<![CDATA[AI Business Flywheel]]>Your expertise is your greatest business asset.

If it only exists in your head, it can't scale.

AI Business Flywheel podcast shows founders how to capture, organise and operationalise their expertise using AI, creating systems that improve consistency, save time and build long-term business value.

Your podcast hosts are Joe Bonington AI Architect, Educator and Creator of aibusinessflywheel.com and Duncan Isaksen-Loxton owner of sixfive.io Fractional CTO for small business owners.

]]>https://aibusinessflywheel.com/Riverside.fm (https://riverside.com)Thu, 15 Oct 2026 10:28:05 GMTThu, 06 Aug 2026 12:46:26 GMT60Duncan Isaksen-Loxton & Joe Bonington<p>Your expertise is your greatest business asset.</p><p>If it only exists in your head, it can't scale.</p><p>AI Business Flywheel podcast shows founders how to capture, organise and operationalise their expertise using AI, creating systems that improve consistency, save time and build long-term business value.</p><p>Your podcast hosts are Joe Bonington AI Architect, Educator and Creator of aibusinessflywheel.com and Duncan Isaksen-Loxton owner of <a rel="noopener noreferrer nofollow" href="http://sixfive.io" target="_blank">sixfive.io</a> Fractional CTO for small business owners.</p>episodicDuncan Isaksen-Loxton & Joe Boningtonduncan@sixfive.iono<![CDATA[Is AI Making Your Business Look Fake? How to Use AI Without Losing Customer Trust]]>AI can help your business move faster, but it can also make your brand feel less human and less trustworthy when it is used the wrong way.

In this episode of the AI Business Flywheel Podcast, Duncan and Joe discuss the growing fake human problem—from AI-generated reviews and testimonials to AI influencers, avatars, comments, videos, and overly automated content.

They explain why small businesses should not stop using AI, but instead learn how to use it as a supporting tool without replacing human judgment, authenticity, and trust.

The conversation also covers fake reviews, AI-generated content, transparency, brand reputation, customer consent, and why every business needs to keep a human in the loop before publishing AI-assisted work.

You’ll also learn the Realness Check, a practical framework for reviewing AI-generated content based on source, consent, disclosure, specificity, human review, and trust. Pasted text

The goal is not to stop using AI. It is to use AI to amplify your expertise without counterfeiting the human side of your business.

Timestamps

00:00 Introduction to the AI Business Flywheel Podcast
01:20 The Fake Human Problem
02:05 Why AI Can Make Your Brand Feel Less Trustworthy
08:05 Fake Reviews, Testimonials & the FTC Rule
17:05 The Flood of AI-Generated Content
19:25 AI Content and Reputation Risk
20:30 Ethical Use of AI Avatars
23:10 How Duncan and Joe Use AI in the Podcast
28:40 Why Small Businesses Still Need Human Judgment
31:40 Using AI to Help Create Testimonials
35:55 Why You Need a Human in the Loop
36:00 The Realness Check Framework
36:50 Check the Source and Customer Consent
38:00 Disclosure and Specificity in AI Content
41:10 Review Your AI Content Before Publishing
43:25 Why Small Businesses Should Still Use AI
47:00 Final Takeaways & Outro

Subscribe for practical conversations about using AI as a force multiplier for small businesses.

Watch More Episodes

YouTube: https://www.youtube.com/@AIBusinessFlywheel
Spotify: https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw
Apple Podcasts: https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888

]]>7f6a546e-103f-469f-aaac-775d36ae51d5Thu, 15 Oct 2026 04:30:00 GMT<p>AI can help your business move faster, but it can also make your brand feel <b><strong>less human and less trustworthy</strong></b> when it is used the wrong way.</p><p>In this episode of the <b><strong>AI Business Flywheel Podcast</strong></b>, Duncan and Joe discuss the growing <b><strong>fake human problem</strong></b>—from AI-generated reviews and testimonials to AI influencers, avatars, comments, videos, and overly automated content.</p><p>They explain why small businesses should not stop using AI, but instead learn how to use it as a <b><strong>supporting tool without replacing human judgment, authenticity, and trust</strong></b>.</p><p>The conversation also covers fake reviews, AI-generated content, transparency, brand reputation, customer consent, and why every business needs to keep a <b><strong>human in the loop</strong></b> before publishing AI-assisted work.</p><p>You’ll also learn the <b><strong>Realness Check</strong></b>, a practical framework for reviewing AI-generated content based on source, consent, disclosure, specificity, human review, and trust. Pasted text</p><p>The goal is not to stop using AI. It is to use AI to <b><strong>amplify your expertise without counterfeiting the human side of your business.</strong></b></p>Timestamps<p><b><strong>00:00 Introduction to the AI Business Flywheel Podcast</strong></b><br /><b><strong>01:20 The Fake Human Problem</strong></b><br /><b><strong>02:05 Why AI Can Make Your Brand Feel Less Trustworthy</strong></b><br /><b><strong>08:05 Fake Reviews, Testimonials &amp; the FTC Rule</strong></b><br /><b><strong>17:05 The Flood of AI-Generated Content</strong></b><br /><b><strong>19:25 AI Content and Reputation Risk</strong></b><br /><b><strong>20:30 Ethical Use of AI Avatars</strong></b><br /><b><strong>23:10 How Duncan and Joe Use AI in the Podcast</strong></b><br /><b><strong>28:40 Why Small Businesses Still Need Human Judgment</strong></b><br /><b><strong>31:40 Using AI to Help Create Testimonials</strong></b><br /><b><strong>35:55 Why You Need a Human in the Loop</strong></b><br /><b><strong>36:00 The Realness Check Framework</strong></b><br /><b><strong>36:50 Check the Source and Customer Consent</strong></b><br /><b><strong>38:00 Disclosure and Specificity in AI Content</strong></b><br /><b><strong>41:10 Review Your AI Content Before Publishing</strong></b><br /><b><strong>43:25 Why Small Businesses Should Still Use AI</strong></b><br /><b><strong>47:00 Final Takeaways &amp; Outro</strong></b></p><p>Subscribe for practical conversations about using AI as a force multiplier for small businesses.</p>Watch More Episodes<p><b><strong>YouTube:</strong></b> <a href="https://www.youtube.com/@AIBusinessFlywheel" rel="noopener noreferrer nofollow">https://www.youtube.com/@AIBusinessFlywheel</a><br /><b><strong>Spotify:</strong></b> <a href="https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw" rel="noopener noreferrer nofollow">https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw</a><br /><b><strong>Apple Podcasts:</strong></b> <a href="https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888" rel="noopener noreferrer nofollow">https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888</a></p>no00:33:59113Is AI Making Your Business Look Fake? How to Use AI Without Losing Customer Trustfull<![CDATA[AI Hiring for Small Business: How to Spot Real Skills in the Age of AI]]>AI is changing the hiring process. Resumes are cleaner, cover letters are more polished, and interview answers are stronger—but how can small business owners know if a candidate can actually do the work?

In this episode of the AI Business Flywheel Podcast, Duncan and Joe explain how AI is making traditional hiring signals less reliable and why businesses need a better way to verify skills, experience, judgment, and fit.

You’ll learn why a polished resume should be treated as a starting point rather than proof, and how practical assessments, structured interviews, reference checks, and clear AI policies can help you make better hiring decisions.

We also cover:

• How AI is changing resumes, cover letters, and job applications
• Why traditional hiring signals are becoming less reliable
• How practical work samples can reveal real skills
• How to evaluate a candidate’s judgment when they use AI
• The importance of identity and reference checks
• A practical AI-era hiring filter for small businesses

Using AI during a job application does not automatically make a candidate dishonest. In fact, some of the strongest candidates may know how to use AI extremely well. The real question is whether they understand the work, can think critically, challenge AI-generated answers, and make good decisions.

For small businesses, hiring is no longer just about finding an impressive resume. It is about building a process that can separate polish from proof and identify people who can genuinely deliver results.

Chapters

00:00 Introduction
00:58 - 04:29 Why AI Is Making Hiring Harder
04:30 - 10:30 How AI Is Being Used in Recruitment
10:31 - 14:19 The Rise of Fake and AI-Generated Candidate Profiles
17:49 - 20:03 The Growing Candidate Identity Problem
30:00 - 34:59 Building a Better Interview Process
35:00 - 41:42 Should Candidates Be Allowed to Use AI?
41:43 - 44:04 AI-Era Hiring Filter: Start With Role Clarity
44:05 - 46:05 Proof Over Polish: Verify Candidate Claims
48:45 - 52:19 Identity and Reference Checks
52:20 - 55:31 Protect Your Business With Access Controls
55:32 - 57:29 How Small Businesses Should Hire in the AI Era
57:30 - 58:30 Final Takeaways & Outro

Resources

Learn more about SixFive:
https://sixfive.io

Take the free AI Business Flywheel diagnostic:
https://aibusinessflywheel.com

Subscribe for practical conversations about using technology and AI to help global small businesses work more efficiently, make better decisions, and grow without adding more hours to the week.

