The Halfway Point

Beyond Remembrance: Supporting Veterans in General Practice

Locum Practice Manager (LPM) — Tue, 20 Oct 2026 23:29:59 GMT

🎙 As Remembrance Day approaches, how can GP practices ensure that supporting veterans goes beyond just one day of the year?

In this episode of The Halfway Point, Ben is joined by Lisa Baldwin, Practice Manager and a veteran herself. Together, they explore what it really means to be a veteran-friendly practice and how recognising someone's military service can make a difference to their care.

They discuss the importance of identifying veterans, the role of the whole practice team, and how veteran-friendly accreditation can become part of everyday practice culture rather than simply a certificate on the wall.

Plus, Lisa shares her Veterans Support Booklet, a practical resource helping practices connect veterans and their families with the support they need.

Because supporting those who have served shouldn't stop when Remembrance Day is over.

Support and wellbeing: This episode touches on mental health and difficult military experiences. If anything discussed affects you, Samaritans are there to listen, 24 hours a day, 7 days a week, on 116 123.

*****

Full resources and the show notes for this episode are available at https://locumpm.co.uk/the-halfway-point.

ℹ️ You can find more information on our upcoming Practice Manager Conference in Salisbury at https://locumpm.co.uk/event/pm-conference-salisbury.

💌 You can stay up-to-date with The Halfway Point podcast by subscribing to the Locum PM Newsletter: https://locumpm.co.uk/newsletter.

☕️ If you would like to support the work of The Halfway Point podcast, you can do so via our Buy Me A Coffee page: https://buymeacoffee.com/locumpm.

💬 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

🫶 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

This episode may contain affiliate links that are part of partner or referral programs. If you choose to explore or purchase something through these links, LPM may receive a small thank-you in return, at no extra cost to you. These contributions enable us to continue producing high-quality content and resources for the primary care community. As a result, please mention LPM and The Halfway Point podcast when purchasing.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

The advice and content discussed in this episode are shared in good faith and for general information purposes only. We recommend that practices carry out their own due diligence before taking any action based on this content. The views and opinions expressed are those of the individual contributors or organisations involved and do not necessarily reflect those of Locum PM or any affiliated organisations. All links and content / resources referenced were accurate at the time of the episode’s recording / release.

Before Things Go Wrong: Managing Risk in General Practice

Locum Practice Manager (LPM) — Wed, 07 Oct 2026 00:29:03 GMT

🎙 What can practices do to manage medico-legal risk before something goes wrong, and where can they turn when it does?

In this episode of The Halfway Point, Ben is joined by Sarah Jarvis, Medico-legal Adviser and Kate Mullar, Primary Care Liaison Manager, both from The MDU. Together they explore the practical steps practice managers can take to identify, prevent and manage risk in general practice.

They discuss what happens when a complaint lands, how The MDU can support practices through difficult situations, and why resolving a complaint shouldn't be the end of the process.

Plus, Sarah and Kate share some of the guidance, education and resources available to support practice managers and their teams.

Because managing risk isn't just about knowing what to do when things go wrong. It's about what we do before then.

*****

Full resources and the show notes for this episode are available at https://locumpm.co.uk/the-halfway-point.

ℹ️ You can find more information on our upcoming Practice Manager Conference in Salisbury at https://locumpm.co.uk/event/pm-conference-salisbury.

💌 You can stay up-to-date with The Halfway Point podcast by subscribing to the Locum PM Newsletter: https://locumpm.co.uk/newsletter.

☕️ If you would like to support the work of The Halfway Point podcast, you can do so via our Buy Me A Coffee page: https://buymeacoffee.com/locumpm.

💬 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

🫶 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

Beyond the Front Desk: Rethinking Reception with Emma

Locum Practice Manager (LPM) — Wed, 23 Sep 2026 00:13:04 GMT

🎙 What could the future of the GP practice front desk look like?

In this episode of The Halfway Point podcast, Ben is joined by Alina and Evan from QuantumLoopAI, to explore Emma, their Virtual Receptionist, and how technology like this could support practices with one of their biggest challenges: managing patient access.

We explore how Emma works alongside existing reception teams, the types of conversations she can handle, and what happens when a patient needs to speak to a person. We also discuss the patient experience, digital inclusion and how the technology copes with the huge variety of regional accents, dialects and communication needs found across the UK.

Importantly, we look beyond the technology itself. We discuss Information Governance, data protection, clinical safety and ongoing oversight, including the questions Practice Managers should be asking before introducing a virtual receptionist into their practice.

Alina and Evan also share what they are hearing directly from practices, the problems teams are trying to solve and how practices can measure whether technology is genuinely reducing workload rather than simply moving it somewhere else.

Finally, we look ahead to how the GP practice front door could evolve over the next few years and ask whether the lines between telephone, digital access and automation might eventually begin to disappear.

