<![CDATA[Veterinary Best Practices: A Digitail Podcast]]>Welcome to Veterinary Best Practices: A Digitail Podcast! The brand new podcast brought to you by Digitail, the all-in-one platform for better veterinary care, and hosted by Dana Panduro, an Onboarding Specialist with over 20 years of in-clinic experience.

Today, the veterinary technology industry is evolving fast, and the people in it are being asked to carry more than ever before. That's why our podcast exists: to explore what it really takes to build a better future in this space by creating a space for honest, practical conversations that support the entire clinic.

Each episode features real voices from across veterinary medicine (veterinarians, technicians, practice managers, client care teams, and beyond) sharing insights, experiences, and ideas you can actually use.

Whether you’re a DVM, kennel tech, owner, receptionist, or even a curious pet owner, you’ll walk away with tangible tips and fresh perspectives to make your day-to-day more efficient, more sustainable, and a lot more exciting.


Learn more about Digitail here, and follow us on LinkedIn, Facebook, or Instagram to see more of our content.

]]>https://digitail.com/Riverside.fm (https://riverside.com)Wed, 15 Jul 2026 21:27:19 GMTThu, 23 Apr 2026 15:54:58 GMT60Digitail Veterinary Software<p>Welcome to Veterinary Best Practices: A Digitail Podcast! The brand new podcast brought to you by Digitail, the all-in-one platform for better veterinary care, and hosted by Dana Panduro, an Onboarding Specialist with over 20 years of in-clinic experience.</p><p></p><p>Today, the veterinary technology industry is evolving fast, and the people in it are being asked to carry more than ever before. That's why our podcast exists: to explore what it really takes to build a better future in this space by creating a space for honest, practical conversations that support the entire clinic.</p><p></p><p>Each episode features real voices from across veterinary medicine (veterinarians, technicians, practice managers, client care teams, and beyond) sharing insights, experiences, and ideas you can actually use.</p><p></p><p>Whether you’re a DVM, kennel tech, owner, receptionist, or even a curious pet owner, you’ll walk away with tangible tips and fresh perspectives to make your day-to-day more efficient, more sustainable, and a lot more exciting.</p><p><br /><a rel="noopener noreferrer nofollow" href="https://digitail.com/" target="_blank">Learn more about Digitail here, </a>and follow us on <a rel="noopener noreferrer nofollow" href="linkedin.com/company/digitail-veterinary-software/" target="_blank">LinkedIn</a>, <a rel="noopener noreferrer nofollow" href="https://www.facebook.com/digitail.vetsoftware/" target="_blank">Facebook</a>, or <a rel="noopener noreferrer nofollow" href="https://www.instagram.com/digitail_vetsoftware/" target="_blank">Instagram</a> to see more of our content.</p>episodicDigitail Veterinary Softwaremichael.rodgers@digitail.iono<![CDATA[The Sound of Wellness, with Dr. Janet Marlow]]>What if the key to your pet's health has been hiding in plain sound? In this episode, Dana sits down with Dr. Janet Marlow, a classically trained guitarist, Carnegie Hall performer, and the pioneer behind species-specific music for animals. After noticing the profound relaxation her own dogs and cats showed during her practice sessions, Janet left a legacy music career to answer a question no one in veterinary medicine was asking: what do animals actually hear, and how does it affect their health?

Janet spent three years researching animal audiology before creating Pet Acoustics in 2009 — and how her team has now conducted over 50,000 hearing screenings across 76 countries, revealing that 1 in 2 pets has some level of hearing loss. She introduces us to the Pet Acoustics app: a free, two-minute, fear-free digital hearing test any pet parent or veterinary practice can use today with no sedation, no specialist, no equipment required.

Whether you're a veterinarian looking to differentiate your practice, or a pet parent wanting to do more for your animal's long-term wellness, this episode will change the way you think about sound.

Resources:
Pet Acoustics - https://petacoustics.com
What Pets Hear Series by Janet Marlow - https://www.petacoustics.com/books
Biometric Studies on Animal Hearing - https://journals.sagepub.com/doi/10.1177/10406387211012345

Chapters:
00:00 Intro
2:00 Dr. Marlow's Foundation
7:30 The Science of Sound and Animal Hearing
10:00 Innovating Hearing Tests for Pets
13:40 Sound Therapy in Veterinary Practices
18:45 The Role of Sound in Reducing Pet Anxiety
24:05 Understanding Pet Stress and Cortisol Levels
27:42 Creating Calming Soundscapes for Pets
29:10 The Science Behind Pet Acoustics and Its Benefits
32:56 Integrating Hearing Wellness into Veterinary Care
34:48 Hearing Information for Early-Life Pet Owners
38:55 Future of Veterinary Medicine and Pet Hearing Health