Watch More Episodes

YouTube: https://www.youtube.com/@AIBusinessFlywheel
Spotify: https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw
Apple Podcasts: https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888

]]>cca8a111-b73e-4109-8452-a5d3fe1e5c09Thu, 08 Oct 2026 04:30:00 GMT<p><b><strong>AI is changing the hiring process. Resumes are cleaner, cover letters are more polished, and interview answers are stronger—but how can small business owners know if a candidate can actually do the work?</strong></b></p><p><b><strong>In this episode of the AI Business Flywheel Podcast, Duncan and Joe explain how AI is making traditional hiring signals less reliable and why businesses need a better way to verify skills, experience, judgment, and fit.</strong></b></p><p><b><strong>You’ll learn why a polished resume should be treated as a starting point rather than proof, and how practical assessments, structured interviews, reference checks, and clear AI policies can help you make better hiring decisions.</strong></b></p><p><b><strong>We also cover:</strong></b></p><p><b><strong>• How AI is changing resumes, cover letters, and job applications</strong></b><br /><b><strong>• Why traditional hiring signals are becoming less reliable</strong></b><br /><b><strong>• How practical work samples can reveal real skills</strong></b><br /><b><strong>• How to evaluate a candidate’s judgment when they use AI</strong></b><br /><b><strong>• The importance of identity and reference checks</strong></b><br /><b><strong>• A practical AI-era hiring filter for small businesses</strong></b></p><p><b><strong>Using AI during a job application does not automatically make a candidate dishonest. In fact, some of the strongest candidates may know how to use AI extremely well. The real question is whether they understand the work, can think critically, challenge AI-generated answers, and make good decisions.</strong></b></p><p><b><strong>For small businesses, hiring is no longer just about finding an impressive resume. It is about building a process that can separate polish from proof and identify people who can genuinely deliver results.</strong></b></p>Chapters<p><b><strong>00:00 Introduction</strong></b><br /><b><strong>00:58 - 04:29 Why AI Is Making Hiring Harder</strong></b><br /><b><strong>04:30 - 10:30 How AI Is Being Used in Recruitment</strong></b><br /><b><strong>10:31 - 14:19 The Rise of Fake and AI-Generated Candidate Profiles</strong></b><br /><b><strong>17:49 - 20:03 The Growing Candidate Identity Problem</strong></b><br /><b><strong>30:00 - 34:59 Building a Better Interview Process</strong></b><br /><b><strong>35:00 - 41:42 Should Candidates Be Allowed to Use AI?</strong></b><br /><b><strong>41:43 - 44:04 AI-Era Hiring Filter: Start With Role Clarity</strong></b><br /><b><strong>44:05 - 46:05 Proof Over Polish: Verify Candidate Claims</strong></b><br /><b><strong>48:45 - 52:19 Identity and Reference Checks</strong></b><br /><b><strong>52:20 - 55:31 Protect Your Business With Access Controls</strong></b><br /><b><strong>55:32 - 57:29 How Small Businesses Should Hire in the AI Era</strong></b><br /><b><strong>57:30 - 58:30 Final Takeaways &amp; Outro</strong></b></p><b><strong>Resources</strong></b><p><b><strong>Learn more about SixFive:</strong></b><br /><a href="https://sixfive.io" rel="noopener noreferrer nofollow">https://sixfive.io</a></p><p><b><strong>Take the free AI Business Flywheel diagnostic:</strong></b><br /><a href="https://aibusinessflywheel.com" rel="noopener noreferrer nofollow">https://aibusinessflywheel.com</a></p><p><b><strong>Subscribe for practical conversations about using technology and AI to help global small businesses work more efficiently, make better decisions, and grow without adding more hours to the week.</strong></b></p>Watch More Episodes<p><b><strong>YouTube:</strong></b> <a href="https://www.youtube.com/@AIBusinessFlywheel" rel="noopener noreferrer nofollow">https://www.youtube.com/@AIBusinessFlywheel</a><br /><b><strong>Spotify:</strong></b> <a href="https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw" rel="noopener noreferrer nofollow">https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw</a><br /><b><strong>Apple Podcasts:</strong></b> <a href="https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888" rel="noopener noreferrer nofollow">https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888</a></p>no00:44:33112AI Hiring for Small Business: How to Spot Real Skills in the Age of AIfull<![CDATA[Will AI Kill Humanity? AI Risks, Ethics, and What Business Owners Need to Know]]>AI is becoming more powerful, but the biggest risk for small businesses may not be what AI could do someday. It may be how businesses are using it right now.

In this episode of the AI Business Flywheel Podcast, Duncan and Joe discuss AI safety, ethics, privacy, governance, and the responsibility business owners have when introducing AI into their operations.

They explore concerns raised by leading AI researchers, the risks of giving AI access to sensitive business data, AI hallucinations, employee use of unsanctioned tools, human oversight, and why businesses need clear rules around how AI is used.

The goal is not to avoid AI. It is to use it responsibly, safely, and with the right level of human control.

Timestamps

00:00 Introduction to the AI Business Flywheel Podcast
01:18 Will AI Kill Humanity?
03:42 Why AI Ethics Matter for Small Businesses
06:25 Comparing AI Risk to Nuclear Weapons
09:48 When AI Takes Actions You Did Not Ask For
13:10 What AI Leaders Say About Existential Risk
17:05 The Race to Build More Powerful AI
20:42 Why Businesses Should Not Ignore AI
23:36 What Small Business Owners Can Actually Control
26:21 Protecting Customer and Business Data
29:44 The Risks of Employee AI Use
33:18 Connecting AI to Email, CRM, Files, and Calendars
37:06 Why Human Oversight Is Essential
40:32 AI Hallucinations and Checking Your Sources
43:51 Using NotebookLM for Trusted Research
47:09 Assigning AI Responsibility Across Your Team
50:43 Building Clear AI Rules and Guardrails
53:25 Practical AI Ethics Questions for Business Owners
56:38 Should Customers Know When AI Is Being Used?
59:12 Responsible AI Adoption for Small Business

Subscribe for practical conversations about using AI as a force multiplier for small businesses.

Watch More Episodes

YouTube: https://www.youtube.com/@AIBusinessFlywheel
Spotify: https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw
Apple Podcasts: https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888

]]>d52709de-67d1-4488-b64a-aeec135b6e83Thu, 24 Sep 2026 04:30:00 GMT<p>AI is becoming more powerful, but the biggest risk for small businesses may not be what AI could do someday. It may be <b><strong>how businesses are using it right now</strong></b>.</p><p>In this episode of the <b><strong>AI Business Flywheel Podcast</strong></b>, Duncan and Joe discuss AI safety, ethics, privacy, governance, and the responsibility business owners have when introducing AI into their operations.</p><p>They explore concerns raised by leading AI researchers, the risks of giving AI access to sensitive business data, AI hallucinations, employee use of unsanctioned tools, human oversight, and why businesses need clear rules around how AI is used.</p><p>The goal is not to avoid AI. It is to use it <b><strong>responsibly, safely, and with the right level of human control.</strong></b></p><p><b><strong>Timestamps</strong></b></p><p><b><strong>00:00 Introduction to the AI Business Flywheel Podcast</strong></b><br /><b><strong>01:18 Will AI Kill Humanity?</strong></b><br /><b><strong>03:42 Why AI Ethics Matter for Small Businesses</strong></b><br /><b><strong>06:25 Comparing AI Risk to Nuclear Weapons</strong></b><br /><b><strong>09:48 When AI Takes Actions You Did Not Ask For</strong></b><br /><b><strong>13:10 What AI Leaders Say About Existential Risk</strong></b><br /><b><strong>17:05 The Race to Build More Powerful AI</strong></b><br /><b><strong>20:42 Why Businesses Should Not Ignore AI</strong></b><br /><b><strong>23:36 What Small Business Owners Can Actually Control</strong></b><br /><b><strong>26:21 Protecting Customer and Business Data</strong></b><br /><b><strong>29:44 The Risks of Employee AI Use</strong></b><br /><b><strong>33:18 Connecting AI to Email, CRM, Files, and Calendars</strong></b><br /><b><strong>37:06 Why Human Oversight Is Essential</strong></b><br /><b><strong>40:32 AI Hallucinations and Checking Your Sources</strong></b><br /><b><strong>43:51 Using NotebookLM for Trusted Research</strong></b><br /><b><strong>47:09 Assigning AI Responsibility Across Your Team</strong></b><br /><b><strong>50:43 Building Clear AI Rules and Guardrails</strong></b><br /><b><strong>53:25 Practical AI Ethics Questions for Business Owners</strong></b><br /><b><strong>56:38 Should Customers Know When AI Is Being Used?</strong></b><br /><b><strong>59:12 Responsible AI Adoption for Small Business</strong></b></p><p>Subscribe for practical conversations about using AI as a force multiplier for small businesses.</p>Watch More Episodes<p><b><strong>YouTube:</strong></b> <a href="https://www.youtube.com/@AIBusinessFlywheel" rel="noopener noreferrer nofollow">https://www.youtube.com/@AIBusinessFlywheel</a><br /><b><strong>Spotify:</strong></b> <a href="https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw" rel="noopener noreferrer nofollow">https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw</a><br /><b><strong>Apple Podcasts:</strong></b> <a href="https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888" rel="noopener noreferrer nofollow">https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888</a></p>no00:28:26110Will AI Kill Humanity? AI Risks, Ethics, and What Business Owners Need to Knowfull<![CDATA[AI Chatbots for Small Business: How to Improve Customer Support Without Losing Trust]]>AI chatbots can improve customer service, save time, and help small businesses respond faster—but a bad chatbot can quickly damage trust.