Sensitive Content Notice: This episode contains brief references to suicidal thoughts or intent, which some listeners may find sensitive. If anything discussed in this episode affects you, The Samaritans are there to listen, 24 hours a day, 7 days a week by calling 116 123.

*****

Full resources and the show notes for this episode are available at https://locumpm.co.uk/the-halfway-point.

ℹ️ You can find more information on our upcoming Practice Manager Conference in Salisbury at https://locumpm.co.uk/event/pm-conference-salisbury.

💌 You can stay up-to-date with The Halfway Point podcast by subscribing to the Locum PM Newsletter: https://locumpm.co.uk/newsletter.

☕️ If you would like to support the work of The Halfway Point podcast, you can do so via our Buy Me A Coffee page: https://buymeacoffee.com/locumpm.

💬 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

🫶 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

Greener Practices: Small Changes, Big Impact

Locum Practice Manager (LPM) — Tue, 08 Sep 2026 23:10:22 GMT

🎙 Making general practice more sustainable doesn't have to mean making huge changes overnight. Often, it's the small, practical improvements that can collectively make the biggest difference.

In this episode of The Halfway Point podcast, Ben Scorer is joined by Freya Keith from Dene Healthcare to explore how practices can take realistic steps towards becoming greener, more sustainable organisations.

Drawing on her previous experience as a Practice Manager, Freya understands the challenge of introducing new initiatives alongside the everyday pressures of running a busy practice. We explore the NHS Green Practice Toolkit, where practices can begin their sustainability journey and how small changes around waste, procurement and everyday working practices can have a positive impact.

Whether your practice already has a sustainability plan or you're wondering where to begin, this episode is a reminder that you don't have to change everything at once. Small changes really can have a big impact.

*****

Full resources and the show notes for this episode are available at https://locumpm.co.uk/the-halfway-point.

ℹ️ You can find more information on our upcoming Practice Manager Conference in Salisbury at https://locumpm.co.uk/upcoming-events.

💌 You can stay up-to-date with The Halfway Point podcast by subscribing to the Locum PM Newsletter: https://locumpm.co.uk/newsletter.

☕️ If you would like to support the work of The Halfway Point podcast, you can do so via our Buy Me A Coffee page: https://buymeacoffee.com/locumpm.

💬 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

🫶 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

Getting CQC Ready: Knowing Where You Are and What Comes Next

Locum Practice Manager (LPM) — Wed, 26 Aug 2026 00:00:27 GMT

🎙 What does being CQC ready actually mean? And is there a better way to prepare than simply carrying out a mock inspection?

In this episode of The Halfway Point podcast, Ben Scorer is joined by Ella Thompson, Locum PM Associate, to explore a practical approach to CQC readiness. One that starts by understanding where your practice is now, identifying the gaps and deciding what needs to happen next.

We discuss the benefits of reviewing a practice while it is live and operational, why an external pair of eyes can spot things teams may have become accustomed to, and the importance of looking beyond policies to understand what actually happens day-to-day.

Ella also shares some of what she has learned from supporting practices with CQC preparation, including common areas where practices can strengthen their governance, evidence and processes.

Most importantly, we explore why CQC readiness shouldn't just be about passing an inspection. It should be about building safe, effective and well-led systems that work every day.

We also look ahead to the Locum PM Preston Practice Management Conference on Thursday 10th September, where Ella will be continuing the conversation around getting ready for CQC. Tickets are still available, with a full day of practical sessions designed for Practice Managers, deputies, GP Partners, business managers and other primary care leaders.

🎧 The Halfway Point podcast. Practical conversations for primary care.

*****

Full resources and the show notes for this episode are available at https://locumpm.co.uk/the-halfway-point.

ℹ️ You can find more information on our upcoming Practice Manager Conferences: https://locumpm.co.uk/upcoming-events.

💌 You can also stay up-to-date with The Halfway Point podcast by subscribing to the Locum PM Newsletter: https://locumpm.co.uk/newsletter.

💬 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

🫶 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

Beyond Automation: Reclaiming Time for Patient Care

Locum Practice Manager (LPM) — Tue, 11 Aug 2026 23:00:00 GMT

🎙 Time is one of the most valuable resources in general practice, and increasingly one of the hardest to find.

In this episode of The Halfway Point podcast, Ben is joined by James Aitman from JifJaff to explore how intelligent automation can help practices reduce repetitive work, improve patient journeys and give valuable time back to clinical and administrative teams.

Using MyBotGP as a real-world example, we discuss what good automation looks like in general practice, the processes that can be automated safely and where human judgement and interaction remain essential. We also explore how automation can support reception and administrative teams, improve consistency, release capacity and ultimately allow practice teams to spend more time on the things that really matter.

But introducing automation isn't simply about adding another piece of technology. James shares his thoughts on implementation, staff engagement, patient safety, governance and how practices can make sure automation genuinely solves a problem rather than creating another one.