]]>5e8b9199-91c3-48a4-aca3-f68549ce3601Tue, 30 Jun 2026 16:03:35 GMT<p>What if the key to your pet's health has been hiding in plain sound? In this episode, Dana sits down with Dr. Janet Marlow, a classically trained guitarist, Carnegie Hall performer, and the pioneer behind species-specific music for animals. After noticing the profound relaxation her own dogs and cats showed during her practice sessions, Janet left a legacy music career to answer a question no one in veterinary medicine was asking: what do animals actually hear, and how does it affect their health?<br /><br />Janet spent three years researching animal audiology before creating Pet Acoustics in 2009 — and how her team has now conducted over 50,000 hearing screenings across 76 countries, revealing that 1 in 2 pets has some level of hearing loss. She introduces us to the Pet Acoustics app: a free, two-minute, fear-free digital hearing test any pet parent or veterinary practice can use today with no sedation, no specialist, no equipment required.<br /><br />Whether you're a veterinarian looking to differentiate your practice, or a pet parent wanting to do more for your animal's long-term wellness, this episode will change the way you think about sound.<br /><br />Resources: <br />Pet Acoustics - <a rel="noopener noreferrer nofollow" href="https://petacoustics.com" target="_blank">https://petacoustics.com</a><br />What Pets Hear Series by Janet Marlow - <a rel="noopener noreferrer nofollow" href="https://www.petacoustics.com/books" target="_blank">https://www.petacoustics.com/books</a><br />Biometric Studies on Animal Hearing - <a rel="noopener noreferrer nofollow" href="https://journals.sagepub.com/doi/10.1177/10406387211012345" target="_blank">https://journals.sagepub.com/doi/10.1177/10406387211012345</a><br /><br />Chapters:<br />00:00 Intro <br />2:00 Dr. Marlow's Foundation<br />7:30 The Science of Sound and Animal Hearing<br />10:00 Innovating Hearing Tests for Pets<br />13:40 Sound Therapy in Veterinary Practices<br />18:45 The Role of Sound in Reducing Pet Anxiety<br />24:05 Understanding Pet Stress and Cortisol Levels<br />27:42 Creating Calming Soundscapes for Pets<br />29:10 The Science Behind Pet Acoustics and Its Benefits<br />32:56 Integrating Hearing Wellness into Veterinary Care<br />34:48 Hearing Information for Early-Life Pet Owners<br />38:55 Future of Veterinary Medicine and Pet Hearing Health</p>no00:47:0013The Sound of Wellness, with Dr. Janet Marlowfull<![CDATA[Steal This Blueprint for Seeing 1.5x More Patients Per Day, with Chris Martin]]>The timing of this episode couldn't be more relevant. Right now, veterinary practices are navigating a genuinely tough market: new bookings and fill rates are down, and client and talent retention are harder to hold onto than ever. At the same time, AI is reshaping how practices operate daily, and many clinics are still running on outdated methods that weren't built for where the industry is heading.

Christopher Martin, operations manager at Hefner Road Animal Hospital and Pet Resort in Oklahoma, spent 22 years in human healthcare before walking into that chaos for the first time. His reaction was not sympathy. It was disbelief. In this interview, Chris shares how, in a challenging market where client acquisition and retention are critical, delivering exceptional care for every pet parent and patient isn't just the right thing to do, it's the growth strategy. His approach has helped drive at least 1.5x more patients through the door. Chris digs into the operational excellence that makes it possible: training, technology, and strategic delegation to improve efficiency, staff satisfaction, and patient care.

Chapters

  • 00:00 Operational Wizardry: A Day at Hefner Road
  • 04:11 Chaos in Veterinary Medicine: A Unique Perspective
  • 06:56 Eliminating Chaos: Training and Team Structure
  • 09:50 Cross-Training: Empowering Staff and Enhancing Engagement
  • 11:00 Creating Rhythm: The Importance of Workflow
  • 13:02 Measuring Success: Key Metrics in Operations
  • 15:20 The Role of Technology: AI in Veterinary Medicine
  • 17:17 Identifying Inefficiencies: The Patient Journey
  • 21:04 Empowering DVMs: Leadership and Delegation
  • 24:25 Investing in Training: Building a Cohesive Team
  • 28:00 Creating a Positive Work Environment: Fun and Fulfillment
  • 28:53 Creating a Positive Work Culture
  • 32:13 Operational Efficiency in Veterinary Practices
  • 37:40 The Business of Veterinary Medicine
  • 39:30 Leveraging Technology for Better Operations
  • 45:49 Practical Steps for Veterinary Operations Improvement