In this episode of the AI Business Flywheel Podcast, Duncan and Joe discuss how businesses can build AI chatbots that actually support customers instead of creating more frustration.

They cover AI knowledge bases, brand voice, chatbot guardrails, human escalation, customer feedback, omnichannel support, and continuous improvement so your AI can deliver a better customer experience.

The goal is not to replace people. It is to use AI where it works best while knowing when a human needs to step in.

Timestamps

00:00 Introduction to the AI Business Flywheel Podcast
01:20 Why AI Chatbots Are Your Digital Front Door
03:00 When AI Customer Support Goes Wrong
06:15 How Bad Chatbots Damage Customer Trust
09:10 Why AI Needs Accurate Business Knowledge
12:25 Training AI on Your Brand Voice
16:10 Creating the Right Chatbot Personality
19:25 AI Support vs Human Customer Service
23:00 Why Chatbots Need Continuous Improvement
25:35 Capturing Knowledge From the Founder
29:15 Building an AI Knowledge Base
32:10 Setting Chatbot Guardrails and Boundaries
35:25 Can AI Chatbots Make Sales?
38:25 Learning From Customer Conversations
41:05 Using Sentiment and Feedback to Improve AI
43:45 Website Chat, Instagram, Facebook and WhatsApp
47:20 Why You Need to Keep Testing Your AI Systems
49:35 The 10-Question Customer Service Audit
52:00 What You Need Before Launching a Chatbot
54:30 When AI Should Escalate to a Human
56:20 Why AI Transparency Matters
58:00 Final Takeaway: Bad AI Feels Like Bad Service

Subscribe for practical conversations about using AI as a force multiplier for small businesses.

Watch More Episodes

YouTube: https://www.youtube.com/@AIBusinessFlywheel
Spotify: https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw
Apple Podcasts: https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888

]]>cb541ce8-e5b6-4da6-8d27-a9229f9b465bThu, 17 Sep 2026 04:30:00 GMT<p>AI chatbots can improve customer service, save time, and help small businesses respond faster—but a bad chatbot can quickly damage trust.</p><p>In this episode of the <b>AI Business Flywheel Podcast</b>, Duncan and Joe discuss how businesses can build AI chatbots that actually support customers instead of creating more frustration.<br /></p><p>They cover <b>AI knowledge bases, brand voice, chatbot guardrails, human escalation, customer feedback, omnichannel support, and continuous improvement</b> so your AI can deliver a better customer experience.<br /></p><p>The goal is not to replace people. It is to use AI where it works best while knowing when a human needs to step in.<br /></p><p><b>Timestamps</b></p><p><b>00:00 Introduction to the AI Business Flywheel Podcast</b><br /><b>01:20 Why AI Chatbots Are Your Digital Front Door</b><br /><b>03:00 When AI Customer Support Goes Wrong</b><br /><b>06:15 How Bad Chatbots Damage Customer Trust</b><br /><b>09:10 Why AI Needs Accurate Business Knowledge</b><br /><b>12:25 Training AI on Your Brand Voice</b><br /><b>16:10 Creating the Right Chatbot Personality</b><br /><b>19:25 AI Support vs Human Customer Service</b><br /><b>23:00 Why Chatbots Need Continuous Improvement</b><br /><b>25:35 Capturing Knowledge From the Founder</b><br /><b>29:15 Building an AI Knowledge Base</b><br /><b>32:10 Setting Chatbot Guardrails and Boundaries</b><br /><b>35:25 Can AI Chatbots Make Sales?</b><br /><b>38:25 Learning From Customer Conversations</b><br /><b>41:05 Using Sentiment and Feedback to Improve AI</b><br /><b>43:45 Website Chat, Instagram, Facebook and WhatsApp</b><br /><b>47:20 Why You Need to Keep Testing Your AI Systems</b><br /><b>49:35 The 10-Question Customer Service Audit</b><br /><b>52:00 What You Need Before Launching a Chatbot</b><br /><b>54:30 When AI Should Escalate to a Human</b><br /><b>56:20 Why AI Transparency Matters</b><br /><b>58:00 Final Takeaway: Bad AI Feels Like Bad Service</b><br /></p><p>Subscribe for practical conversations about using AI as a force multiplier for small businesses.</p><h3>Watch More Episodes</h3><p><b>YouTube:</b> <a rel="noopener noreferrer nofollow" href="https://www.youtube.com/@AIBusinessFlywheel" target="_blank">https://www.youtube.com/@AIBusinessFlywheel</a><br /><b>Spotify:</b> <a rel="noopener noreferrer nofollow" href="https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw" target="_blank">https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw</a><br /><b>Apple Podcasts:</b> <a rel="noopener noreferrer nofollow" href="https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888" target="_blank">https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888</a></p>no00:31:2319AI Chatbots for Small Business: How to Improve Customer Support Without Losing Trustfull<![CDATA[AI Can Do the Work, But Who Is Responsible When It Goes Wrong?]]>AI can draft emails, reply to customers, recommend products, and run entire workflows. But when something goes wrong, who is actually responsible?

In this episode of the AI Business Flywheel Podcast, Duncan and Joe discuss why AI can support the work but can never own the final outcome. As AI tools become more human-sounding and increasingly capable of acting independently, small business owners need to understand where automation should end and human responsibility should begin.

They explore the risks of giving AI too much access, allowing it to make decisions without approval, and treating it like an employee rather than a tool. They also discuss data security, AI agents in finance, vendor lock-in, human oversight, and how to build practical AI systems without losing control of your business.

The conversation also covers:

  • Why people naturally treat AI like a real person
  • The danger of giving AI too much control
  • Why customer-facing content should always be reviewed
  • How AI agents could affect banking and financial markets
  • The importance of protecting customer and business data
  • Why businesses should control where their information lives
  • How to avoid becoming locked into one AI platform
  • How to use AI for email, CRM, research, and routine tasks
  • How to decide what AI can and cannot do
  • Why every AI workflow needs a clear owner
  • How to prepare for mistakes before they happen
  • Why AI should strengthen your business—not run it unchecked

AI can save time and help your business move faster. But the more control you give it, the more important it becomes to set clear limits, review its work, and remain responsible for the final result.

Timestamps

00:00 Introduction to the AI Business Flywheel Podcast
01:08 Why AI Feels Like a Real Person
03:35 Giving AI a Name and Personality
07:50 What AI Should Never Be Allowed to Decide
10:12 AI Does Not Have Ethics—It Has Rules
12:28 What Happens When AI Acts Without Approval
21:42 AI Agents in Banking and Financial Markets
25:36 How Small Businesses Can Use AI Responsibly
28:10 Using AI to Organize Emails and Routine Work
33:18 Protecting Your IP and Controlling Data Access
36:22 Why Your Systems Should Be Independent of One AI Tool
39:05 Avoiding AI Vendor Lock-In and Shiny-Tool Syndrome
41:48 Where Human Approval Belongs in an AI Workflow
44:02 What Should Always Be Reviewed by a Person
46:16 Why AI Should Never Write Your Legal Documents Alone
48:05 Protecting Customer Trust and Your Business Reputation
50:10 Questions to Ask Before Automating a Process
52:18 Final Takeaway: AI Can Work, But It Cannot Be Responsible

Subscribe for practical conversations about using AI as a force multiplier for small businesses—without giving up control of your decisions, data, or customer relationships.

Watch More Episodes

Watch more episodes of the AI Business Flywheel Podcast and discover practical ways to use technology and AI in your small business:

YouTube: https://www.youtube.com/@AIBusinessFlywheel
Spotify: https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw
Apple Podcasts: https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888