*****

Full resources and the show notes for this episode are available at https://locumpm.co.uk/the-halfway-point.

ℹ️ You can find more information on our upcoming PM Conferences on our Events page: https://locumpm.co.uk/upcoming-events.

💌 You can also stay up-to-date with The Halfway Point podcast by subscribing to the Locum PM Newsletter: https://locumpm.co.uk/newsletter.

☕️ If you would like to support the work of The Halfway Point podcast, you can do so via our Buy Me A Coffee page: https://buymeacoffee.com/locumpm.

💬 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

🫶 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

Working Together: Governance in Collaborative Primary Care

Locum Practice Manager (LPM) — Wed, 29 Jul 2026 00:13:11 GMT

🎙 As general practice continues to evolve, many surgeries are working more closely with external providers to expand services, improve access and make the best use of the wider primary care workforce. But how can practices do this safely, effectively and with confidence?

In this episode of The Halfway Point podcast, Ben is joined by Catherine Bird, Director of Clinical Governance, Quality and Safety at Promni Health.

With extensive experience in clinical governance and quality assurance, Catherine shares practical advice on how practices can successfully work alongside trusted healthcare partners while maintaining high standards of patient safety, governance and continuity of care.

Together, we explore what good governance looks like when services are delivered collaboratively, the responsibilities practices should consider, and how strong partnerships can ultimately improve the patient experience.

Whether your practice already works with external providers, or you’re considering new ways of expanding services, this episode offers practical insights to help you build effective partnerships with confidence.

*****

Full resources and the show notes for this episode are available at https://locumpm.co.uk/the-halfway-point.

ℹ️ You can find more information on our upcoming PM Conferences on our Events page: https://locumpm.co.uk/upcoming-events.

💌 You can also stay up-to-date with The Halfway Point podcast by subscribing to the Locum PM Newsletter: https://locumpm.co.uk/newsletter.

☕️ If you would like to support the work of The Halfway Point podcast, you can do so via our Buy Me A Coffee page: https://buymeacoffee.com/locumpm.

💬 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

🫶 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

Changing Faces: How Non-Clinical Teams Can Make a Difference

Locum Practice Manager (LPM) — Tue, 14 Jul 2026 23:00:00 GMT

🎙 Every day, non-clinical staff are the first point of contact for patients accessing general practice. A warm welcome, thoughtful communication and a little understanding can make all the difference.

In this episode of The Halfway Point, Ben Scorer is joined by Malou Bengtsson-Wheeler and Vikki Feltham from Changing Faces to explore how practices can better support people with a visible difference.

More than one million people in the UK are living with a visible difference caused by a condition, injury, treatment or birthmark. For many, access to healthcare can be affected not only by their clinical needs but also by assumptions, communication barriers, and the way services are designed.

Together, Ben, Malou and Vikki discuss the importance of seeing the person before the condition, how non-clinical teams can create a more inclusive and welcoming experience, and the practical steps practices can take to ensure every patient feels respected, understood and supported.

This episode reminds us that great patient care begins long before a clinical consultation. Sometimes, the smallest changes in how we communicate and support people can have the biggest impact.

As always, if you've enjoyed this episode, please subscribe, leave a review and share it with colleagues across primary care.

*****

Full resources and the show notes for this episode are available at https://locumpm.co.uk/the-halfway-point.

ℹ️ More information on Locum PM’s training courses, conferences and how we support practices can be found at https://locumpm.co.uk.

💌 You can also stay up-to-date with The Halfway Point podcast by subscribing to the Locum PM Newsletter: https://locumpm.co.uk/newsletter.

☕️ If you would like to support the work of The Halfway Point podcast, you can do so via our Buy Me A Coffee page: https://buymeacoffee.com/locumpm.

💬 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

🫶 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

From Partnerships to Neighbourhoods: How Primary Care Is Reshaping Itself

Locum Practice Manager (LPM) — Tue, 30 Jun 2026 23:00:00 GMT

🎙 General practice has always evolved, but the pace of change has never been greater.

As practices navigate partner retirements, workforce pressures, Primary Care Networks, federations and the growing focus on neighbourhood working, strong governance and the right legal foundations have become more important than ever.

In this episode of The Halfway Point, Ben Scorer is joined by Alison Oliver, Partner at Sintons LLP, to explore how primary care organisations can successfully adapt to an increasingly collaborative NHS.

Together, they discuss why investing in specialist legal advice early can prevent costly problems later, the importance of maintaining stable partnerships through robust partnership agreements and effective succession planning, and how practices can confidently work alongside PCNs, federations and emerging neighbourhood teams.

Whether you're a Practice Manager, GP Partner, PCN Clinical Director or involved in leading collaborative working across primary care, this episode offers practical insights into the governance, structures and relationships that underpin successful organisations.

*****

ℹ️ Full resources and the show notes for this episode can be found at https://locumpm.co.uk/the-halfway-point.

