#hospitality #politics #travel #World Cup #Iran #CapeVerde, #representation #identity #tourism #socialjustice

In this weeks episode of unhospitality, Jeremy explores the powerful stories of hospitality and community during the 2022 World Cup. A genuine welcome can challenge prejudices and transform perceptions. Let's consider the warm welcome in contrast to the barriers created by bureaucracy and exclusion.

#unhospitality #fifa #worldcup #podcast

#travel #authenticity #anthonybourdain #legacy #hospitality #unhospitality #podcast

In contrast, I share some real stories and insights from a recent experience at the The Derby London City Hotel to define what true hospitality means.

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#unhospitality #podcast #DerbyLondon #performativehospitality #London #service

Also - much love for #Shangri-La Hotels who value relationships above all else AND why #AI might streamline a few processes, it will never replace being the room and connecting with people, face-to-face.

#Meetings #events #IMEXFrankfurt #IMEX #Shangrilahotels #travel #unhospitality #podcast

Discover how taking risks—even when the pieces aren’t perfectly in place—can reshape your worldview and open unforeseen opportunities. Marc shares candid stories—from navigating Parisian social dynamics and local customs to hilarious and harrowing travel mishaps like a tense Belize ferry ride and a last-minute Anchorage detour—and emphasizes one simple, powerful lesson: kindness is the most valuable currency in travel and life. Experience his insights on building community abroad, making local friends through shared passions like hockey and ice skating, and forging meaningful connections outside the hospitality industry.

Among other things, we explore:

• The surprising origin story of the Michelin Guide starting as a marketing tool for tires in 1900 France
• How the guide's star system was invented in 1926 and its self-appointment as an authority
• The cultural biases embedded in the French-centric aesthetic of fine dining standards
• How systems like Michelin have marginalized non-Western and traditional cuisines
• The impact of the guide's standards on global culinary diversity and authenticity
• Questions about the calibration and training of inspectors and what standards they measure food against
• The risk of evaluating all food through a singular, Western lens

• The need to question who defines "good food" and on what basis

In the hospitality industry, many misconceptions can limit your career growth and opportunities. 

When people think of hospitality, they often focus solely on hotels. While hotels represent a significant part of the industry, hospitality encompasses a vast ecosystem that includes restaurants, events, cruises, resorts, private clubs, airlines, and much more. In fact, hospitality accounts for one in every ten jobs worldwide, demonstrating the industry's extensive reach.

One significant misconception in the hospitality industry is the expectation that help will always be available when challenges arise. Unfortunately, this is not always true. Frontline staff often find themselves making critical decisions without immediate support from management.  In your professional journey, whether in hospitality or another field, it’s important to cultivate problem-solving skills and learn to operate effectively without relying solely on external support.As one of my mentors used to tell me, “There is no Mr. Starwood.”

The final myth I address is a little on the wonky side, but applies to any major decision/purchase you’ll make in your life.  Don’t get caught up in the emotion of the moment, and lose sight of the details of the agreement that you’re about to sign.  As the saying goes, the Devil is in the Details.  

By debunking these myths in the hospitality industry, we can better understand the expansive opportunities available to us. Remember that your skills are transferable, and the challenges you face can be stepping stones to greater independence and decision-making prowess. Consider how these insights can apply to your career and open up new avenues for growth.

#myths #travel #career #unhospitality #podcast

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I've recently had two frustrating experiences that left me questioning the essence of hospitality.

In Germany, at a hotel, I was told breakfast wasn’t included despite clear evidence saying otherwise. Instead of listening, the front desk was dismissive, showing a lack of humility.

In Costa Rica, after a long day of travel, we were denied a moment to regroup before dinner. The insistence on sticking to the schedule over our comfort shattered any trust in their hospitality.

These moments aren’t just about the specifics, but about the art of making guests feel cared for. It’s about listening and adapting to the needs of those before you.

What are your thoughts on these cultural differences? Have you faced similar situations? Let’s chat in the comments!

Full episode in bio for more insights!

In this episode, we explore the mechanics of dynamic pricing in hospitality and travel, revealing how algorithms and AI influence consumer costs. Learn practical tips to beat the system and save money on hotels and flights! 

#unhospitality #hoteldeals #podcast #hotels #airlines #bargains

Have you been impacted by the downturn in international arrivals? Let us know in the comments!

How about needing a spreadsheet and a calculator to figure out your final hotel bill?

In this episode, Jeremy explores common pet peeves in the hospitality industry, focusing on hotel policies, hidden fees, and AV charges that frustrate guests and event organizers alike. Discover how these issues impact guest experience and what can be done to improve hospitality standards.

With my 13 years of experience in the hotel industry, I’ve learned what truly resonates with clients and how to present your property as the ideal solution for their needs.