]]>7760f6d2-6985-49d7-8e47-0d45ce85abf3Thu, 10 Sep 2026 04:30:00 GMT<p>AI can draft emails, reply to customers, recommend products, and run entire workflows. But when something goes wrong, who is actually responsible?<br /></p><p>In this episode of the <b>AI Business Flywheel Podcast</b>, Duncan and Joe discuss why AI can support the work but can never own the final outcome. As AI tools become more human-sounding and increasingly capable of acting independently, small business owners need to understand where automation should end and human responsibility should begin.<br /></p><p>They explore the risks of giving AI too much access, allowing it to make decisions without approval, and treating it like an employee rather than a tool. They also discuss data security, AI agents in finance, vendor lock-in, human oversight, and how to build practical AI systems without losing control of your business.<br /></p><p>The conversation also covers:</p><ul><li>Why people naturally treat AI like a real person</li><li>The danger of giving AI too much control</li><li>Why customer-facing content should always be reviewed</li><li>How AI agents could affect banking and financial markets</li><li>The importance of protecting customer and business data</li><li>Why businesses should control where their information lives</li><li>How to avoid becoming locked into one AI platform</li><li>How to use AI for email, CRM, research, and routine tasks</li><li>How to decide what AI can and cannot do</li><li>Why every AI workflow needs a clear owner</li><li>How to prepare for mistakes before they happen</li><li>Why AI should strengthen your business—not run it unchecked</li></ul><p>AI can save time and help your business move faster. But the more control you give it, the more important it becomes to set clear limits, review its work, and remain responsible for the final result.</p><h3>Timestamps</h3><p><b>00:00 Introduction to the AI Business Flywheel Podcast</b><br /><b>01:08 Why AI Feels Like a Real Person</b><br /><b>03:35 Giving AI a Name and Personality</b><br /><b>07:50 What AI Should Never Be Allowed to Decide</b><br /><b>10:12 AI Does Not Have Ethics—It Has Rules</b><br /><b>12:28 What Happens When AI Acts Without Approval</b><br /><b>21:42 AI Agents in Banking and Financial Markets</b><br /><b>25:36 How Small Businesses Can Use AI Responsibly</b><br /><b>28:10 Using AI to Organize Emails and Routine Work</b><br /><b>33:18 Protecting Your IP and Controlling Data Access</b><br /><b>36:22 Why Your Systems Should Be Independent of One AI Tool</b><br /><b>39:05 Avoiding AI Vendor Lock-In and Shiny-Tool Syndrome</b><br /><b>41:48 Where Human Approval Belongs in an AI Workflow</b><br /><b>44:02 What Should Always Be Reviewed by a Person</b><br /><b>46:16 Why AI Should Never Write Your Legal Documents Alone</b><br /><b>48:05 Protecting Customer Trust and Your Business Reputation</b><br /><b>50:10 Questions to Ask Before Automating a Process</b><br /><b>52:18 Final Takeaway: AI Can Work, But It Cannot Be Responsible</b></p><p>Subscribe for practical conversations about using AI as a force multiplier for small businesses—without giving up control of your decisions, data, or customer relationships.</p><h3>Watch More Episodes</h3><p><b>Watch more episodes of the AI Business Flywheel Podcast and discover practical ways to use technology and AI in your small business:</b></p><p><b>YouTube:</b> <a rel="noopener noreferrer nofollow" href="https://www.youtube.com/@AIBusinessFlywheel" target="_blank">https://www.youtube.com/@AIBusinessFlywheel</a><br /><b>Spotify:</b> <a rel="noopener noreferrer nofollow" href="https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw" target="_blank">https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw</a><br /><b>Apple Podcasts:</b> <a rel="noopener noreferrer nofollow" href="https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888" target="_blank">https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888</a></p>no00:34:1618AI Can Do the Work, But Who Is Responsible When It Goes Wrong?full<![CDATA[Using AI but Seeing No Results? How to Build AI Systems That Actually Work]]>Using AI is not the same as creating real business impact.

In this episode of the AI Business Flywheel Podcast, Duncan and Joe explain why many small businesses are experimenting with AI but still dealing with slow workflows, inconsistent follow-ups, scattered information, and owner bottlenecks.

They discuss how to move beyond basic prompting and build AI workflows, business knowledge systems, automations, and repeatable processes that improve efficiency, decision-making, customer experience, and growth.

The goal is not AI adoption. It is measurable business results.

Timestamps
00:00 Introduction to the AI Business Flywheel Podcast
01:16 Why Businesses Use AI but See Little Impact
03:05 Experimenting With AI vs Building AI Systems
05:31 The Copy-and-Paste AI Problem
07:17 Building an AI-Powered Email Workflow
10:06 Why Small Businesses Have an AI Advantage
14:57 Stop Chasing the Latest AI Tools
17:36 Build Your AI Alignment Suite
22:18 Using AI Connectors Safely
29:35 Where Small Businesses Get AI Wrong
32:13 How to Measure Real AI Business Impact
34:31 The 5-Step AI Workflow Framework
37:04 Using AI to Create Better Sales Proposals
45:32 Building an AI Workspace in Google Drive
51:45 Google AI Workflows for Meetings
55:28 AI Adoption Is Not the Goal

Subscribe for practical conversations about using AI as a force multiplier for small businesses.

Watch More Episodes

YouTube: https://www.youtube.com/@AIBusinessFlywheel
Spotify: https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw
Apple Podcasts: https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888

]]>287e09e6-87a5-4a0a-bda5-009fefd14e03Thu, 03 Sep 2026 04:30:00 GMT<p>Using AI is not the same as creating <b>real business impact</b>.</p><p>In this episode of the <b>AI Business Flywheel Podcast</b>, Duncan and Joe explain why many small businesses are experimenting with AI but still dealing with slow workflows, inconsistent follow-ups, scattered information, and owner bottlenecks.</p><p>They discuss how to move beyond basic prompting and build <b>AI workflows, business knowledge systems, automations, and repeatable processes</b> that improve efficiency, decision-making, customer experience, and growth.</p><p>The goal is not AI adoption. It is <b>measurable business results.</b></p><p><b>Timestamps<br />00:00 Introduction to the AI Business Flywheel Podcast<br />01:16 Why Businesses Use AI but See Little Impact<br />03:05 Experimenting With AI vs Building AI Systems<br />05:31 The Copy-and-Paste AI Problem<br />07:17 Building an AI-Powered Email Workflow<br />10:06 Why Small Businesses Have an AI Advantage<br />14:57 Stop Chasing the Latest AI Tools<br />17:36 Build Your AI Alignment Suite<br />22:18 Using AI Connectors Safely<br />29:35 Where Small Businesses Get AI Wrong<br />32:13 How to Measure Real AI Business Impact<br />34:31 The 5-Step AI Workflow Framework<br />37:04 Using AI to Create Better Sales Proposals<br />45:32 Building an AI Workspace in Google Drive<br />51:45 Google AI Workflows for Meetings<br />55:28 AI Adoption Is Not the Goal</b></p><p>Subscribe for practical conversations about using AI as a force multiplier for small businesses.</p><h3><b>Watch More Episodes</b></h3><p><b>YouTube:</b><a rel="noopener noreferrer nofollow" href="https://www.youtube.com/@AIBusinessFlywheel" target="_blank"> https://www.youtube.com/@AIBusinessFlywheel<br /></a><b>Spotify:</b><a rel="noopener noreferrer nofollow" href="https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw" target="_blank"> https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw<br /></a><b>Apple Podcasts:</b><a rel="noopener noreferrer nofollow" href="https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888" target="_blank"> https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888</a></p>no00:34:0917Using AI but Seeing No Results? How to Build AI Systems That Actually Workfull<![CDATA[Will AI Replace Jobs? What Small Businesses Should Automate First]]>AI is not replacing entire jobs overnight—it is removing the repetitive tasks that quietly consume time.

In this episode of the AI Business Flywheel Podcast, Duncan and Joe discuss how small businesses can use AI to automate admin, drafting, follow-ups, reporting, research, and other predictable work while keeping human judgment and decision-making in the loop.

They also cover how to identify which tasks should be automated, AI-assisted, systemized, or removed completely, and why strong SOPs, brand context, and knowledge bases help AI produce better results.

The goal is not simply to replace people. It is to increase capacity, reduce busy work, and give founders and teams more time for higher-value work.

Timestamps

00:00 Introduction to the AI Business Flywheel Podcast
2:56 - 3:24 What Work Will AI Make Disappear First?
5:20 - 6:00 What McKinsey, BCG & Microsoft Say About AI and Jobs
6:06 - 6:49 Human-in-the-Loop: Why Judgment Still Matters
9:28 - 9:55 Stop Thinking in Job Titles—Think in Tasks
10:30 - 11:16 How to Find the Right Tasks to Automate
13:29 - 13:52 A Real Marketing Workflow You Can Automate
18:43 - 19:03 When the Founder Becomes the Bottleneck
21:10 - 22:12 Why AI Needs Your Business Context
27:36 - 29:22 Your AI Task Audit & Final Takeaway

Subscribe for practical conversations about using AI as a force multiplier for small businesses.

Watch More Episodes

YouTube: https://www.youtube.com/@AIBusinessFlywheel
Spotify: https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw
Apple Podcasts: https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888

]]>db130ab2-5a6d-4e42-ba83-e5a71c8bbfa5Thu, 27 Aug 2026 04:30:00 GMT<p>AI is not replacing entire jobs overnight—it is removing the <b>repetitive tasks that quietly consume time</b>.<br /></p><p>In this episode of the <b>AI Business Flywheel Podcast</b>, Duncan and Joe discuss how small businesses can use AI to automate admin, drafting, follow-ups, reporting, research, and other predictable work while keeping human judgment and decision-making in the loop.<br /></p><p>They also cover how to identify which tasks should be <b>automated, AI-assisted, systemized, or removed completely</b>, and why strong SOPs, brand context, and knowledge bases help AI produce better results.<br /></p><p>The goal is not simply to replace people. It is to <b>increase capacity, reduce busy work, and give founders and teams more time for higher-value work.<br /><br />Timestamps</b></p><p><b>00:00 Introduction to the AI Business Flywheel Podcast<br />2:56 - 3:24 What Work Will AI Make Disappear First? <br />5:20 - 6:00 What McKinsey, BCG &amp; Microsoft Say About AI and Jobs <br />6:06 - 6:49 Human-in-the-Loop: Why Judgment Still Matters <br />9:28 - 9:55 Stop Thinking in Job Titles—Think in Tasks <br />10:30 - 11:16 How to Find the Right Tasks to Automate <br />13:29 - 13:52 A Real Marketing Workflow You Can Automate <br />18:43 - 19:03 When the Founder Becomes the Bottleneck <br />21:10 - 22:12 Why AI Needs Your Business Context <br />27:36 - 29:22 Your AI Task Audit &amp; Final Takeaway <br /><br /></b></p><p>Subscribe for practical conversations about using AI as a force multiplier for small businesses.</p><h3><b>Watch More Episodes</b></h3><p><b>YouTube:</b><a rel="noopener noreferrer nofollow" href="https://www.youtube.com/@AIBusinessFlywheel" target="_blank"> https://www.youtube.com/@AIBusinessFlywheel<br /></a><b>Spotify:</b><a rel="noopener noreferrer nofollow" href="https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw" target="_blank"> https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw<br /></a><b>Apple Podcasts:</b><a rel="noopener noreferrer nofollow" href="https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888" target="_blank"> https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888</a></p>no00:29:3216Will AI Replace Jobs? What Small Businesses Should Automate Firstfull<![CDATA[What Happens When AI Goes Down? How to Keep Your Business Running Without AI]]>What happens to your business when the AI tools you rely on suddenly stop working?