☕️ If you would like to support the work of The Halfway Point podcast, you can do so via our Buy Me A Coffee page: https://buymeacoffee.com/locumpm.

💌 You can also stay up-to-date with The Halfway Point podcast by subscribing to the Locum PM Newsletter: https://locumpm.co.uk/newsletter.

💬 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

🫶 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

Beyond Survival: Leading Through Change in Primary Care

Locum Practice Manager (LPM) — Tue, 16 Jun 2026 23:59:43 GMT

🎙 Change has always been part of general practice. But for many Primary Care leaders, the pace and scale of change has never felt greater.

In this episode of The Halfway Point, Ben Scorer is joined by Danielle Hann, Director of GPMplus, to explore what effective leadership looks like in an environment shaped by workforce pressures, financial challenges, digital transformation, neighbourhood working and ongoing NHS reform.

Together, they discuss the difference between simply managing change and truly leading people through it. From supporting teams during uncertain times to identifying opportunities for innovation and growth, this conversation focuses on the practical realities facing Practice Managers and Primary Care leaders today.

Drawing on Danielle's experience supporting practices across the country, the episode explores the leadership behaviours, skills and mindsets that help organisations remain resilient and adaptable, even during periods of significant change.

Whether you're new to primary care leadership or have years of experience behind you, this episode offers practical insights, reassurance and encouragement for anyone helping to shape the future of general practice.

*****

ℹ️ Full resources and the show notes for this episode can be found at https://locumpm.co.uk/the-halfway-point.

☕️ If you would like to support the work of The Halfway Point podcast, you can do so via our Buy Me A Coffee page: https://buymeacoffee.com/locumpm.

💌 You can also stay up-to-date with The Halfway Point podcast by subscribing to the Locum PM Newsletter: https://locumpm.co.uk/newsletter.

💬 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

🫶 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

More Than a Name Badge: Why Networking Still Matters

Locum Practice Manager (LPM) — Wed, 03 Jun 2026 00:13:11 GMT

🎙 Conferences, networking events and training sessions are often viewed as a day away from the practice. But are we overlooking their true value?

In this episode of The Halfway Point, Ben Scorer is joined again by James Bowman to explore why networking remains one of the most important professional development opportunities for those working in primary care. Drawing on their recent experiences speaking at events including Management in Practice, Best Practice and the Primary Care Show, they discuss how some of the most valuable learning often happens away from the presentation slides.

From conversations with fellow Practice Managers and delegates, to insights from sponsors and industry partners, Ben and James reflect on how networking can help tackle isolation, share best practice, identify emerging trends and create opportunities that simply wouldn't happen from behind a desk.

They also discuss why investing time in conferences and events can help Primary Care Managers stay ahead of change, build lasting professional relationships and return to their practices with fresh ideas and renewed confidence.

🎧 Whether you're new to primary care or have years of experience behind you, this episode is a reminder that sometimes the most valuable thing you can bring back from an event isn't a handout or presentation. It's a conversation.

*****

ℹ️ Full resources and the show notes for this episode can be found at https://locumpm.co.uk/the-halfway-point.

🎟️ For more information on Locum PM’s New to Practice Management Conferences, please go to https://locumpm.co.uk/new-pm-conferences.

💬 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

🫶 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

IPC in Practice: Why it Takes a Team

Locum Practice Manager (LPM) — Tue, 19 May 2026 23:03:41 GMT

🎙 In this episode of The Halfway Point podcast, Ben is joined by Locum PM’s own and experienced IPC Nurse expert Steph Bouckley to explore why effective Infection Prevention Control in general practice is never a one-person job.

Bringing together both the operational and clinical perspectives, Ben and Steph discuss why Practice Managers and IPC leads must work together to create safe, compliant, and effective systems that protect both patients and staff.

The conversation explores the realities of IPC in modern general practice, common challenges teams face, practical ways to embed good IPC habits, and why culture, communication, and shared responsibility matter just as much as policies and audits.

Whether you’re a Practice Manager, IPC lead, nurse, deputy manager, or anyone involved in keeping your practice safe and compliant, this episode is packed with practical insights you can take back to your team.

🎧 Listen now and discover why IPC really does take a team.

*****

ℹ️ Full resources and the show notes for this episode can be found at https://locumpm.co.uk/the-halfway-point.

🎟️ For more information on Locum PM’s Infection Prevention & Control (IPC) Training, please go to https://locumpm.co.uk/ipc-training.

🎟️ For more information on Locum PM’s New to Practice Management Conferences, please go to https://locumpm.co.uk/new-pm-conferences.

💬 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

🫶 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

From Promotion to Adoption: Growing NHS App Use

Locum Practice Manager (LPM) — Wed, 13 May 2026 22:25:57 GMT

🎙️ The NHS App is now a key part of the digital front door to primary care. But while many practices are promoting it, are patients actually using it, and are practices making the most of what it can offer?

