<![CDATA[The Level Up Loan Officer Podcast]]>Discover transformative conversations and powerful insights to elevate your mindset, business, and life. Join hosts Kelly & Jay on a journey of growth and inspiration—let’s level up together!

]]>https://riverside.comRiverside.fm (https://riverside.com)Wed, 27 May 2026 18:05:54 GMTFri, 01 May 2026 20:14:47 GMT60Cornerstone Capital Bank<p>Discover transformative conversations and powerful insights to elevate your mindset, business, and life. Join hosts Kelly &amp; Jay on a journey of growth and inspiration—let’s level up together!</p>episodicCornerstone Capital Bankmarketing@houseloan.comno<![CDATA[How Top LOs Are Using AI to Become Unstoppable]]>AI is everywhere right now, and most loan officers are either overwhelmed by it or ignoring it entirely. Kelly Zitlow and Jay Crowell cut through the noise and share exactly how top producers are putting AI to work without losing what makes them irreplaceable to clients.

Listen in as they break down Jay's "not-to-do list" framework for reclaiming your time, why emotional intelligence is still your sharpest competitive edge, and what responsible AI use actually looks like when client data is on the line. Plus, get a clear 90-day action plan for where to start this week.

This is the AI conversation built specifically for loan officers.

]]>10d0c41c-a417-464c-99d1-74ffed94d0d6Tue, 26 May 2026 09:15:00 GMT<p>AI is everywhere right now, and most loan officers are either overwhelmed by it or ignoring it entirely. Kelly Zitlow and Jay Crowell cut through the noise and share exactly how top producers are putting AI to work without losing what makes them irreplaceable to clients.<br /><br />Listen in as they break down Jay's "not-to-do list" framework for reclaiming your time, why emotional intelligence is still your sharpest competitive edge, and what responsible AI use actually looks like when client data is on the line. Plus, get a clear 90-day action plan for where to start this week.<br /><br />This is the AI conversation built specifically for loan officers.</p>no00:12:0622How Top LOs Are Using AI to Become Unstoppablefull<![CDATA[Want to Be Unstoppable in Any Market? Try This Mindset Shift]]>In today's shifting mortgage landscape, the key to thriving isn't waiting for rates to drop. It's redefining your strategy now. If you're a loan officer feeling stuck or unsure of your next moves in a market where traditional tactics fall short, this Season 2 premiere reveals how to break through with purpose and proactive action. Walk away with the mindset shifts and tools that can transform you from reactive to unstoppable, regardless of economic waves.

Kelly Zitlow and Jay Crowell, top-producing loan officers turned executive leaders, share:

  • How the best in the business are winning today
  • Why serving your community with intention beats chasing market timing
  • How the right tools and relationships build a pipeline that holds up in any market

If you're ready to leave behind waiting games and start leading with purpose and strategy, this episode is your blueprint. Learn how the most successful loan officers are building lasting relationships today that will pay dividends tomorrow, and why a heart of service combined with the right tools is your secret weapon for sustained success.


]]>1baef014-bacf-4668-91f5-46797f776a57Tue, 12 May 2026 09:00:00 GMT<p>In today's shifting mortgage landscape, the key to thriving isn't waiting for rates to drop. It's redefining your strategy now. If you're a loan officer feeling stuck or unsure of your next moves in a market where traditional tactics fall short, this Season 2 premiere reveals how to break through with purpose and proactive action. <b>Walk away with </b>the mindset shifts and tools that can transform you from reactive to unstoppable, regardless of economic waves.</p><p>Kelly Zitlow and Jay Crowell, top-producing loan officers turned executive leaders, share:</p><ul><li>How the best in the business are winning today</li><li>Why serving your community with intention beats chasing market timing</li><li>How the right tools and relationships build a pipeline that holds up in any market</li></ul><p>If you're ready to leave behind waiting games and start leading with purpose and strategy, this episode is your blueprint. Learn how the most successful loan officers are building lasting relationships today that will pay dividends tomorrow, and why a heart of service combined with the right tools is your secret weapon for sustained success.</p><p><br /></p>no00:10:5121Want to Be Unstoppable in Any Market? Try This Mindset Shiftfull<![CDATA[Level Up Your Mindset]]>Success starts with you. Learn practical strategies to develop the right mindset and take control of your life. Kelly and Jay uncover how intentional living can transform your personal and professional growth. If you're ready to master your mindset and learn how to reset when overwhelmed, this conversation is a must-listen! Discover how to embrace intentionality in daily life to build your habits and achieve success.

