<![CDATA[Paul Croker Presents ...]]>18it.ukRiverside.fm (https://riverside.com)Sat, 12 Sep 2026 21:26:18 GMTFri, 04 Sep 2026 14:35:56 GMT60Paul CrokerHello and welcome, I run 3 podcast series which are jam-packed with insights and hidden gems which I think you will love. I also enjoy reading your thoughts, comments and feedback, so do get involved. Like, comment and share with others as well. I live my values of doing IT differently with a cup of tea and some Rock n Roll. - Yes, I also drink coffee and listen to other music too Reach out and connect with me.. Why not comment, like and share what I post as I look to help support as many people and businesses as possible. We even have a Voice link HERE - https://anchor.fm/uepisodicPaul Crokerpaul.croker@18it.ukno<![CDATA[Pitch IT - You Can't Own Your Client's Risk — and Other Truths from Blacksmith InfoSec]]>Grab a cuppa for this one.

Paul sits down with Jared Casner, co-founder of Blacksmith InfoSec, for a PitchIT conversation that quietly pulls the rug out from under a lot of things MSPs tell themselves.

It starts with a line that'll stop plenty of MSPs mid-sentence: you can't own your clients' risk — no matter how much you'd like to say "leave it with me, I've got it."

From there, Jared unpacks why the tools your clients log into need to be built for them, not for you, and how the smartest MSPs are quietly flipping backwards-looking ticket reviews into forward-looking business conversations that make them impossible to replace.

There's also the small matter of how Blacksmith ended up in the channel in the first place — a story where the MSPs were the ones doing the chasing, phoning up practically begging them to come in. What broke to make that happen? You'll want to hear Jared tell it.

We get into the real triggers that push clients toward compliance (and why "compliance" might be the wrong word entirely), what happens when you put a button on a page and let humans loose on it, and how listening — properly listening — reshaped their whole product roadmap.

And then, as ever, we ask for a track for the Spotify playlist.

Let's just say Jared's pick comes with a backstory involving a very unexpected support slot, a homemade remix that refuses to die, and a school drop-off conversation that had two mums talking. We're not spoiling it here. You'll have to press play — and yes, there's video evidence online if you know where to look.

If you're weighing up GRC or risk tooling for your stack, or you just want to hear how a couple of self-confessed non-salespeople built something the channel actually chased, this is one to put your feet up for.

🎧 The MSP Vendor Blender — PitchIT series.

]]>5e569750-dd2f-462f-8620-2119d73d9d9fTue, 08 Sep 2026 07:45:00 GMT<p>Grab a cuppa for this one. </p><p></p><p>Paul sits down with Jared Casner, co-founder of Blacksmith InfoSec, for a PitchIT conversation that quietly pulls the rug out from under a lot of things MSPs tell themselves.</p><p></p><p>It starts with a line that'll stop plenty of MSPs mid-sentence: you <i>can't</i> own your clients' risk — no matter how much you'd like to say "leave it with me, I've got it." </p><p></p><p>From there, Jared unpacks why the tools your clients log into need to be built for <i>them</i>, not for you, and how the smartest MSPs are quietly flipping backwards-looking ticket reviews into forward-looking business conversations that make them impossible to replace.</p><p></p><p>There's also the small matter of how Blacksmith ended up in the channel in the first place — a story where the MSPs were the ones doing the chasing, phoning up practically begging them to come in. What broke to make that happen? You'll want to hear Jared tell it.</p><p></p><p>We get into the real triggers that push clients toward compliance (and why "compliance" might be the wrong word entirely), what happens when you put a button on a page and let humans loose on it, and how listening — properly listening — reshaped their whole product roadmap.</p><p></p><p>And then, as ever, we ask for a track for the Spotify playlist. </p><p></p><p>Let's just say Jared's pick comes with a backstory involving a very unexpected support slot, a homemade remix that refuses to die, and a school drop-off conversation that had two mums talking. We're not spoiling it here. You'll have to press play — and yes, there's video evidence online if you know where to look.</p><p></p><p>If you're weighing up GRC or risk tooling for your stack, or you just want to hear how a couple of self-confessed non-salespeople built something the channel actually chased, this is one to put your feet up for.</p><p></p><p>🎧 <i>The MSP Vendor Blender — PitchIT series.</i></p>no00:24:34Pitch IT - You Can't Own Your Client's Risk — and Other Truths from Blacksmith InfoSecfull<![CDATA[Pitch IT : Whose made the cut?!]]>Eight years. Nineteen vendors. Sixteen brutal weeks of workshops, back-to-back pitches, and relentless due diligence.

