<![CDATA[KB Unfiltered]]>KB Unfiltered is the raw, honest, behind-the-scenes podcast with Kaylee and Braiden, the husband-and-wife team behind KB Painting & Refinishing and SnapCoat CRM.


This isn’t your polished, corporate business podcast. This is the real side of building a painting company, scaling a team, dealing with employees, customers, sales, chaos, mistakes, wins, losses, marriage, money, and everything nobody talks about when they say they want to “own a business.”


From growing a multi-million-dollar painting company to building SnapCoat, a CRM designed specifically for painting contractors, Kaylee and Braiden break down what it actually takes to survive and succeed in the trades.


No fluff. No fake guru nonsense. Just real conversations about business, leadership, growth, pressure, family, and building something bigger than yourself.


Welcome to KB Unfiltered.

]]>www.snapcoatcrm.comRiverside.fm (https://riverside.com)Sat, 18 Jul 2026 09:21:46 GMTMon, 25 May 2026 22:43:24 GMT60Braiden Smith<p><b>KB Unfiltered</b> is the raw, honest, behind-the-scenes podcast with Kaylee and Braiden, the husband-and-wife team behind KB Painting &amp; Refinishing and SnapCoat CRM.</p><p><br />This isn’t your polished, corporate business podcast. This is the real side of building a painting company, scaling a team, dealing with employees, customers, sales, chaos, mistakes, wins, losses, marriage, money, and everything nobody talks about when they say they want to “own a business.”</p><p><br />From growing a multi-million-dollar painting company to building SnapCoat, a CRM designed specifically for painting contractors, Kaylee and Braiden break down what it actually takes to survive and succeed in the trades.</p><p><br />No fluff. No fake guru nonsense. Just real conversations about business, leadership, growth, pressure, family, and building something bigger than yourself.</p><p><br /><b>Welcome to KB Unfiltered.</b></p>episodicBraiden Smithbraiden@snapcoatcrm.comno<![CDATA[Firing Red Flag Customers & Scaling thru Technology]]>The conversation covers the experience of firing a customer due to red flags, the use of AI to assess client interactions, scaling business operations with technology, utilizing technology for improved customer experience, and AI integration for production rates and business scaling. The conversation covers the journey of scaling a business from $500,000 to $3 million in two years, as well as the importance of SOPs in business operations. The conversation delves into the detailed process of project costing in Snapcoat, highlighting the automation and efficiency it brings to the business. Additionally, the implementation of a performance-based system for project manager pay is discussed, emphasizing accountability and profitability.

Takeaways

  • Identifying and responding to red flags in client interactions
  • The importance of integrating AI and technology in business operations Scaling a business from $500,000 to $3 million in two years
  • Importance of SOPs in business operations Project costing in Snapcoat
  • Performance-based system for project manager pay

Chapters

  • 00:00 Firing a Customer Due to Red Flags
  • 07:00 Scaling Business Operations with Technology
  • 15:05 AI Integration for Production Rates and Business Scaling
  • 32:36 Project Costing in Snapcoat
]]>4916e478-10b4-44db-b6d8-a9b6d401a754Tue, 26 May 2026 04:30:00 GMT<p>The conversation covers the experience of firing a customer due to red flags, the use of AI to assess client interactions, scaling business operations with technology, utilizing technology for improved customer experience, and AI integration for production rates and business scaling. The conversation covers the journey of scaling a business from $500,000 to $3 million in two years, as well as the importance of SOPs in business operations. The conversation delves into the detailed process of project costing in Snapcoat, highlighting the automation and efficiency it brings to the business. Additionally, the implementation of a performance-based system for project manager pay is discussed, emphasizing accountability and profitability.</p><p></p><p>Takeaways</p><ul><li>Identifying and responding to red flags in client interactions</li><li>The importance of integrating AI and technology in business operations Scaling a business from $500,000 to $3 million in two years</li><li>Importance of SOPs in business operations Project costing in Snapcoat</li><li>Performance-based system for project manager pay</li></ul><p></p><p>Chapters</p><ul><li>00:00 Firing a Customer Due to Red Flags</li><li>07:00 Scaling Business Operations with Technology</li><li>15:05 AI Integration for Production Rates and Business Scaling</li><li>32:36 Project Costing in Snapcoat</li></ul>no00:47:3611Firing Red Flag Customers & Scaling thru Technologyfull