]]>https://the-level-up-lo-podcast.captivate.fm3f02a0fe-db3f-4314-8e78-91b863817bfdThu, 17 Jul 2025 09:45:00 GMT<p><strong>Success starts with you</strong>. Learn practical strategies <strong>to develop the right mindset </strong>and<strong> take control of your life</strong>. Kelly and Jay uncover how <strong>intentional living </strong>can transform your personal and professional growth. If you're ready to<strong> master your mindset </strong>and learn<strong> how to reset </strong>when overwhelmed, this conversation is a must-listen! Discover how to <strong>embrace intentionality in daily life</strong> to build your habits and achieve success.</p>no00:22:4911Level Up Your Mindsetfull<![CDATA[Why Leaders Who Ask for Feedback Get Better Results (And How to Do It)]]>In this essential leadership episode of Level Up with Kelly and Jay, they dive deep into the often uncomfortable topic of feedback and how mastering it can transform your team dynamics. If you've ever struggled to get honest feedback from your team or wondered why your coaching isn't landing, this conversation will change how you lead.

Jay reveals his systematic approach to leadership and shares why asking your team what they need from you is the secret to being heard when you need to give them feedback. Kelly and Jay unpack how to handle team members who say "everything's fine" when it's not, the biblical formula for handling conflict productively, and why most workplace problems spiral out of control (and how to stop it).

Learn the art of "tell me more," how to sit with uncomfortable feedback without reacting, and why your team is a reflection of yourself. This episode is packed with practical frameworks for leaders at any level who want to build trust, improve communication, and create an environment where honest feedback flows both ways.

]]>https://the-level-up-lo-podcast.captivate.fm5de4b8a6-b0b6-4955-93b9-466226d92370Thu, 19 Feb 2026 09:45:00 GMT<p>In this essential leadership episode of Level Up with Kelly and Jay, they dive deep into the often uncomfortable topic of feedback and how mastering it can transform your team dynamics. If you've ever struggled to get honest feedback from your team or wondered why your coaching isn't landing, this conversation will change how you lead. </p><p>Jay reveals his systematic approach to leadership and shares why asking your team what they need from you is the secret to being heard when you need to give them feedback. Kelly and Jay unpack how to handle team members who say "everything's fine" when it's not, the biblical formula for handling conflict productively, and why most workplace problems spiral out of control (and how to stop it). </p><p>Learn the art of "tell me more," how to sit with uncomfortable feedback without reacting, and why your team is a reflection of yourself. This episode is packed with practical frameworks for leaders at any level who want to build trust, improve communication, and create an environment where honest feedback flows both ways. </p>no00:09:4419Why Leaders Who Ask for Feedback Get Better Results (And How to Do It)full<![CDATA[The Only Voice You Should NEVER Listen To with Erwin McManus]]>In this episode, bestselling author and thought leader Erwin McManus joins hosts Kelly and Jay as their first guest on Level Up Loan Officer for an unforgettable conversation about human potential, mindset transformation, and the power of narrative.

Erwin shares profound insights on why negative emotions stick while positive ones flee, how to navigate depression through managing expectations versus reality, and why taking personal responsibility is the key to change. He challenges us to stop listening to our negative self-talk and start talking back to those inner voices that hold us back.

Whether you're a loan officer navigating client relationships or anyone seeking personal growth, this episode delivers actionable wisdom on understanding human frequencies, serving others authentically, and becoming the highest version of yourself.

]]>https://the-level-up-lo-podcast.captivate.fmf21dddab-ff7a-4016-8508-5bdd2d76c5e1Fri, 12 Dec 2025 09:45:00 GMT<p>In this episode, bestselling author and thought leader Erwin McManus joins hosts Kelly and Jay as their first guest on Level Up Loan Officer for an unforgettable conversation about human potential, mindset transformation, and the power of narrative.</p><p>Erwin shares profound insights on why negative emotions stick while positive ones flee, how to navigate depression through managing expectations versus reality, and why taking personal responsibility is the key to change. He challenges us to stop listening to our negative self-talk and start talking back to those inner voices that hold us back.</p><p>Whether you're a loan officer navigating client relationships or anyone seeking personal growth, this episode delivers actionable wisdom on understanding human frequencies, serving others authentically, and becoming the highest version of yourself.</p>no00:43:4215The Only Voice You Should NEVER Listen To with Erwin McManusfull<![CDATA[Owning Your Mistakes & The Power of Trust]]>What if your biggest mistake could become your greatest success story?

