<![CDATA[The Agentic Wave]]>At the intersection of AI and CX is the Agentic Wave. Every other week, Latané Conant, Chief Market Officer of Parloa, brings together the passionate, customer-obsessed executives riding the intersection of AI and CX. Expect 20 minutes of real talk on governance, technology, and the culture that will lead teams through the once-in-a-generation shift in customer experience.

]]>www.parloa.com/podcastsRiverside.fm (https://riverside.com)Fri, 11 Sep 2026 05:14:57 GMTWed, 29 Jul 2026 01:09:20 GMT60Parloa<p>At the intersection of AI and CX is the Agentic Wave. Every other week, Latané Conant, Chief Market Officer of Parloa, brings together the passionate, customer-obsessed executives riding the intersection of AI and CX. Expect 20 minutes of real talk on governance, technology, and the culture that will lead teams through the once-in-a-generation shift in customer experience.</p>episodicParloamarketing@parloa.comno<![CDATA[Matt Dixon | Conquering AI adoption FOMU]]>Is your AI vendor delivering a French Laundry experience, or a Cheesecake Factory experience?


Matt Dixon, Founding Partner of DCM Insights and author of The Jolt Effect, Effortless Experience, and The Challenger Sale, joins Latané on The Agentic Wave. Matt has spent his career identifying what delivers the best customer experience, both pre- and post-sales. One of the most important elements? Guiding customers toward the best use case to start with, rather offering a buffet of options all at once.

He and Latané discuss:

  • How customer effort scores create more effort for customers
  • Insights that guide proactive outreach 
  • Why FOMU (fear of messing up) is the great AI adoption staller

Make sure to subscribe, so you never miss when a new episode drops, every other Thursday.

]]>14b3c1ee-c024-4191-b4a0-e52b0cf77bb5Thu, 03 Sep 2026 12:49:15 GMT<p>Is your AI vendor delivering a French Laundry experience, or a Cheesecake Factory experience?</p><p><br /></p><p>Matt Dixon, Founding Partner of DCM Insights and author of <i>The Jolt Effect</i>, <i>Effortless Experience</i>, and <i>The Challenger Sale</i>,<i> </i>joins Latané on The Agentic Wave<i>. </i>Matt has spent his career identifying what delivers the best customer experience, both pre- and post-sales. One of the most important elements? Guiding customers toward the best use case to start with, rather offering a buffet of options all at once.<br /></p><p>He and Latané discuss:</p><ul><li>How customer effort scores create more effort for customers</li><li>Insights that guide proactive outreach </li><li>Why FOMU (fear of messing up) is the great AI adoption staller</li></ul><p></p><p>Make sure to subscribe, so you never miss when a new episode drops, every other Thursday.</p>no00:43:3912Matt Dixon | Conquering AI adoption FOMUfull<![CDATA[Mike Gathright | Scaling HealthEquity’s minimal lovable voice AI agent]]>The shift from reactive to proactive service is finally here.

On this pilot episode of The Agentic Wave, Mike Gathright, Chief Customer Officer of HealthEquity, shares how his team is leveraging voice AI to not only anticipate, but act on customer needs. 

He and Latané discuss:

  • How HealthEquity is leveraging AI for personalized, proactive outreach that mitigates customer stress. 
  • The mindset shift from focusing on tech to focusing on human experience that ultimately led to successful AI deployment.
  • The introduction of “agent builders” as instrumental employees on the HealthEquity team.

Make sure to subscribe, so you never miss when a new episode drops, every other Thursday.

]]>5b6d7bcc-ef0d-4583-8897-1915e4587d7dThu, 20 Aug 2026 14:38:02 GMT<p>The shift from reactive to proactive service is finally here.</p><p></p><p>On this pilot episode of The Agentic Wave, Mike Gathright, Chief Customer Officer of HealthEquity, shares how his team is leveraging voice AI to not only anticipate, but act on customer needs. </p><p></p><p>He and Latané discuss:</p><ul><li>How HealthEquity is leveraging AI for personalized, proactive outreach that mitigates customer stress. </li><li>The mindset shift from focusing on tech to focusing on human experience that ultimately led to successful AI deployment.</li><li>The introduction of “agent builders” as instrumental employees on the HealthEquity team.</li></ul><p></p><p>Make sure to subscribe, so you never miss when a new episode drops, every other Thursday.</p>no00:33:2411Mike Gathright | Scaling HealthEquity’s minimal lovable voice AI agentfull<![CDATA[Ride the Agentic Wave with Latané Conant]]>At the intersection of AI and CX is the Agentic Wave. A shift McKinsey estimates could be worth TRILLIONS of dollars.

Ready to unlock that opportunity?

Every other week, Latané Conant, Chief Market Officer of Parloa, explores what it takes to confidently lead the biggest CX transformation in a generation. She talks with enterprise leaders about how they’re enabling their teams to ride the wave, asks top analysts what headlines they believe are just smoke or real fire, and explores what innovators are already looking to next. 

If you’re ready to drive business-defining transformation at your organization, this podcast is for you. 

Make sure to subscribe, so you don’t miss when a new episode drops every other Thursday.

]]>62b00147-c75f-4a9a-9fe8-f40dd66f7ae3Mon, 17 Aug 2026 07:00:00 GMT<p>At the intersection of AI and CX is the Agentic Wave. A shift McKinsey estimates could be worth TRILLIONS of dollars.</p><p></p><p>Ready to unlock that opportunity?</p><p></p><p>Every other week, Latané Conant, Chief Market Officer of Parloa, explores what it takes to confidently lead the biggest CX transformation in a generation. She talks with enterprise leaders about how they’re enabling their teams to ride the wave, asks top analysts what headlines they believe are just smoke or real fire, and explores what innovators are already looking to next. </p><p></p><p>If you’re ready to drive business-defining transformation at your organization, this podcast is for you. </p><p></p><p>Make sure to subscribe, so you don’t miss when a new episode drops every other Thursday.</p>no00:01:41Ride the Agentic Wave with Latané Conanttrailer