And in this Vendor Blender PitchIT special, it all comes down to three names. I sat down with Sean Lardo to pull back the curtain on ConnectWise's "Shark Tank" for MSP startups — where applications jumped 20% this year, AI flooded the field, and only the vendors who could actually explain what they do survived the cut.

Sean doesn't sugar-coat it: this isn't a charity case, it's a fight to the finish, and the hard truth running through the whole episode is that the best product doesn't win — the best pitch does.

We get into the mentorship, the meltdowns, the "most improved" comeback stories, and what it really takes to stand on that stage in Orlando with over $150,000 in cash and prizes on the line.

So who made it?

That's the part you'll have to hear for yourself.

Three finalists, three completely different journeys — a comeback story that came back swinging, a captivating returner with something to prove, and a genuine full-circle tale years in the making.

Sean reveals them one by one, live, and the stories behind each name are half the magic.

If you want to know who's heading to IT Nation Connect Global on November 4th, why Sean's calling this the most motivated group yet, and how you could get your own shot at the 2027 cohort — hit play.

Trust me, you'll want to be in the room when these three go head-to-head.

]]>51e49636-9c6d-41a7-8a23-f6151ba5098cTue, 08 Sep 2026 18:00:00 GMT<p>Eight years. Nineteen vendors. Sixteen brutal weeks of workshops, back-to-back pitches, and relentless due diligence.</p><p></p><p>And in this Vendor Blender PitchIT special, it all comes down to three names. I sat down with Sean Lardo to pull back the curtain on ConnectWise's "Shark Tank" for MSP startups — where applications jumped 20% this year, AI flooded the field, and only the vendors who could actually explain what they do survived the cut.</p><p></p><p>Sean doesn't sugar-coat it: this isn't a charity case, it's a fight to the finish, and the hard truth running through the whole episode is that the best product doesn't win — the best <i>pitch</i> does.</p><p></p><p>We get into the mentorship, the meltdowns, the "most improved" comeback stories, and what it really takes to stand on that stage in Orlando with over $150,000 in cash and prizes on the line.</p><p></p><p>So who made it?</p><p></p><p>That's the part you'll have to hear for yourself.</p><p></p><p>Three finalists, three completely different journeys — a comeback story that came back swinging, a captivating returner with something to prove, and a genuine full-circle tale years in the making.</p><p></p><p>Sean reveals them one by one, live, and the stories behind each name are half the magic.</p><p></p><p>If you want to know who's heading to IT Nation Connect Global on November 4th, why Sean's calling this the most motivated group yet, and how you could get your own shot at the 2027 cohort — hit play.</p><p></p><p>Trust me, you'll want to be in the room when these three go head-to-head.</p>no00:26:59Pitch IT : Whose made the cut?!full<![CDATA[How Do You Tell a Hacker From an Employee Watching F1 on a VPN?]]>A hacker logs in from abroad. So does your employee, sneaking a VPN to watch Formula One for free. How on earth do you tell them apart?

That's the deceptively simple question at the heart of this episode of The Vendor Blender, where Paul sits down with Romain Basset — co-founder of Belfor.io, PitchIT 2026 cohort member, and a man who cheerfully describes launching his own cybersecurity startup as a "midlife crisis."

After more than a decade on the vendor side, Romain decided to play the game on hard mode and build something different: an identity security platform for MSPs that does something clever with the data you're already sitting on. Instead of treating security awareness training as a box-tick, Belfor turns it into behavioural intelligence — using what you know about who fell for which phishing test to sort real account takeovers from the everyday noise. It's a fresh answer to nasty problems like MFA fatigue attacks, and Romain explains it all in refreshingly plain English.

But this one's a proper blend. You'll hear why Romain thinks most people don't need to be Formula One drivers of cybersecurity — they just need to drive safely. Why he's giving away free awareness content to schools, journalists and worried sons who don't want their mums getting scammed.

And, of course, which track he's adding to the Vendor Blender Spotify playlist (a French band with an international soul).

Grab a cuppa. This is cybersecurity made simple — with a bit of rock 'n' roll on the side.