Owning your mistakes and offering genuine apologies are crucial for building trust with clients in the mortgage industry. Mistakes happen—but how you handle them can make all the difference.

Kelly and Jay share how to turn setbacks into opportunities and how to apologize to clients after making mistakes. Build stronger client relationships and create lasting connections with these strategies.

]]>https://the-level-up-lo-podcast.captivate.fm7a542b07-4d65-45d8-9367-a8336a5b79f8Mon, 04 Aug 2025 09:45:00 GMT<p>What if your biggest mistake could become your greatest success story?</p><p><strong>Owning your mistakes</strong> and offering genuine apologies are crucial for <strong>building trust with clients</strong> in the mortgage industry. Mistakes happen—but how you handle them can make all the difference. </p><p>Kelly and Jay share how to turn setbacks into opportunities and how to apologize to clients after making mistakes. <strong>Build stronger client relationships</strong> and <strong>create lasting connections</strong> with these strategies.</p>no00:17:0112Owning Your Mistakes & The Power of Trustfull<![CDATA[From Terrified to 30% Growth: The Education & Video Marketing Strategy That Works]]>In this episode of Level Up Loan Officer, Kelly reveals the networking strategy that grew her business by 30% in a single year no cold calling required.

If prospecting feels uncomfortable or inauthentic, this one's for you. Kelly breaks down exactly how she used education and video marketing to build real relationships with real estate agents, grow her database, and create consistent, lasting results. From teaching state-certified classes to sending weekly video updates for over a decade, she shares the system she's been quietly running since 2013 and why it works.

The real secret isn't the tactic. It's the discipline to keep going before the results show up.

]]>https://the-level-up-lo-podcast.captivate.fmbf29f2ad-e331-4f3d-844f-60cf41422be9Tue, 24 Feb 2026 09:45:00 GMT<p>In this episode of Level Up Loan Officer, Kelly reveals the networking strategy that grew her business by 30% in a single year no cold calling required. </p><p>If prospecting feels uncomfortable or inauthentic, this one's for you. Kelly breaks down exactly how she used education and video marketing to build real relationships with real estate agents, grow her database, and create consistent, lasting results. From teaching state-certified classes to sending weekly video updates for over a decade, she shares the system she's been quietly running since 2013 and why it works. </p><p>The real secret isn't the tactic. It's the discipline to keep going before the results show up.</p>no00:04:49110From Terrified to 30% Growth: The Education & Video Marketing Strategy That Worksfull<![CDATA[You Create Your Own Weather: The Mindset that Beats Burnout]]>In this raw and inspiring episode of Level Up with Kelly and Jay, Jay opens up about how he's stayed resilient through years of market challenges while others have burned out around him. If you've ever felt exhausted, unmotivated, or questioned whether you can keep going in this industry, this conversation is for you.

Jay shares the powerful lesson his dad learned from a college professor: "You create your own weather." Learn how to control your internal temperature regardless of external circumstances, why your identity can't be tied to production numbers, and the daily practices that keep you locked into your purpose when everything around you feels difficult.

From affirmations and prayer to five-year planning and avoiding comparison traps, this episode is packed with practical tools to help you recalibrate, stay consistent, and build the legacy you want—not just the income you need. Plus, Jay reveals why he doesn't open certain emails and how modeling work ethic for his kids fuels his daily discipline.

]]>https://the-level-up-lo-podcast.captivate.fm73a0e173-f503-47ea-b259-87ff9b5fc5a0Wed, 14 Jan 2026 10:45:00 GMT<p>In this raw and inspiring episode of Level Up with Kelly and Jay, Jay opens up about how he's stayed resilient through years of market challenges while others have burned out around him. If you've ever felt exhausted, unmotivated, or questioned whether you can keep going in this industry, this conversation is for you. </p><p>Jay shares the powerful lesson his dad learned from a college professor: "You create your own weather." Learn how to control your internal temperature regardless of external circumstances, why your identity can't be tied to production numbers, and the daily practices that keep you locked into your purpose when everything around you feels difficult. </p><p>From affirmations and prayer to five-year planning and avoiding comparison traps, this episode is packed with practical tools to help you recalibrate, stay consistent, and build the legacy you want—not just the income you need. Plus, Jay reveals why he doesn't open certain emails and how modeling work ethic for his kids fuels his daily discipline. </p>no00:11:2717You Create Your Own Weather: The Mindset that Beats Burnoutfull<![CDATA[The 18-Second Rule That Changes How You Handle Conflict]]>In this deeply personal episode of Level Up with Kelly and Jay, they tackle the messy reality of human connection: what happens when emotions cloud judgment, how to handle moments when you feel let down, and why the stories we tell ourselves can be toxic or transformative.