In this episode of the AI Business Flywheel Podcast, Duncan and Joe explore the growing risk of AI dependency and why small businesses need systems that can continue operating even when tools like ChatGPT, Gemini, Claude, or Copilot become unavailable.

They discuss the difference between using AI as leverage and allowing AI to become a single point of failure inside your business. From maintaining human-readable SOPs to creating backup workflows, switching between AI models, and protecting critical business information, this episode breaks down how to build AI-supported systems without losing the ability to work without them.

The conversation also covers:

  • The difference between AI leverage and AI dependency
  • Why AI outages should be part of your business continuity planning
  • The hidden risk of AI producing confidently incorrect information
  • Why employees should still understand how to complete important tasks without AI
  • How to switch between ChatGPT, Gemini, Claude, and other AI platforms
  • Why SOPs and business processes should remain human-readable
  • How to structure files and workflows outside individual AI platforms
  • Why AI should improve an existing process rather than become the process
  • How deterministic workflows can make AI systems more reliable
  • Why human judgment is still necessary in AI automation
  • How context windows can affect AI performance
  • Why important AI-generated information should be exported and stored
  • The risks of relying entirely on cloud storage
  • Why businesses need backup copies of critical files
  • How to create a practical AI downtime and fallback plan

The goal is not to stop using AI.

The goal is to make sure AI gives your business leverage without becoming a single point of failure.


Timestamps

00:00 Introduction to the AI Business Flywheel Podcast
00:41 - 1:19 What Happens When AI Goes Down?
1:22 - 1:59 AI Going Down Isn't the Biggest Risk
2:01 - 3:01 AI Dependency vs. AI Leverage
4:54 - 5:20 Keep Your SOPs Outside the LLM
5:23 - 5:43 Markdown and JSON Explained
6:45 - 7:23 Building an AI-Supported Content Workflow
7:33 - 7:44 AI Should Sit on Top of a Working Business
7:57 - 8:36 Case Study: AI-Supported Client Reporting
11:15 - 12:18 Deterministic vs. Non-Deterministic Work
13:54 - 14:17 Prove the Process With Humans First
15:03 - 15:43 Download and Centralize Your AI Outputs
16:04 - 17:03 Google Drive Can Also Be a Single Point of Failure
18:37 - 18:52 Cloud Backup Should Include More Than Google Drive
19:40 - 20:02 Employee Offboarding Can Accidentally Delete Business Files
20:57 - 21:16 Audit How Much Your Business Depends on AI
22:34 - 23:06 Final AI Business Continuity Checklist
23:06 - 23:24 Final Takeaway: AI Should Be Leverage, Not a Single Point of Failure

Watch More Episodes

Watch more episodes of the AI Business Flywheel Podcast and discover practical ways to use technology and AI in your small business:

YouTube: https://www.youtube.com/@AIBusinessFlywheel
Spotify: https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw
Apple Podcasts: https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888

]]>84daa234-f768-489a-9009-f351fc4483e7Thu, 20 Aug 2026 04:30:00 GMT<p>What happens to your business when the AI tools you rely on suddenly stop working?</p><p>In this episode of the <b>AI Business Flywheel Podcast</b>, Duncan and Joe explore the growing risk of AI dependency and why small businesses need systems that can continue operating even when tools like ChatGPT, Gemini, Claude, or Copilot become unavailable.</p><p>They discuss the difference between using AI as leverage and allowing AI to become a single point of failure inside your business. From maintaining human-readable SOPs to creating backup workflows, switching between AI models, and protecting critical business information, this episode breaks down how to build AI-supported systems without losing the ability to work without them.</p><p>The conversation also covers:</p><ul><li>The difference between AI leverage and AI dependency</li><li>Why AI outages should be part of your business continuity planning</li><li>The hidden risk of AI producing confidently incorrect information</li><li>Why employees should still understand how to complete important tasks without AI</li><li>How to switch between ChatGPT, Gemini, Claude, and other AI platforms</li><li>Why SOPs and business processes should remain human-readable</li><li>How to structure files and workflows outside individual AI platforms</li><li>Why AI should improve an existing process rather than become the process</li><li>How deterministic workflows can make AI systems more reliable</li><li>Why human judgment is still necessary in AI automation</li><li>How context windows can affect AI performance</li><li>Why important AI-generated information should be exported and stored</li><li>The risks of relying entirely on cloud storage</li><li>Why businesses need backup copies of critical files</li><li>How to create a practical AI downtime and fallback plan</li></ul><p>The goal is not to stop using AI.</p><p>The goal is to make sure <b>AI gives your business leverage without becoming a single point of failure.</b></p><p><br /></p><h3><b>Timestamps</b></h3><p><b>00:00 Introduction to the AI Business Flywheel Podcast<br />00:41 - 1:19 What Happens When AI Goes Down? <br />1:22 - 1:59 AI Going Down Isn't the Biggest Risk <br />2:01 - 3:01 AI Dependency vs. AI Leverage <br />4:54 - 5:20 Keep Your SOPs Outside the LLM <br />5:23 - 5:43 Markdown and JSON Explained <br />6:45 - 7:23 Building an AI-Supported Content Workflow <br />7:33 - 7:44 AI Should Sit on Top of a Working Business <br />7:57 - 8:36 Case Study: AI-Supported Client Reporting <br />11:15 - 12:18 Deterministic vs. Non-Deterministic Work <br />13:54 - 14:17 Prove the Process With Humans First <br />15:03 - 15:43 Download and Centralize Your AI Outputs <br />16:04 - 17:03 Google Drive Can Also Be a Single Point of Failure <br />18:37 - 18:52 Cloud Backup Should Include More Than Google Drive <br />19:40 - 20:02 Employee Offboarding Can Accidentally Delete Business Files <br />20:57 - 21:16 Audit How Much Your Business Depends on AI <br />22:34 - 23:06 Final AI Business Continuity Checklist <br />23:06 - 23:24 Final Takeaway: AI Should Be Leverage, Not a Single Point of Failure </b></p><h3><b>Watch More Episodes</b></h3><p><b>Watch more episodes of the AI Business Flywheel Podcast and discover practical ways to use technology and AI in your small business:</b></p><p><b>YouTube:</b><a rel="noopener noreferrer nofollow" href="https://www.youtube.com/@AIBusinessFlywheel" target="_blank"> https://www.youtube.com/@AIBusinessFlywheel<br /></a><b>Spotify:</b><a rel="noopener noreferrer nofollow" href="https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw" target="_blank"> https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw<br /></a><b>Apple Podcasts:</b><a rel="noopener noreferrer nofollow" href="https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888" target="_blank"> https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888</a></p>no00:26:0015What Happens When AI Goes Down? How to Keep Your Business Running Without AIfull<![CDATA[AI Search Is Changing SEO: How Small Businesses Can Get Recommended by ChatGPT & Google AI]]>AI search is changing how customers discover, evaluate, and choose small businesses.

In this episode of the AI Business Flywheel Podcast, Duncan and Joe explore what happens when customers stop relying solely on traditional Google results and begin asking platforms such as ChatGPT, Gemini, and Google AI for business recommendations.

They examine why AI-referred customers may have stronger buying intent, how reviews and case studies influence AI recommendations, and why businesses need clear, accurate, and trustworthy information across their websites and online platforms.

The conversation also covers:

  • How AI search differs from traditional SEO
  • Why experience, expertise, authority, and trust still matter
  • Whether businesses should remove or update outdated content
  • How AI-generated answers are reducing website clicks
  • Why real reviews and customer proof are becoming more valuable
  • How small businesses can use AI for administration, marketing, and decision-making
  • Why social media alone is not enough
  • How to turn your website into a trusted source of information for AI
  • Practical steps for checking whether AI platforms recommend your business

The key question is no longer simply, “Are we ranking?”

Small businesses must now ask, “Are we clear and trustworthy enough to be recommended?”