Key Topics

• Andrea’s early life in Yugoslavia and overcoming trauma from war
• How cultural roots influence her hospitality philosophy
• The importance of attention to detail, exemplified by the Listerine story
• Navigating different markets: Italy, Uganda, Dominican Republic, and New York
• Bridging cultural gaps through language and empathy
• The mindset shift: viewing hospitality as creating memories and making others better
• Insights into sales strategies and client focus in hotels
• Andrea’s perspective on the industry’s challenges and opportunities
• The role of positivity and resilience in thriving in hospitality

On this episode of unhospitality, Patricia Herrera, a.k.a. Patty Yankee, walks us through some of her more memorable experiences in this industry.  

She confides that she can be quick to build perceptions from LinkedIn profiles, email exchanges, or general assumptions. But she soon learns that those perceptions can be wildly off. 

For expample, she was shocked when making sales calls in Brazil by a client who shared their love for NYC hip-hop and street art, despite never having been.  

And speaking of street art, Patty shares the story of brilliant client who spun a hotel construction project into an interactive art installment, converting a near disaster into a centerpiece of her client’s experience.  

This industry isn't just about the service or the product; it’s about the human stories behind it. When we let go of our stereotypes and truly see others, we unlock authentic relationships that can change everything.

And trust me when I say, Patty is one of the most authentic people around.  

What’s the most surprising perception you've realized was wrong? Comment below—I’d love to hear your stories.

Remember: we connect when we look beyond the surface.

#HospitalityHumans #PerceptionShift #AuthenticConnections #Unhospitality #RelationshipMatters

In the world of hospitality, stories of resilience and determination often take center stage. In this episode of unhospitality, we dive deep into the remarkable journey of Mohammad Haider, who took a wild path to becoming a senior leader in luxury hospitality in Dubai. Join us as we explore the unique experiences that shaped his career and his insights on the industry.

Mohammad Haider's story begins in Pakistan, although he never lived there. Growing up in Saudi Arabia, he was exposed to a diverse culture. His father, a professor, inspired him to embrace new opportunities. When his family moved to Gainesville, Florida, Mohammad faced the challenges of being an expat, which compelled him to stay laser focused on growth and making his way in the world. He was determined to pursue the American dream, which set the foundation for his future.

Initially drawn towards a career in sports medicine, Mohammad's interest shifted when he met with a guidance counselor at school. "What else can I do?" he asked, leading to a discovery of the hospitality industry. The idea of working in hotels and airlines intrigued him, and he decided to pursue a degree in hospitality management at the Rosen College of Hospitality in Orlando, Florida.

Mohammad's journey is further enriched by his immigrant mentality. He described it as a mindset of resilience and determination, stemming from his family's sacrifices. "You come to a country with nothing; it has to work or you go back to nothing," he explained. This drive to succeed and build a better future for himself and his family is a common thread among many immigrants, showcasing their hard work and dedication.

Mohammad Haider's journey from a young boy in Saudi Arabia to a prominent figure in luxury hospitality in Dubai is a testament to the power of resilience, determination, and the willingness to embrace change. His story brought me to tears, and emphasizes the importance of heart, mentorship, community, and the immigrant experience in shaping one’s career. 

And he’s looking for his next opportunity to lead a team.  I’ve seen the leader behind the resume. Any organization that understands performance, culture, and accountability should move fast. There aren’t a lot of Mohammad Haide’s in the world. He’s open to the conversation. The question is who’s ready to have it?

I learned that the world is so much bigger than what we know. My perspective shifted completely. Traveling opened my mind to different cultures and ideas. I realized that we often live in our own silos, thinking we know everything, but there's so much we don’t even know that we don’t know.

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In our latest episode, we dive deep with Ashelyn Roberts Wilson, who shares her journey from a fresh-faced 21-year-old to a seasoned professional in event planning.

Discover how building genuine relationships can transform your career and lead to unforgettable experiences!

You don’t need all the answers to start; just enough light for the next step.

Every big journey begins with a single step.

What step are you taking today towards your goals? Let us know below!

#CareerAdvice #Hospitality #EventPlanning #Podcast #Unhospitality #WomenInLeadership #Inspiration #Networking

I really admire Dee’s guiding philosophy that hospitality isn’t just about rooms and rates—it's about the connections we make along the way. 

From old friends we meet at kickoffs to clients who become family, those bonds are what define us.

And here’s the kicker: when you focus on being authentic and caring, business naturally follows—no need for gimmicks or fake smiles.

Maybe it’s time we all remember that behind every deal, there’s a person.

I also love the Dee pushes back on the slow creep of work-life balance becoming work-life imbalance. 