Kelly shares her journey from dismissing compliments to learning how to receive praise with grace, while Jay reveals why his family never says "sorry" and instead asks for forgiveness (and why that two-way conversation changes everything). Learn about the 18-second chemical rush that drives emotional responses, why you need the courage to speak from your heart even in business settings, and how to stop making up stories when a text doesn't land right.

From handling transparency moments to sitting with someone's pain, this episode is packed with practical wisdom on navigating relationships authentically. Whether you're struggling to accept compliments, need to apologize but fear rejection, or want to connect more deeply with your team and clients, this conversation will shift how you show up in every relationship.

]]>https://the-level-up-lo-podcast.captivate.fm9f30382f-151f-41f7-9f5f-584571e2095fTue, 17 Feb 2026 09:45:00 GMT<p>In this deeply personal episode of Level Up with Kelly and Jay, they tackle the messy reality of human connection: what happens when emotions cloud judgment, how to handle moments when you feel let down, and why the stories we tell ourselves can be toxic or transformative.</p><p>Kelly shares her journey from dismissing compliments to learning how to receive praise with grace, while Jay reveals why his family never says "sorry" and instead asks for forgiveness (and why that two-way conversation changes everything). Learn about the 18-second chemical rush that drives emotional responses, why you need the courage to speak from your heart even in business settings, and how to stop making up stories when a text doesn't land right.</p><p>From handling transparency moments to sitting with someone's pain, this episode is packed with practical wisdom on navigating relationships authentically. Whether you're struggling to accept compliments, need to apologize but fear rejection, or want to connect more deeply with your team and clients, this conversation will shift how you show up in every relationship.</p>no00:13:1818The 18-Second Rule That Changes How You Handle Conflictfull<![CDATA[Your Game Plan to Stand Out & Succeed: Mastering High-Trust Client Conversations]]>Discover the secret weapon top performers use to dominate the market! In an ever-evolving market, staying relevant means maintaining relationships and going beyond surface-level conversations. Kelly and Jay share how you can elevate your mind and mortgage strategies with high-trust conversations to build client relationships. Learn how to leverage tools like Mortgage Coach, empower your clients to make informed decisions, and position yourself as a trusted advisor. If you’re ready to stand out by offering value-driven, holistic solutions, this episode is your game plan for success!

Want more content like this? SUBSCRIBE to never miss an episode! 🔥

For daily motivation: Follow @LevelUpLoanOfficer on Instagram.

👇 SHARE this with a loan officer who needs to hear this!


#LevelUpLOPodcast #ClientRelationships #MortgageStrategies #ProfessionalDevelopment

]]>https://the-level-up-lo-podcast.captivate.fm28dfdf0c-3180-41b4-8ae3-5daa5540755aMon, 18 Aug 2025 09:45:00 GMT<p>Discover the <strong>secret weapon</strong> top performers use to <strong>dominate the market</strong>! In an ever-evolving market, staying relevant means <strong>maintaining relationships </strong>and going beyond surface-level conversations. Kelly and Jay share how you can <strong>elevate your mind</strong> and <strong>mortgage strategies</strong> with high-trust conversations to <strong>build client relationships</strong>. Learn how to leverage tools like Mortgage Coach,<strong> </strong>empower your clients to make informed decisions, and position yourself as a <strong>trusted advisor</strong>. If you’re ready to stand out by offering value-driven, holistic solutions, this episode is your game plan for success!</p><p>Want more content like this? <strong>SUBSCRIBE</strong> to never miss an episode! 🔥</p><p>For daily motivation: Follow @LevelUpLoanOfficer on Instagram.</p><p>👇 <strong>SHARE</strong> this with a loan officer who needs to hear this!</p><p><br /></p><p>#LevelUpLOPodcast #ClientRelationships #MortgageStrategies #ProfessionalDevelopment</p>no00:18:5213Your Game Plan to Stand Out & Succeed: Mastering High-Trust Client Conversationsfull<![CDATA[Taming the Lizard Brain: How Top Leaders Set Boundaries]]>Ever had your emotions sabotage your leadership? Here's how to manage them and turn them into your greatest strength.

