcast explores how leaders design better in-person customer experiences across retail, banking, healthcare, operations, and multi-location service businesses.

Learn more about Frontlion: https://frontlion.com

Interested in being featured on the podcast or have a guest inquiry?

Email Meir Heimowitz at meir@getrevgenai.com

Subscribe for more conversations on customer experience, service operations, and the future of in-person journeys.

#banking #customerexperience #serviceinnovation #AI #leadership #Frontlion

]]>84959868-e993-42ed-b50c-dc2b03f6b566Fri, 14 Aug 2026 23:48:50 GMT<p>Dr. Benjamin J. Wendt joins Yoni Lavi on The Service Experience Podcast for a practical conversation about bringing the bank to the customer, differentiating through service, and using AI without losing the human connection.</p><p>What you'll hear:</p><p>- Why service matters when rates alone do not differentiate a bank</p><p>- How relationship-led banking changes the customer conversation</p><p>- Where AI can free teams to focus on people instead of paperwork</p><p>- Why the voice of the customer should shape operational decisions</p><p>In this episode of The Service Experience Podcast, Yoni Lavi speaks with Dr. Benjamin J. Wendt about banking, customer relationships, AI, and service innovation.</p><p>The Service Experience Podcast explores how leaders design better in-person customer experiences across retail, banking, healthcare, operations, and multi-location service businesses.</p><p>Learn more about Frontlion: <a rel="noopener noreferrer nofollow" href="https://frontlion.com" target="_blank">https://frontlion.com</a></p><p>Interested in being featured on the podcast or have a guest inquiry?</p><p>Email Meir Heimowitz at <a rel="noopener noreferrer nofollow" href="mailto:meir@getrevgenai.com" target="_blank">meir@getrevgenai.com</a></p><p>Subscribe for more conversations on customer experience, service operations, and the future of in-person journeys.</p><p>#banking #customerexperience #serviceinnovation #AI #leadership #Frontlion</p>no00:22:501Bringing the Bank to the Customer | Dr. Benjamin J. Wendtfull