In fact, she shares an interesting story from the Netherlands, where they’ve mastered the art of boundaries. A guy working for a US company made it clear: after 5 PM, he’s OFF the clock! ⏰  

Let’s keep talking about the importance of respecting personal time. 

Are you setting boundaries in your work life? 

How do YOU nurture real connections in your work? Share your thoughts! 

Listen in as Alexandra shares her journey from dietetics and wellness to event planning, building client trust through transparency and integrity, and lessons learned from big clients like Facebook, Disney, and Norwegian Cruise Line

In this episode, Rosalinda shares the secrets behind creating memorable moments for guests. 

We also discuss how artists like Bad Bunny are reshaping tourism and hospitality in Puerto Rico and beyond. 

What’s your favorite travel memory that made you feel connected to a place? Let us know!

#TourismImpact #Community #TravelMemories #Connect #Podcast #HumanConnection #Inspiration #Heartfelt #Storytelling #Engage

Courtney took an unconventional path into the industry, but quickly found that hospitality offers diverse career paths beyond traditional roles - and can be a perfect home for those shunning the monotony of a 9-5 job.

Courtney has made a career of building lasting connections, both within her hotel and with some Hollywood A-Listers, as she became the “go-to” gal for the stars. She hits us with several personal anecdotes and experiences that highlight the importance of relationships and adaptability. 

And listen in to a harrowing story about the time when the lead singer of Creed got himself into a pickle and was desperate for someone to “take him higher.” 

✨ In our latest episode, we share stories of cultural differences and the lessons learned while working in international hospitality. 

📣 What’s the most surprising cultural difference you’ve encountered? We’d love to hear your experiences!  

#Unhospitality #CulturalDifferences #Travel #Hospitality #Podcast #GlobalStories 

Behind the glimmering facades and glamorous events lies a wealth of untold stories that reveal the true essence of hospitality. In this episode, host Jeremy dives deep into the experiences of Semrin Wadwa, a passionate hotelier from London, as she recounts her unique journey through the world of hospitality.

Semrin's journey into the hospitality industry started with her love for connecting with people. She initially pursued a degree in international business management, unsure of which path to take. However, the allure of hotels drew her in, leading her to seize an opportunity with Starwood in London. Her story highlights the importance of following one's passion, even when it diverges from the paths of friends and peers.

One of the most fascinating aspects of Semrin's experience is her cultural background, which blends Dutch, Indian, and Persian influences. This diverse heritage provided her with a unique perspective on the hospitality industry. As she navigated her career, Semrin faced cultural challenges, particularly when transitioning from a more direct communication style in Holland to the subtler nuances of British culture. This experience became a valuable learning opportunity, shaping her approach to leadership.

Throughout her career, Samrin encountered various leaders at Starwood who left a lasting impact on her. She fondly recalls Kip Horton, a leader who emphasized gratitude and recognition. His approach to leadership taught her the importance of empowering others and not making them feel like favors were being granted. This lesson, which resonated with her for two decades, underscores the significance of humility and empathy in effective leadership.

All of this, and a few wild stories from behind the curtain!  

You can find Semrin at 8th-floor.com. 

Enjoy and tune in next week for another episode of unhospitality! 

In our latest episode, we chat with Richard Forde, who made a daring leap from selling pharmaceuticals in the chilly UK to organizing team building events in the vibrant warmth of Puerto Rico. We learn from Richard that It’s not just about service; it’s about creating unforgettable experiences!

Find him at https://www.facebook.com/bestteambuildingpuertorico and https://www.bestteambuildingpuertorico.com/

Every journey in hospitality begins with a bold decision—what’s yours?

💬 Tell us about your leap of faith in the comments!

#Unhospitality #Podcast #TravelTales #HospitalityIndustry #PuertoRico #LifeStories #BehindTheScenes #Inspiration #LeapOfFaith

Did you know that the average guest looks at 34 images before booking a hotel? 📸

Join us as we chat with my good friend, Kapil Gandhi, who spends 75% of his time in hotels and is the mastermind behind hotel storytelling through captivating visuals.

Find him at https://fulllock.com/ and ihgphotography.com

What's your must-have feature when booking a hotel? Let us know in the comments!

#Hospitality #TravelPhotography #HotelMarketing #BehindTheScenes #TravelTips #InstaTravel #Wanderlust #Unhospitality #Podcast

In our latest teaser episode, I share how a pink flower led me to an unforgettable moment on stage with Shania Twain! 🌸✨

From the crazy world of hospitality to unexpected friendships, there's so much to discover!

What’s your most memorable travel moment? Share them with us!

We're welcoming guests to tell their stories in just a few short weeks, January 2026. Until then, an anecdote about the mixup when a client mistakenly thought she chased Johnny Depp from a suite. Listen to and watch the full episode now!