In this episode of The Halfway Point, Ben is joined by fellow Locum PM Director and NHS App Ambassador, James Bowman, for a practical conversation about how practices can move beyond simply promoting the NHS App and towards meaningful patient adoption.

Together, they explore how the NHS App has evolved, the role of the NHS App Ambassador Programme, and most importantly, practical ways practices can increase engagement. This episode is packed with realistic tips that you can start using straight away.

They also discuss the wider benefits of successful NHS App adoption, including reducing admin burden, supporting self-service, improving communication, and helping patients take greater ownership of their care.

For busy Practice Managers and primary care teams, this episode offers realistic, practical ways to increase NHS App adoption and support smarter digital patient engagement.

*****

ℹ️ Full resources and the show notes for this episode can be found at https://locumpm.co.uk/the-halfway-point.

🎟️ For more information on Locum PM’s NHS App Training, please go to https://locumpm.co.uk/nhs-app.

🎟️ For more information on Locum PM’s New to Practice Management Conferences, please go to https://locumpm.co.uk/new-pm-conferences.

💬 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

🫶 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

Modern General Practice: What Does it Truly Mean

Locum Practice Manager (LPM) — Tue, 05 May 2026 23:00:00 GMT

🎙️ In this episode, we explore what modern general practice really means in today’s NHS.

We’re joined by Andy King from Unity Practice Solutions, who brings over 25 years of experience across primary care, from Practice Manager to Managing Partner, and now supporting practices, PCNs, and federations through complex change and quality improvement.

Together, we move beyond the usual buzzwords to unpack what “modern” actually looks like on the ground. From leadership and culture to workforce pressures and patient expectations, this conversation takes an honest look at the realities facing general practice today.

We also discuss the importance of supporting teams through change, the roles of coaching and mentoring, and the impact of initiatives such as the Healthy Practice Programme delivered by GPMplus.

This episode is a must-listen for Primary Care Managers and anyone working in or alongside general practice who wants to better understand what good looks like and how we move from simply coping to truly thriving.

*****

ℹ️ Full resources and the show notes for this episode can be found at https://locumpm.co.uk/the-halfway-point.

🎟️ For more information on LPM’s New to PM Conferences, please go to https://locumpm.co.uk/services/training-development/new-pm-conferences.

💬 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

🫶 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

From Chaos to Clarity: Smarter Rotas

Locum Practice Manager (LPM) — Tue, 28 Apr 2026 23:00:00 GMT

🎙️ Rota management in general practice is often one of the most time-consuming and frustrating parts of the job. Spreadsheets, last-minute changes, gaps in cover, and the constant balancing act between demand and capacity.

In this episode of the Halfway Point Podcast, we explore how practices can move from chaos to clarity when it comes to workforce planning.

We’re joined by the team behind Tempo, a GP rota software designed specifically for primary care. Together, we unpack the real challenges practices face with rota management, why traditional approaches are no longer fit for purpose, and how digital solutions can support more efficient, sustainable ways of working.

We also discuss the real-world impact of smarter rota planning. From reducing admin burden and saving time, to improving staff wellbeing and ultimately supporting better patient access.

This episode highlights Tempo’s recent selection for the 2026 cohort of the NHS Innovation Accelerator programme, recognising its potential to scale and support transformation across the NHS.

If you’re a Practice Manager, GP Partner, or part of a primary care team looking to improve how your workforce is planned and managed, this episode offers practical insight and a fresh perspective on what “smarter rotas” can really look like.

*****

ℹ️ Full resources and the show notes for this episode can be found at https://locumpm.co.uk/the-halfway-point.

🎟️ For more information on LPM’s New to PM Conferences, please go to https://locumpm.co.uk/services/training-development/new-pm-conferences.

💬 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

🫶 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

Neighbourhood Health: Prevention in Action

Locum Practice Manager (LPM) — Tue, 21 Apr 2026 23:41:52 GMT

🎙️ In this episode, we explore what neighbourhood health looks like in action, through a live example from Nottingham City Place-Based Partnership. We’re joined by Michelle, Phillip and Jez to talk through a collaborative project bringing digital health checks directly into community settings using the SISU Health Station.

We discuss the local need driving the work, how the project was supported through Health Innovation East Midlands Grow Digital Innovation Programme, and how partners came together to deliver something practical, visible and impactful. The conversation also explores how the technology works, how it’s engaging people in more deprived communities, and how it’s linking individuals into wider support services.

Most importantly, we look at the early signs of success, from increased patient awareness to behaviour change and growing ownership of health. A great example of prevention, partnership working and digital innovation coming together to support neighbourhood health.

****

🎟️ For more information on LPM’s New to PM Conferences, please go to https://locumpm.co.uk/services/training-development/new-pm-conferences.

ℹ️ Full resources and the show notes for this episode can be found at https://locumpm.co.uk/the-halfway-point.