Timestamps

00:00 – Introduction to the AI Business Flywheel Podcast
00:50 - 1:06 How AI Search Is Changing Customer Discovery
1:06 - 1:38 Google Search Is Moving Beyond the “10 Blue Links”
1:40 - 2:49 AI-Referred Customers Convert and Spend More
3:24 - 4:27 E-E-A-T Still Matters in AI Search
4:37 - 5:09Should You Delete Old or Stale Website Content? 
5:09 - 5:33 Update Valuable Old Content Instead of Removing It
8:41 - 9:17 How Do You Know AI Is Recommending Your Business?
9:18 - 10:14 42% of Australian SMEs Are Already Using AI  
12:09 - 12:48 Use AI to Spend More Time on What You’re Good At
13:20 - 13:54 Teach AI About Your Business Before Asking for Advice
13:56 - 14:33 AI Marketing Only Works When Your Business Is Clear
15:36 - 16:17 Create Expert Content That AI Can Trust and Cite
16:56 - 17:07 Is Posting on Social Media Enough?
17:14 - 17:36 The 7-11-4 Rule for Building Trust
18:35 - 18:52 Your Website Still Matters More Than Social Media
18:53 - 19:14 Repurpose Social Media Content Onto Your Website 
19:17 - 19:46 Email Marketing and Owned Communities Still Matter
19:47 - 20:22 Turn Short-Term Attention Into an Owned Audience 
21:14 - 21:30 Your Website Is Now Your Business’s Source of Truth
21:30 - 21:57 Test What AI Recommends in Your Industry
22:00 - 22:14 Study the Competitors AI Is Recommending 
22:27 - 22:38 Build a System for Reviews and Video Testimonials
22:51 - 23:01 Next Episode: What Happens When AI Is Unavailable?
23:01 - 23:09 Like, Subscribe, and Closing 

Watch More Episodes

Watch more episodes of the AI Business Flywheel Podcast and discover practical ways to use technology and AI in your small business:

YouTube: https://www.youtube.com/@AIBusinessFlywheel
Spotify: https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw
Apple Podcasts: https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888

]]>60bff562-fbd6-4421-ad8e-a95049602430Thu, 13 Aug 2026 05:48:46 GMT<p>AI search is changing how customers discover, evaluate, and choose small businesses.</p><p>In this episode of the <b>AI Business Flywheel Podcast</b>, Duncan and Joe explore what happens when customers stop relying solely on traditional Google results and begin asking platforms such as ChatGPT, Gemini, and Google AI for business recommendations.</p><p>They examine why AI-referred customers may have stronger buying intent, how reviews and case studies influence AI recommendations, and why businesses need clear, accurate, and trustworthy information across their websites and online platforms.</p><p>The conversation also covers:</p><ul><li>How AI search differs from traditional SEO</li><li>Why experience, expertise, authority, and trust still matter</li><li>Whether businesses should remove or update outdated content</li><li>How AI-generated answers are reducing website clicks</li><li>Why real reviews and customer proof are becoming more valuable</li><li>How small businesses can use AI for administration, marketing, and decision-making</li><li>Why social media alone is not enough</li><li>How to turn your website into a trusted source of information for AI</li><li>Practical steps for checking whether AI platforms recommend your business</li></ul><p>The key question is no longer simply, <b>“Are we ranking?”</b></p><p>Small businesses must now ask, <b>“Are we clear and trustworthy enough to be recommended?”</b></p><h3><b>Timestamps</b></h3><p><b>00:00 – Introduction to the AI Business Flywheel Podcast<br />00:50 - 1:06 How AI Search Is Changing Customer Discovery <br />1:06 - 1:38 Google Search Is Moving Beyond the “10 Blue Links” <br />1:40 - 2:49 AI-Referred Customers Convert and Spend More <br />3:24 - 4:27 E-E-A-T Still Matters in AI Search<br />4:37 - 5:09Should You Delete Old or Stale Website Content?  <br />5:09 - 5:33 Update Valuable Old Content Instead of Removing It <br />8:41 - 9:17 How Do You Know AI Is Recommending Your Business?<br />9:18 - 10:14 42% of Australian SMEs Are Already Using AI   <br />12:09 - 12:48 Use AI to Spend More Time on What You’re Good At <br />13:20 - 13:54 Teach AI About Your Business Before Asking for Advice <br />13:56 - 14:33 AI Marketing Only Works When Your Business Is Clear <br />15:36 - 16:17 Create Expert Content That AI Can Trust and Cite<br />16:56 - 17:07 Is Posting on Social Media Enough? <br />17:14 - 17:36 The 7-11-4 Rule for Building Trust <br />18:35 - 18:52 Your Website Still Matters More Than Social Media<br />18:53 - 19:14 Repurpose Social Media Content Onto Your Website  <br />19:17 - 19:46 Email Marketing and Owned Communities Still Matter <br />19:47 - 20:22 Turn Short-Term Attention Into an Owned Audience  <br />21:14 - 21:30 Your Website Is Now Your Business’s Source of Truth <br />21:30 - 21:57 Test What AI Recommends in Your Industry<br />22:00 - 22:14 Study the Competitors AI Is Recommending  <br />22:27 - 22:38 Build a System for Reviews and Video Testimonials <br />22:51 - 23:01 Next Episode: What Happens When AI Is Unavailable? <br />23:01 - 23:09 Like, Subscribe, and Closing <br /></b></p><h3><b>Watch More Episodes</b></h3><p><b>Watch more episodes of the AI Business Flywheel Podcast and discover practical ways to use technology and AI in your small business:</b></p><p><b>YouTube:</b><a rel="noopener noreferrer nofollow" href="https://www.youtube.com/@AIBusinessFlywheel" target="_blank"><b> https://www.youtube.com/@AIBusinessFlywheel<br /></b></a><b>Spotify:</b><a rel="noopener noreferrer nofollow" href="https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw" target="_blank"><b> https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw<br /></b></a><b>Apple Podcasts:</b><a rel="noopener noreferrer nofollow" href="https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888" target="_blank"><b> https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888</b></a></p>no00:23:0914AI Search Is Changing SEO: How Small Businesses Can Get Recommended by ChatGPT & Google AIfull<![CDATA[How to Train AI to Think and Write Like You—Without Generic Outputs | AI Business Flow]]>Why does AI still sound generic, even when you give it a detailed prompt?

In this episode of the AI Business Flow Podcast, Duncan and Joe explain why better prompting alone is not enough. AI is trained on information from millions of people, but it has not automatically learned how you think, communicate, make decisions, or run your business.

You’ll learn how to create a personalized AI context system using documents such as:

  • Think Like Me: Your identity, personality, decision-making process, and worldview
  • Write Like Me: Your natural writing style, tone, language, and communication patterns
  • Founder’s Compass: Your business values, goals, purpose, and vision
  • Understand My Business: Your services, customers, operations, and current business information

Duncan and Joe also discuss how personality assessments such as Myers-Briggs, DISC, Enneagram, and the Big Five can improve your AI context, why personal and business information should be kept in separate documents, and how to organize these resources using Google Drive.

They also explain how these documents can be used with ChatGPT, Claude, Gemini, custom GPTs, Gems, Google Workspace, and advanced AI workflows to produce more relevant and personalized results.

The key lesson: Don’t just give AI another prompt. Teach it how you think, write, and make decisions.

Timestamps

00:00 – Introduction to the AI Business Flow Podcast
00:41 - 1:43 Why AI Doesn’t Sound or Think Like You
1:47 - 2:32 Better Prompts Still Produce Generic AI
2:33 - 2:50 Your AI Needs to Know Who You Are
2:51 - 3:29 Clean Before You Connect AI
3:36 - 3:47 How Do You Teach AI to Think Like You?
4:01 - 5:17 Creating a “Think Like Me” Document
5:18 - 6:01 The Founder’s Compass
6:20 - 7:29 The Think Like Me Interview Process
7:29 - 8:37 Personality Tests That Help AI Understand You
8:37 - 9:38 How Often Should You Update Your AI Profile?
9:39 - 10:25 Identity Changes Slower Than Your Business
10:25 - 11:16 Keep Business Data Out of the Think Like Me Document
11:20 - 11:54 How You Make Decisions Is Bigger Than Business
11:57 - 12:50 What Does the Think Like Me Document Actually Do?
12:51 - 13:43 Which AI Documents Should You Use for Content?
13:44 - 14:28 Why You Shouldn’t Put Everything Into One AI Document
14:30 - 15:19 How to Organize Your AI Knowledge Documents
15:20 - 16:10 Using Google Drive and Gemini as an AI Knowledge System
16:13 - 16:57 ChatGPT, Claude, Connectors, and Advanced AI Workflows
17:06 - 17:35 Let AI Choose the Context It Needs
17:35 - 18:07 When You Learn Something, Teach Your AI
18:10 - 18:39 Don’t Let Your AI Documents Become Stale
18:44 - 18:54 Episode Takeaway: AI Doesn’t Know You Until You Teach It
18:54 - 19:10 Next Episode: What Should You Automate First?
19:10 - 19:20 Like, Subscribe, and Closing

Watch More Episodes

Watch more episodes of the AI Business Flywheel Podcast and discover practical ways to use technology and AI in your small business:

YouTube: https://www.youtube.com/@AIBusinessFlywheel
Spotify: https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw
Apple Podcasts: https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888