Guest Links

https://hefnerroadanimalhospital.com/

https://www.youtube.com/@HefnerRoadAnimalHospital

]]>636c20ec-ef4f-4cd0-ad53-709dff6b9bc7Fri, 29 May 2026 15:30:02 GMT<p>The timing of this episode couldn't be more relevant. Right now, veterinary practices are navigating a genuinely tough market: new bookings and fill rates are down, and client and talent retention are harder to hold onto than ever. At the same time, AI is reshaping how practices operate daily, and many clinics are still running on outdated methods that weren't built for where the industry is heading.</p><p></p><p>Christopher Martin, operations manager at Hefner Road Animal Hospital and Pet Resort in Oklahoma, spent 22 years in human healthcare before walking into that chaos for the first time. His reaction was not sympathy. It was disbelief. In this interview, Chris shares how, in a challenging market where client acquisition and retention are critical, delivering exceptional care for every pet parent and patient isn't just the right thing to do, it's the growth strategy. His approach has helped drive at least 1.5x more patients through the door. Chris digs into the operational excellence that makes it possible: training, technology, and strategic delegation to improve efficiency, staff satisfaction, and patient care.</p><p></p><p><b>Chapters</b></p><ul><li>00:00 Operational Wizardry: A Day at Hefner Road</li><li>04:11 Chaos in Veterinary Medicine: A Unique Perspective</li><li>06:56 Eliminating Chaos: Training and Team Structure</li><li>09:50 Cross-Training: Empowering Staff and Enhancing Engagement</li><li>11:00 Creating Rhythm: The Importance of Workflow</li><li>13:02 Measuring Success: Key Metrics in Operations</li><li>15:20 The Role of Technology: AI in Veterinary Medicine</li><li>17:17 Identifying Inefficiencies: The Patient Journey</li><li>21:04 Empowering DVMs: Leadership and Delegation</li><li>24:25 Investing in Training: Building a Cohesive Team</li><li>28:00 Creating a Positive Work Environment: Fun and Fulfillment</li><li>28:53 Creating a Positive Work Culture</li><li>32:13 Operational Efficiency in Veterinary Practices</li><li>37:40 The Business of Veterinary Medicine</li><li>39:30 Leveraging Technology for Better Operations</li><li>45:49 Practical Steps for Veterinary Operations Improvement</li></ul><p></p><p><b>Guest Links</b></p><p><a rel="noopener noreferrer nofollow" href="https://hefnerroadanimalhospital.com/" target="_blank">https://hefnerroadanimalhospital.com/</a></p><p><a rel="noopener noreferrer nofollow" href="https://www.youtube.com/@HefnerRoadAnimalHospital" target="_blank">https://www.youtube.com/@HefnerRoadAnimalHospital</a></p>no00:44:452Steal This Blueprint for Seeing 1.5x More Patients Per Day, with Chris Martinfull<![CDATA[How AI Can Reduce Veterinary Burnout, with Dr. Charles Hurty]]>In this engaging first episode of Veterinary Best Practices, Dr. Charles Hurty shares insights on veterinary medicine, compassion fatigue, and the transformative role of AI technology. Discover practical strategies for supporting veterinary teams, leveraging AI for efficiency, and fostering a healthy work environment.

Chapters

  • 00:00 Introduction to Veterinary Best Practices
  • 19:30 Differentiating Burnout and Compassion Fatigue
  • 33:28 Supporting Compassion Fatigue in Veterinary Medicine
  • 41:17 Leadership Boundaries and Expectations
  • 48:36 AI Technology in Veterinary Medicine
  • 56:07 AI and Compassion Fatigue
  • 01:05:37 Future of AI in Veterinary Medicine
  • 01:15:39 Resources for Further Learning
]]>1818e070-6478-4aaa-85ad-5c26f45821b0Thu, 23 Apr 2026 15:57:58 GMT<p>In this engaging first episode of Veterinary Best Practices, Dr. Charles Hurty shares insights on veterinary medicine, compassion fatigue, and the transformative role of AI technology. Discover practical strategies for supporting veterinary teams, leveraging AI for efficiency, and fostering a healthy work environment.</p><p></p><p><b>Chapters</b></p><ul><li>00:00 Introduction to Veterinary Best Practices</li><li>19:30 Differentiating Burnout and Compassion Fatigue</li><li>33:28 Supporting Compassion Fatigue in Veterinary Medicine</li><li>41:17 Leadership Boundaries and Expectations</li><li>48:36 AI Technology in Veterinary Medicine</li><li>56:07 AI and Compassion Fatigue</li><li>01:05:37 Future of AI in Veterinary Medicine</li><li>01:15:39 Resources for Further Learning</li></ul>no01:04:081How AI Can Reduce Veterinary Burnout, with Dr. Charles Hurtyfull