🤗 This episode may contain affiliate links that are part of partner or referral programs. If you choose to explore or purchase something through these links, LPM may receive a small thank-you in return, at no extra cost to you. These contributions enable us to continue producing high-quality content and resources for the primary care community. As a result, please mention LPM and The Halfway Point podcast when purchasing.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

🫶 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

💬 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

The Halfway Point

https://www.LocumPM.co.uk/The-Halfway-Point

(The advice and content discussed in this episode are shared in good faith and for general information purposes only. We recommend that practices carry out their own due diligence before taking any action based on this content. The views and opinions expressed are those of the individual contributors or organisations involved and do not necessarily reflect those of Locum PM or any affiliated organisations. All links and content / resources referenced were accurate at the time of the episode’s recording / release.)

Social Media That Works: Smarter Communication with AI & Social Media

Locum Practice Manager (LPM) — Tue, 14 Apr 2026 23:00:00 GMT

In this episode of The Halfway Point, we are joined by Richard Stoddart from Redmoor Health to explore how GP practices can move beyond simply being present on social media to using it as a meaningful tool for patient engagement. With increasing demand on Primary Care and a growing expectation for clear, accessible communication, social media is more important than ever. However, many practices still feel unsure about how to use it effectively or worry that it will create more work rather than reduce pressure.

We talk through what good social media actually looks like in General Practice, and why it should be seen as part of a wider communication strategy rather than a standalone task. The conversation highlights common pitfalls, such as inconsistent posting or unclear messaging, and focuses on how small, practical changes can make a real difference.

A key part of the discussion focuses on the role of AI in supporting communication, including Redmoor Health’s avatar technology. We explore how these tools can help practices deliver consistent, easy to understand messages, particularly when explaining complex information to patients. Used in the right way, this kind of technology can improve accessibility, reduce repetitive enquiries and support practice teams without replacing the human element of care.

Overall, this episode is about working smarter, not harder. It is a practical look at how better communication, supported by the right tools, can improve both patient experience and day to day operations within your practice. When used well, social media can help reduce confusion, manage expectations and ultimately ease demand on the practice.

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Full resources and the show notes for this episode can be found at https://locumpm.co.uk/the-halfway-point.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

🫶 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

💬 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

The Halfway Point

https://www.LocumPM.co.uk/The-Halfway-Point

(The advice and content discussed in this episode are provided in good faith. However, we strongly advise that practices undertake their own due diligence before any actions are taken. In addition, all links above are accurate at the time of this episode’s release)

The Virtual Receptionist: What It Is, What It Is Not, & How to Get It Right

Locum Practice Manager (LPM) — Tue, 07 Apr 2026 23:00:00 GMT

Phones ringing off the hook, queues building from 8am, and teams doing their best to keep up. Sound familiar? In this episode, we explore how virtual receptionist technology is starting to ease that pressure, supporting practice teams to manage demand more effectively without losing the human touch.

We are joined by Dave Mills, Head of Health & Care at Think Healthcare, who brings decades of experience in healthcare tech and a refreshingly practical perspective on AI telephony systems within primary care.

We unpack what a virtual receptionist actually is in simple terms, cutting through the jargon to explain how these systems work in real practice settings. We also explore why this technology is gaining momentum now, despite having been around for decades, and what has changed to make it more relevant than ever.

We discuss the importance of governance and how NHS England guidance plays a critical role in ensuring these systems are implemented safely and appropriately within our GP Surgeries.

We also dive into the practical side for practice managers, particularly how call data from these systems can be used to gain valuable insights, improve workflows, and enhance patient access.

With demand rising and teams under increasing pressure, practices are being pushed to rethink how they manage access. This episode offers a grounded, real-world perspective on whether AI reception tools are just hype or a genuinely useful solution.

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Full resources and the show notes for this episode can be found at https://locumpm.co.uk/the-halfway-point.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

🫶 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

💬 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

The Halfway Point

https://www.LocumPM.co.uk/The-Halfway-Point

Patient Monitoring: Smarter, Not Harder

Locum Practice Manager (LPM) — Wed, 01 Apr 2026 00:10:10 GMT

In this episode, Ben is joined by Mark Widgery from MedLink to explore how smart technology is transforming patient monitoring and recall processes in general practice.

In this episode, we dive into the growing pressures facing practices managing long-term conditions, and why traditional manual searches are quickly becoming a major bottleneck. The conversation unpacks how automation can streamline workflows, reduce administrative burden, and give valuable time back to practices.

You’ll hear about the power of “fire-and-forget” systems that keep processes running in the background, while still giving practices full control. The episode also explores how integrated online reviews can empower patients, improve engagement, and enhance the overall patient journey.

Key topics include digital monitoring for medications such as methotrexate and levothyroxine, as well as managing multimorbidity through personalised, automated questionnaires. Mark also shares insights into upcoming innovations, including the ability to pull forward blood tests to reduce unnecessary patient visits.

