<![CDATA[Churn Flags]]>Peek behind the scenes at the retention moves that earn their place in the playbook of $50M+ ARR SaaS – the ones lifecycle flowcharts and QBR reviews miss.
Every episode, host Nikki Elbaz hands her guest a real piece of customer feedback – a 3-star review, a Reddit rant, a puzzling survey response. Together, they trace it back to one of nine Change Flags that trigger user reevaluation – then map out a growth experiment that turns churn into expansion.
Nikki Elbaz is the retention strategist behind NRR and activation work for SaaS companies at the scale where best practice runs out and judgment takes over. New episodes every other Wednesday with guests from Bitly, Storylane, and SparkToro.

]]>https://nikkielbaz.com/podcastRiverside.fm (https://riverside.com)Thu, 28 May 2026 09:17:00 GMTWed, 20 May 2026 08:39:19 GMT60Nikki Elbaz<p>Peek behind the scenes at the retention moves that earn their place in the playbook of $50M+ ARR SaaS – the ones lifecycle flowcharts and QBR reviews miss.<br />Every episode, host Nikki Elbaz hands her guest a real piece of customer feedback – a 3-star review, a Reddit rant, a puzzling survey response. Together, they trace it back to one of nine Change Flags that trigger user reevaluation – then map out a growth experiment that turns churn into expansion.<br />Nikki Elbaz is the retention strategist behind NRR and activation work for SaaS companies at the scale where best practice runs out and judgment takes over. New episodes every other Wednesday with guests from Bitly, Storylane, and SparkToro.</p>episodicNikki Elbazmakememoney@nikkielbaz.comno<![CDATA[Trailer]]>Churn isn't a retention problem. It's a change problem.

Nikki Elbaz introduces Churn Flags — the podcast for $50M+ SaaS leaders finding expansion in places their dashboards never flagged. First episode drops June 10th.

]]>5a81cb4a-7c26-4e8f-9f77-049f06296ef9Wed, 20 May 2026 22:20:44 GMT<p>Churn isn't a retention problem. It's a change problem.</p><p>Nikki Elbaz introduces Churn Flags — the podcast for $50M+ SaaS leaders finding expansion in places their dashboards never flagged. First episode drops June 10th. </p>no00:03:591Trailertrailer