]]>9ae3176d-1b49-4132-80c6-a56a6a738e2dThu, 13 Aug 2026 05:48:12 GMT<p>Why does AI still sound generic, even when you give it a detailed prompt?</p><p>In this episode of the <b>AI Business Flow Podcast</b>, Duncan and Joe explain why better prompting alone is not enough. AI is trained on information from millions of people, but it has not automatically learned how <b>you</b> think, communicate, make decisions, or run your business.</p><p>You’ll learn how to create a personalized AI context system using documents such as:</p><ul><li><b>Think Like Me:</b> Your identity, personality, decision-making process, and worldview</li><li><b>Write Like Me:</b> Your natural writing style, tone, language, and communication patterns</li><li><b>Founder’s Compass:</b> Your business values, goals, purpose, and vision</li><li><b>Understand My Business:</b> Your services, customers, operations, and current business information</li></ul><p>Duncan and Joe also discuss how personality assessments such as <b>Myers-Briggs, DISC, Enneagram, and the Big Five</b> can improve your AI context, why personal and business information should be kept in separate documents, and how to organize these resources using Google Drive.</p><p>They also explain how these documents can be used with <b>ChatGPT, Claude, Gemini, custom GPTs, Gems, Google Workspace, and advanced AI workflows</b> to produce more relevant and personalized results.</p><p>The key lesson: Don’t just give AI another prompt. Teach it how you think, write, and make decisions.</p><p><b>Timestamps</b></p><p><b>00:00 – Introduction to the AI Business Flow Podcast<br />00:41 - 1:43 Why AI Doesn’t Sound or Think Like You <br />1:47 - 2:32 Better Prompts Still Produce Generic AI <br />2:33 - 2:50 Your AI Needs to Know Who You Are <br />2:51 - 3:29 Clean Before You Connect AI <br />3:36 - 3:47 How Do You Teach AI to Think Like You? <br />4:01 - 5:17 Creating a “Think Like Me” Document <br />5:18 - 6:01 The Founder’s Compass <br />6:20 - 7:29 The Think Like Me Interview Process <br />7:29 - 8:37 Personality Tests That Help AI Understand You <br />8:37 - 9:38 How Often Should You Update Your AI Profile? <br />9:39 - 10:25 Identity Changes Slower Than Your Business <br />10:25 - 11:16 Keep Business Data Out of the Think Like Me Document <br />11:20 - 11:54 How You Make Decisions Is Bigger Than Business <br />11:57 - 12:50 What Does the Think Like Me Document Actually Do? <br />12:51 - 13:43 Which AI Documents Should You Use for Content? <br />13:44 - 14:28 Why You Shouldn’t Put Everything Into One AI Document <br />14:30 - 15:19 How to Organize Your AI Knowledge Documents <br />15:20 - 16:10 Using Google Drive and Gemini as an AI Knowledge System <br />16:13 - 16:57 ChatGPT, Claude, Connectors, and Advanced AI Workflows <br />17:06 - 17:35 Let AI Choose the Context It Needs <br />17:35 - 18:07 When You Learn Something, Teach Your AI <br />18:10 - 18:39 Don’t Let Your AI Documents Become Stale <br />18:44 - 18:54 Episode Takeaway: AI Doesn’t Know You Until You Teach It <br />18:54 - 19:10 Next Episode: What Should You Automate First? <br />19:10 - 19:20 Like, Subscribe, and Closing <br /></b></p><h3><b>Watch More Episodes</b></h3><p><b>Watch more episodes of the AI Business Flywheel Podcast and discover practical ways to use technology and AI in your small business:</b></p><p><b>YouTube:</b><a rel="noopener noreferrer nofollow" href="https://www.youtube.com/@AIBusinessFlywheel" target="_blank"><b> https://www.youtube.com/@AIBusinessFlywheel<br /></b></a><b>Spotify:</b><a rel="noopener noreferrer nofollow" href="https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw" target="_blank"><b> https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw<br /></b></a><b>Apple Podcasts:</b><a rel="noopener noreferrer nofollow" href="https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888" target="_blank"><b> https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888</b></a></p>no00:19:2113How to Train AI to Think and Write Like You—Without Generic Outputs | AI Business Flowfull<![CDATA[AI Automation for Small Business: Fix Your Systems Before Adding More Tools]]>Are AI tools actually saving your business time - or creating even more chaos?

In this episode of the AI Small Business Podcast, Duncan and Joe break down “shiny tool syndrome” and explain why small businesses should not rush to automate messy, unstable processes.

You’ll learn how to organize your business information, create a reliable single source of truth, and build practical AI systems without purchasing every new tool that appears online. The discussion covers Google Workspace, Google Drive, ChatGPT, Claude, Gemini, Notion, Obsidian, Markdown files, APIs, data privacy, and human-in-the-loop automation.

Duncan shares a real-world reporting workflow that reduced a process estimated to take four hours per client to approximately ten minutes by connecting business data, reusable templates, and AI.

Timestamps

00:00 Introduction to the AI Small Business Podcast
00:43 - 1:20 Shiny Tool Syndrome in AI
1:21 - 2:10 The AI Tools Distracting the Hosts
2:21 - 2:56 Why Businesses Automate Too Early
2:57 - 4:19 Keep a Human in the Loop First
4:33 - 5:13 AI Promises vs. Business Reality
5:28 - 5:57 Messy Data Creates Messy AI Results
6:01 7:25 Organize Google Workspace Before Adding AI
7:25 - 7:55 Use as Few Systems as Possible
7:59 - 8:58 Don't Build Your Business Around One AI Tool
9:46 - 10:14 The Problem With Multiple Sources of Truth
10:52 - 12:29 Build a Library of Current Business Context
12:57 - 14:00 TXT, DOCX, PDF, and Markdown Explained
14:14 - 14:58 Why Markdown Is Useful for AI
15:16 - 15:47 Use Google Docs, Then Export for AI
15:54 - 16:55 Google Drive as the Single Source of Truth
18:02 - 18:41 More AI Tools Can Multiply Chaos
18:49 - 19:13 Businesses Blame the AI Tool Instead of the System
19:33 - 10:21 Tool Sprawl Creates Security and Offboarding Problems
10:24 - 20:50 The Loudest AI Tool Isn't Always the Best
21:03 - 22:16 Comparing LLMs Against Each Other
22:31 - 23:17 AI Models Have Different Behaviors and Biases
23:34 - 24:06 Know What You're Automating Before Choosing the Tool
24:08 - 25:04 Choose AI Based on Your Existing Environment
25:11 - 25:57 AI Still Requires Time to Learn
25:58 - 27:09 Case Study: Automating Client Reporting
27:22 - 27:59 Building the Automated Reporting Workflow
28:18 - 28:44 What Is an API?
28:45 - 29:05 From Four Hours to About Ten Minutes
29:06 - 29:22 Using Historical AI Data to Build Case Studies
29:30 - 30:31 Reusable AI Documents and Lego Blocks
30:36 - 31:16 Stabilize One Automation Before Adding More
31:39 - 32:06 AI Experts Help Businesses Collapse Time
32:12 - 32:30 Clean Your Inbox, Files, CRM, and Workflows First
32:35 - 33:13 Small Businesses Plan to Keep Investing in AI
33:20 - 33:47 What to Check Before Expanding Your AI Stack
33:56 - 34:29 Automate One Workflow at a Time
34:32 - 34:37 Final Takeaway: Clean the Process Before Automating
34:37 - 34:59 Next Episode: Why AI Still Doesn't Sound Like You

Watch More Episodes

Watch more episodes of the AI Business Flywheel Podcast and discover practical ways to use technology and AI in your small business:

YouTube: https://www.youtube.com/@AIBusinessFlywheel
Spotify: https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw
Apple Podcasts: https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888