To round things off, you’ll get practical tips on how to implement these digital solutions smoothly within your own practice.

If you're looking to save time, improve patient engagement, and modernise your recall systems, this episode is packed with ideas you can start using straight away.

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🎟️ For more information on LPM’s New to PM Conferences, please go to https://locumpm.co.uk/services/training-development/new-pm-conferences.

Full resources and the show notes for this episode can be found at https://locumpm.co.uk/the-halfway-point.

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

🫶 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

💬 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

The Halfway Point

https://www.LocumPM.co.uk/The-Halfway-Point

Neighbourhood Working: The Next Step for Primary Care

Locum Practice Manager (LPM) — Wed, 25 Mar 2026 00:00:00 GMT

In this episode of The Halfway Point, we are joined by James Bowman, Director at Locum Practice Manager, to break down the NHS Neighbourhood framework and what it really means for GP practices and Primary Care leaders.

There is a lot of noise around “Neighbourhoods” at the moment, but what does it actually look like in practice. Is this just another layer on top of PCNs, or a genuine shift in how care is delivered?

In this conversation, we take a step back and explain the concept in plain English. We explore why the NHS is moving towards neighbourhood working, how it builds on existing structures, and what changes Practice Managers may start to see on the ground.

We also talk honestly about the opportunities and challenges. From more integrated, patient centred care and shared resources, through to the realities of governance, accountability and change fatigue.

Most importantly, we focus on what this means for you as a Practice Manager or Primary Care leader. Where should you be focusing your time, how can you prepare without feeling overwhelmed, and what mindset shift is needed to work more collaboratively across systems.

If you have heard the term “Neighbourhoods” and are not quite sure what it means for your practice, this episode will give you clarity and confidence.

Hope you have a good week, and we will see you next time at The Halfway Point.

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🎟️ For more information on LPM’s New to PM Conferences, please go to https://locumpm.co.uk/services/training-development/new-pm-conferences.

Full resources and the show notes for this episode can be found at https://locumpm.co.uk/the-halfway-point

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

🫶 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

💬 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

The Halfway Point

https://www.LocumPM.co.uk/The-Halfway-Point

PM Away Weekend: Why Practice Managers Need Space Too

Locum Practice Manager (LPM) — Wed, 18 Mar 2026 00:00:00 GMT

Sometimes the best thing a Practice Manager can do for their practice is step away from it… if only for a weekend!

In this special episode of The Halfway Point, Ben is joined in person by Practice Manager Jennie Dock, whilst attending a PM Away Weekend. Alongside fellow PMs, we spent a weekend together, creating space to connect, reflect and recharge away from the day-to-day pressures of Primary Care.

In this episode, we explore how the idea started, how the weekend was structured, and why bringing Practice Managers together in this way can have such a powerful impact. We also discuss how listeners could organise something similar in their own area, sharing practical tips for making it happen.

If you have ever felt that leadership in General Practice can be isolating, this conversation is a reminder that support and community really matter.

This weekend was kindly sponsored by Dene Healthcare (https://denehc.co.uk), whose support helped make the event possible.

If you would like to have a PM Away Weekend in your area, please reach out to us at Locum PM or Jennie Dock directly, and we will help make this happen.

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Full resources and the show notes for this episode can be found at The Halfway Point podcast page: https://locumpm.co.uk/the-halfway-point

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

🫶 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

💬 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

The Halfway Point

https://www.LocumPM.co.uk/The-Halfway-Point

SEA: What We Really Mean by Significant Event Analysis

Locum Practice Manager (LPM) — Wed, 11 Mar 2026 00:19:17 GMT

In this episode of The Halfway Point, we take a closer look at something every GP practice talks about but not everyone feels confident about. Significant Event Analysis, or SEA. Joined by Jermaine and Tom from MyPracticeManager, Ben explores what we really mean when we say we are “doing an SEA” and why the process is far more valuable than simply completing a form for governance purposes.

The conversation explores some of the common challenges practices face, from overly complex templates and defensive documentation to staff feeling nervous about speaking openly. We also discuss how the tone set by leadership can make a huge difference in creating an environment where teams feel safe to reflect honestly on what happened and how systems can be improved.

The episode also focuses on what good SEA looks like in practice. From structuring discussions effectively and documenting events clearly, to identifying system issues rather than individual fault, the conversation highlights practical ways practices can make the process meaningful. They also discuss how SEA can help identify patterns, strengthen governance and ultimately support safer, more resilient services for patients.

Whether you are new to Significant Event Analysis or looking to refresh how your practice approaches it, this episode offers a practical and reassuring look at how SEA can become a positive and constructive part of your practice culture.

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(If you use code LPM50 when purchasing MyPM, you will receive 50% off your first month!)

Full resources and the show notes for this episode can be found at https://locumpm.co.uk/the-halfway-point

(At LPM, we only recommend what we genuinely believe will bring value to your practice.)