Kelly and Jay dive deep into the emotional side of leadership and how our feelings can either drive or derail us, especially in high-stress industries. Jay gets real about using anger as fuel for years, why setting boundaries before you explode is critical, and the importance of staying connected to your "why."

If you've ever let frustration take the wheel or struggled to stay present, this episode gives you the tools to recognize when emotions are about to derail you and how to redirect that energy productively.

]]>https://the-level-up-lo-podcast.captivate.fmd9ce2745-ef44-4f00-b983-2ff1ffb99652Thu, 26 Feb 2026 09:45:00 GMT<p>Ever had your emotions sabotage your leadership? Here's how to manage them and turn them into your greatest strength.</p><p>Kelly and Jay dive deep into the emotional side of leadership and how our feelings can either drive or derail us, especially in high-stress industries. Jay gets real about using anger as fuel for years, why setting boundaries before you explode is critical, and the importance of staying connected to your "why."</p><p>If you've ever let frustration take the wheel or struggled to stay present, this episode gives you the tools to recognize when emotions are about to derail you and how to redirect that energy productively.</p>no00:08:37111Taming the Lizard Brain: How Top Leaders Set Boundariesfull<![CDATA[Stop Talking, Start Listening: How to Guide Clients in a Challenging Market]]>In this episode of Level Up with Kelly and Jay, they break down why your scripted approach is costing you clients and reveal the conversational framework that builds trust and closes deals in challenging markets. Forget the scripts and loan officer monologues—Kelly and Jay share how to have real, high-trust conversations that uncover your clients' true motivations. From navigating buyer fatigue to combating misinformation about rates and timing, they show you how to help clients get past the noise and focus on their actual goals. Learn how to use tools like Mortgage Coach to educate (not just quote), when to bring in down payment assistance programs, and how to ask the one question that stops "I'll wait and save" objections in their tracks. Plus, hear a real success story of a client who was told to wait a year but closed right after Christmas instead.

]]>https://the-level-up-lo-podcast.captivate.fmcad606f3-feac-41a3-8c49-cb11613d9ec1Tue, 13 Jan 2026 09:45:00 GMT<p>In this episode of Level Up with Kelly and Jay, they break down why your scripted approach is costing you clients and reveal the conversational framework that builds trust and closes deals in challenging markets. Forget the scripts and loan officer monologues—Kelly and Jay share how to have real, high-trust conversations that uncover your clients' true motivations. From navigating buyer fatigue to combating misinformation about rates and timing, they show you how to help clients get past the noise and focus on their actual goals. Learn how to use tools like Mortgage Coach to educate (not just quote), when to bring in down payment assistance programs, and how to ask the one question that stops "I'll wait and save" objections in their tracks. Plus, hear a real success story of a client who was told to wait a year but closed right after Christmas instead. </p>no00:10:0016Stop Talking, Start Listening: How to Guide Clients in a Challenging Marketfull<![CDATA[Relentless Pursuit of Excellence: How Finding Your “Why” Will Change Your Life]]>Excellence isn't a destination; it's a way of life. Excellence fuels professional growth and personal development. Jay shares how his father's legacy and the mantra of RPE (relentless pursuit of excellence) shaped his career and purpose. Discover the power of finding your "why" and how it fuels resilience, growth, and service to others. This heartfelt conversation will challenge you to honor your legacy and pursue excellence in everything you do. 

]]>https://the-level-up-lo-podcast.captivate.fm2b359a8c-768d-4de6-858c-15d0bc627274Mon, 01 Sep 2025 09:45:00 GMT<p>Excellence isn't a destination; it's a way of life. Excellence fuels <strong>professional growth and personal development</strong>. Jay shares how his father's legacy and the mantra of RPE (<strong>relentless pursuit of excellence</strong>) shaped his career and purpose. Discover the power of finding your "why" and how it fuels resilience, growth, and service to others. This heartfelt conversation will challenge you to<strong> honor your legacy</strong> and pursue excellence in everything you do. </p>no00:10:3014Relentless Pursuit of Excellence: How Finding Your “Why” Will Change Your Lifefull