]]>e88882ba-a326-4f87-aa57-9cb19f406174Thu, 13 Aug 2026 05:47:21 GMT<p><b>Are AI tools actually saving your business time - or creating even more chaos?</b></p><p><b>In this episode of the AI Small Business Podcast, Duncan and Joe break down “shiny tool syndrome” and explain why small businesses should not rush to automate messy, unstable processes.</b></p><p><b>You’ll learn how to organize your business information, create a reliable single source of truth, and build practical AI systems without purchasing every new tool that appears online. The discussion covers Google Workspace, Google Drive, ChatGPT, Claude, Gemini, Notion, Obsidian, Markdown files, APIs, data privacy, and human-in-the-loop automation.</b></p><p><b>Duncan shares a real-world reporting workflow that reduced a process estimated to take four hours per client to approximately ten minutes by connecting business data, reusable templates, and AI.</b></p><h3><b>Timestamps</b></h3><p><b>00:00 Introduction to the AI Small Business Podcast<br />00:43 - 1:20 Shiny Tool Syndrome in AI <br />1:21 - 2:10 The AI Tools Distracting the Hosts<br />2:21 - 2:56 Why Businesses Automate Too Early<br />2:57 - 4:19 Keep a Human in the Loop First<br />4:33 - 5:13 AI Promises vs. Business Reality<br />5:28 - 5:57 Messy Data Creates Messy AI Results <br />6:01 7:25 Organize Google Workspace Before Adding AI <br />7:25 - 7:55 Use as Few Systems as Possible <br />7:59 - 8:58 Don't Build Your Business Around One AI Tool <br />9:46 - 10:14 The Problem With Multiple Sources of Truth <br />10:52 - 12:29 Build a Library of Current Business Context <br />12:57 - 14:00 TXT, DOCX, PDF, and Markdown Explained <br />14:14 - 14:58 Why Markdown Is Useful for AI <br />15:16 - 15:47 Use Google Docs, Then Export for AI <br />15:54 - 16:55 Google Drive as the Single Source of Truth <br />18:02 - 18:41 More AI Tools Can Multiply Chaos <br />18:49 - 19:13 Businesses Blame the AI Tool Instead of the System <br />19:33 - 10:21 Tool Sprawl Creates Security and Offboarding Problems <br />10:24 - 20:50 The Loudest AI Tool Isn't Always the Best <br />21:03 - 22:16 Comparing LLMs Against Each Other <br />22:31 - 23:17 AI Models Have Different Behaviors and Biases <br />23:34 - 24:06 Know What You're Automating Before Choosing the Tool <br />24:08 - 25:04 Choose AI Based on Your Existing Environment <br />25:11 - 25:57 AI Still Requires Time to Learn <br />25:58 - 27:09 Case Study: Automating Client Reporting <br />27:22 - 27:59 Building the Automated Reporting Workflow <br />28:18 - 28:44 What Is an API? <br />28:45 - 29:05 From Four Hours to About Ten Minutes <br />29:06 - 29:22 Using Historical AI Data to Build Case Studies <br />29:30 - 30:31 Reusable AI Documents and Lego Blocks <br />30:36 - 31:16 Stabilize One Automation Before Adding More <br />31:39 - 32:06 AI Experts Help Businesses Collapse Time <br />32:12 - 32:30 Clean Your Inbox, Files, CRM, and Workflows First <br />32:35 - 33:13 Small Businesses Plan to Keep Investing in AI <br />33:20 - 33:47 What to Check Before Expanding Your AI Stack <br />33:56 - 34:29 Automate One Workflow at a Time <br />34:32 - 34:37 Final Takeaway: Clean the Process Before Automating <br />34:37 - 34:59 Next Episode: Why AI Still Doesn't Sound Like You <br /><br /></b></p><h3><b>Watch More Episodes</b></h3><p><b>Watch more episodes of the AI Business Flywheel Podcast and discover practical ways to use technology and AI in your small business:</b></p><p><b>YouTube:</b><a rel="noopener noreferrer nofollow" href="https://www.youtube.com/@AIBusinessFlywheel" target="_blank"><b> https://www.youtube.com/@AIBusinessFlywheel<br /></b></a><b>Spotify:</b><a rel="noopener noreferrer nofollow" href="https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw" target="_blank"><b> https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw<br /></b></a><b>Apple Podcasts:</b><a rel="noopener noreferrer nofollow" href="https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888" target="_blank"><b> https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888</b></a></p>no00:34:5912AI Automation for Small Business: Fix Your Systems Before Adding More Toolsfull<![CDATA[Small Business AI: How to Get Better Results Beyond ChatGPT Prompts]]>Most small business owners have experimented with ChatGPT, Gemini, Claude, or another AI tool—but experimenting with random prompts is not the same as successfully implementing AI in your business.

In this episode of the AI Business Flywheel Podcast, Duncan and Joe explain why many businesses struggle to get consistent results from AI and what it takes to turn AI into a practical, repeatable business system.

You’ll learn why AI needs context about your business, customers, processes, goals, communication style, and decision-making before it can consistently produce useful results.

We also cover:

• The difference between dabbling with AI and implementing it
• Why random prompts create inconsistent outputs
• How to align AI with your business and brand voice
• Why onboarding AI is similar to onboarding a new employee
• How ideal customer profiles improve AI-generated marketing
• How AI can help document your standard operating procedures
• Why the first AI-generated output is rarely the best one
• How to iterate and stabilize an AI workflow
• A real example of a business saving more than 20 hours per week

AI is not a magic solution that will build your business for you. It is a tool that becomes more valuable when you give it the right information, structure, and direction.

Chapters

00:00 Introduction
2:16 - 3:59 Why AI Gives You Random Results
4:02 - 4:27 Teaching AI About You and Your Business
4:32 - 6:26 Onboard AI Like a New Employee
6:27 - 7:23 The Documents AI Needs: SOPs and ICPs
7:27 - 8:18 Building a Complete Customer Avatar
8:19 - 9:12 Using AI to Create SOPs
9:13 - 9:59 Don't Obsess Over the Perfect Prompt
10:03 - 11:31 Iterate Until Your AI System Stabilizes
11:39 - 12:19 AI Is a Tool, Not a Magic Business Solution
12:20 - 13:26 Case Study: Saving 20+ Hours a Week With AI
13:27 - 14:22 The Upfront Thinking AI Requires
14:23 - 14:33 Turning Your Thinking Into Reusable Assets
14:34 - 15:47 Where to Start With AI 


Resources

Learn more about SixFive:
https://sixfive.io

Take the free AI Business Flywheel diagnostic:
https://aibusinessflywheel.com

The diagnostic will help you understand where your business currently stands, identify the documents and systems you need, and determine your next steps for implementing AI more effectively.

Subscribe for practical conversations about using technology and AI to help global small businesses work more efficiently, make better decisions, and grow without adding more hours to the week.


Watch More Episodes

Watch more episodes of the AI Business Flywheel Podcast and discover practical ways to use technology and AI in your small business:

YouTube: https://www.youtube.com/@AIBusinessFlywheel
Spotify: https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw
Apple Podcasts: https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888

]]>e3f8b220-3cf4-439d-878f-aae45d5a7bc2Thu, 13 Aug 2026 05:47:11 GMT<p><b>Most small business owners have experimented with ChatGPT, Gemini, Claude, or another AI tool—but experimenting with random prompts is not the same as successfully implementing AI in your business.</b></p><p><b>In this episode of the AI Business Flywheel Podcast, Duncan and Joe explain why many businesses struggle to get consistent results from AI and what it takes to turn AI into a practical, repeatable business system.</b></p><p><b>You’ll learn why AI needs context about your business, customers, processes, goals, communication style, and decision-making before it can consistently produce useful results.</b></p><p><b>We also cover:</b></p><p><b>• The difference between dabbling with AI and implementing it<br />• Why random prompts create inconsistent outputs<br />• How to align AI with your business and brand voice<br />• Why onboarding AI is similar to onboarding a new employee<br />• How ideal customer profiles improve AI-generated marketing<br />• How AI can help document your standard operating procedures<br />• Why the first AI-generated output is rarely the best one<br />• How to iterate and stabilize an AI workflow<br />• A real example of a business saving more than 20 hours per week</b></p><p><b>AI is not a magic solution that will build your business for you. It is a tool that becomes more valuable when you give it the right information, structure, and direction.</b></p><h2><b>Chapters</b></h2><p><b>00:00 Introduction<br />2:16 - 3:59 Why AI Gives You Random Results <br />4:02 - 4:27 Teaching AI About You and Your Business <br />4:32 - 6:26 Onboard AI Like a New Employee <br />6:27 - 7:23 The Documents AI Needs: SOPs and ICPs <br />7:27 - 8:18 Building a Complete Customer Avatar <br />8:19 - 9:12 Using AI to Create SOPs <br />9:13 - 9:59 Don't Obsess Over the Perfect Prompt <br />10:03 - 11:31 Iterate Until Your AI System Stabilizes <br />11:39 - 12:19 AI Is a Tool, Not a Magic Business Solution <br />12:20 - 13:26 Case Study: Saving 20+ Hours a Week With AI <br />13:27 - 14:22 The Upfront Thinking AI Requires <br />14:23 - 14:33 Turning Your Thinking Into Reusable Assets <br />14:34 - 15:47 Where to Start With AI </b></p><p><b><br />Resources</b></p><p><b>Learn more about SixFive:<br /></b><a rel="noopener noreferrer nofollow" href="https://sixfive.io" target="_blank"><b>https://sixfive.io</b></a></p><p><b>Take the free AI Business Flywheel diagnostic:<br /></b><a rel="noopener noreferrer nofollow" href="https://aibusinessflywheel.com" target="_blank"><b>https://aibusinessflywheel.com</b></a></p><p><b>The diagnostic will help you understand where your business currently stands, identify the documents and systems you need, and determine your next steps for implementing AI more effectively.</b></p><p><b>Subscribe for practical conversations about using technology and AI to help global small businesses work more efficiently, make better decisions, and grow without adding more hours to the week.</b></p><p><br /></p><h3><b>Watch More Episodes</b></h3><p><b>Watch more episodes of the AI Business Flywheel Podcast and discover practical ways to use technology and AI in your small business:</b></p><p><b>YouTube:</b><a rel="noopener noreferrer nofollow" href="https://www.youtube.com/@AIBusinessFlywheel" target="_blank"><b> https://www.youtube.com/@AIBusinessFlywheel<br /></b></a><b>Spotify:</b><a rel="noopener noreferrer nofollow" href="https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw" target="_blank"><b> https://open.spotify.com/show/033YpGz5XxhMLPLTx5H1pw<br /></b></a><b>Apple Podcasts:</b><a rel="noopener noreferrer nofollow" href="https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888" target="_blank"><b> https://podcasts.apple.com/us/podcast/ai-business-flywheel/id6791598888</b></a></p>no00:16:4611Small Business AI: How to Get Better Results Beyond ChatGPT Promptsfull<![CDATA[Teaser]]>The AI Business Flywheel Podcast is launching August 13th at 3 pm Sydney and 6 am London, with four full episodes for you to binge and watch.

We'll be talking about how to leverage the power of AI in small businesses.

]]>5557abc1-04d3-4c73-922a-9d08c46c0126Thu, 06 Aug 2026 13:39:50 GMT<p>The AI Business Flywheel Podcast is launching August 13th at 3 pm Sydney and 6 am London, with four full episodes for you to binge and watch.</p><p></p><p>We'll be talking about how to leverage the power of AI in small businesses. </p>no00:00:3311Teasertrailer