🫶 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

💬 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

The Halfway Point

https://www.LocumPM.co.uk/The-Halfway-Point

CQC Without the Panic: Preparing the calm way

Locum Practice Manager (LPM) — Wed, 04 Mar 2026 00:00:00 GMT

CQC inspection does not have to mean sleepless nights and last-minute folder reshuffles.

In this episode of The Halfway Point, Ben is joined by Kiran Johnson from DKJ to talk about preparing for CQC the calm way. Together, they explore why inspections still trigger anxiety across NHS Primary Care, what inspectors are actually looking for, and how to build simple, year-round systems that reduce stress and increase confidence.

This is a practical, honest conversation about governance, leadership tone and avoiding the last-minute scramble when the notification email lands. If you want inspection readiness to feel structured rather than stressful, this episode is for you.

(apologies for the abrupt end to this session, we had some technical difficulties when recording it, but we will get DKJ back for a part two soon!)

🫶 Drop a comment, let us know your thoughts on this episode and don’t forget to like, subscribe and share with colleagues to help spread the word!

💬 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

Full resources and the show notes for this episode can be found at https://locumpm.co.uk/the-halfway-point

The Halfway Point

https://www.LocumPM.co.uk/The-Halfway-Point

(all links are accurate at the time of this episode’s release)

#PracticeManagement #LPM #TheHalfwayPoint

Smarter Spending in Primary Care: More Income. Less Waste

Locum Practice Manager (LPM) — Wed, 25 Feb 2026 00:00:00 GMT

In this episode of The Halfway Point, we are talking about something every Practice Manager is thinking about right now. Money!

Joined again by Tracy Dell, co-founder of Locum Practice Manager (LPM) and an experienced NHS Primary Care leader, we explore practical ways to generate more income and reduce unnecessary spending without compromising quality or burning out your team.

We talk about both big and small changes that quietly save £££, the importance of claiming what you are already entitled to, and why structure often matters more than headcount.

If your practice budget feels tight, this is a grounded, honest conversation about what is actually working in practices today. From this episode, you will have practical ideas you can start acting on straight away.

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🎟️ For more information on LPM’s New to PM Conferences, please go to https://locumpm.co.uk/services/training-development/new-pm-conferences.

ℹ️ Resources referenced in this episode:

NHS England’s Workforce, Training & Education

NHS England Leadership Academy

Find your LMC

National Institute for Health & Care Research (NIHR)

(full resources for this episode can be found at The Halfway Point podcast page)

🔗 Connect with Us

🫶 Drop a comment, let us know which event you’re heading to and don’t forget to like, subscribe and share with colleagues to help spread the word!

💬 If you have a topic you would like covered on The Halfway Point, let us know in the comments or email us at TheHalfwayPoint@LocumPM.co.uk.

The Halfway Point

https://www.LocumPM.co.uk/The-Halfway-Point

The PM Health Check: Looking After the People Who Hold Practices Together

Locum Practice Manager (LPM) — Wed, 18 Feb 2026 00:00:00 GMT

Feeling overwhelmed in your practice management role? This episode highlights the simple yet powerful self-care checks that practice managers often overlook, yet are crucial to sustainable success. Discover how to identify burnout risks before they hit crisis level, and learn practical steps to boost your well-being, productivity, and sense of control.

In this episode, Ben and Tracy unpack the overlooked 'health check' every Primary Care Manager needs. From carving out quiet moments for reflection to creating tailored wellness routines, this episode offers actionable tips grounded in real-world experience. You'll hear why regular self-assessments can transform your approach to work and help you lead with clarity and resilience, even in high-pressure environments.

The stakes are high: neglecting your self-care can lead to burnout, mistakes, and a loss of joy in your vital role. However, by implementing these quick wins and fostering a culture of openness, you unlock more energy, focus, and long-term satisfaction.

Whether you're new to practice management or a seasoned pro, you'll leave equipped with practical tools to check your mental pulse and re-energise your approach, because a healthier practice starts with a healthier you.

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🎟️ LPM’s New to PM Conferences

ℹ️ Resources referenced in this episode:

🔗 Connect with Us

💬 Drop a comment, let us know which event you’re heading to and don’t forget to like, subscribe and share with colleagues to help spread the word!

#PracticeManagement #LPM #TheHalfwayPoint

You Do Not Have To Carry It All: Smarter Ways to Manage Practice Pressure

Locum Practice Manager (LPM) — Tue, 10 Feb 2026 21:30:31 GMT

Are practice managers burning out because they're taking on too much responsibility alone? Discover how collective leadership and smart outsourcing can transform your workload and your well-being.

In this eye-opening episode, Tracy Dell, co-founder of Locum Practice Manager, shares insights from her work across NHS practices nationwide. She reveals the key patterns she’s observed, practice management challenges that cut across geography, size, and patient population and unlocks practical solutions to reduce burnout, boost team confidence, and streamline operations.