]]>bafe6438-75aa-417f-9298-f49b0dfc5b2eMon, 07 Sep 2026 18:38:46 GMT<p><b>A hacker logs in from abroad. So does your employee, sneaking a VPN to watch Formula One for free. How on earth do you tell them apart?</b></p><p></p><p>That's the deceptively simple question at the heart of this episode of The Vendor Blender, where Paul sits down with Romain Basset — co-founder of <a rel="noopener noreferrer nofollow" href="http://Belfor.io" target="_blank">Belfor.io</a>, PitchIT 2026 cohort member, and a man who cheerfully describes launching his own cybersecurity startup as a "midlife crisis."</p><p></p><p>After more than a decade on the vendor side, Romain decided to play the game on hard mode and build something different: an identity security platform for MSPs that does something clever with the data you're already sitting on. Instead of treating security awareness training as a box-tick, Belfor turns it into <i>behavioural intelligence</i> — using what you know about who fell for which phishing test to sort real account takeovers from the everyday noise. It's a fresh answer to nasty problems like MFA fatigue attacks, and Romain explains it all in refreshingly plain English.</p><p></p><p>But this one's a proper blend. You'll hear why Romain thinks most people don't need to be Formula One drivers of cybersecurity — they just need to drive safely. Why he's giving away free awareness content to schools, journalists and worried sons who don't want their mums getting scammed. </p><p></p><p>And, of course, which track he's adding to the Vendor Blender Spotify playlist (a French band with an international soul).</p><p></p><p>Grab a cuppa. This is cybersecurity made simple — with a bit of rock 'n' roll on the side.</p>no00:19:04How Do You Tell a Hacker From an Employee Watching F1 on a VPN?full<![CDATA[IT Nation Leaders Lounge - ITN 2025 with Peter Kujawa]]>It's not every day you get to talk with the EVP of a multinational organisation and get the chance to ask them questions that differ from the normal ones asked.


Paul Croker was fortunate to get some time with Peter Kujawa of IT Nation and Connectwise.


We talked on the following topics


  • Event Overview of IT Nation
  • Peter’s Role at IT Nation & ConnectWise
  • Community Events and MSPs
  • Collaboration and Knowledge Sharing
  • Senior Leadership’s Involvement
  • Company Culture
  • Event Changes and Future Plans for IT Nation
  • Personal Touch – Music Recommendation


You definitely want to hear what Peter had to say with Paul and listen out for his music track he added to the Spotify Playlist that accompanies the Business Insight Podcast series.

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/IT-Nation-Leaders-Lounge---ITN-2025-with-Peter-Kujawa-e30ek4u900848be-0a6a-4be7-b116-73bab0c3bb82Thu, 20 Mar 2025 17:40:08 GMT<p>It's not every day you get to talk with the EVP of a multinational organisation and get the chance to ask them questions that differ from the normal ones asked.</p><p><br /></p><p>Paul Croker was fortunate to get some time with Peter Kujawa of IT Nation and Connectwise.</p><p><br /></p><p>We talked on the following topics</p><p><br /></p><ul><li>Event Overview of IT Nation</li><li>Peter’s Role at IT Nation &amp; ConnectWise</li><li>Community Events and MSPs</li><li>Collaboration and Knowledge Sharing</li><li>Senior Leadership’s Involvement</li><li>Company Culture</li><li>Event Changes and Future Plans for IT Nation</li><li>Personal Touch – Music Recommendation</li></ul><p><br /></p><p>You definitely want to hear what Peter had to say with Paul and listen out for his music track he added to the Spotify Playlist that accompanies the Business Insight Podcast series.</p> no00:10:29IT Nation Leaders Lounge - ITN 2025 with Peter Kujawafull<![CDATA[PitchIT: The Robot That Runs Your Cloud with Shaun Webber]]>"I got to live that pain."

Shaun Webber spent 25 years in MSPs.

Built a cloud managed service business. Exited it.

Then went and built the thing he'd spent two decades wishing existed.

New Pitch IT episode on The Vendor Blender ☕🎸

Here's what stuck with me:

The playbook. Right now, running critical cloud infrastructure means very expensive, very experienced humans — cloud ops, DevOps, architects — armed with their own tools and their own scripts. Some of it proactive. Most of it reactive. Sound familiar?

Bottom-up, not top-down. Shaun's clear this isn't application performance monitoring. It's not watching the app and working backwards. It's asking whether you're consuming the infrastructure properly in the first place.

The autonomy ladder. Today: here's what happened, here's why, here's the playbook.

Next: here are the actions. Eventually: it just does it — if you decide you trust it. That last bit's the interesting one, isn't it?


And the honest one. He's not selling AI as magic. He's selling it as margin. Because the question every MSP owner should be asking is what clients will still pay for in three years' time.

He also splits MSPs into three types — traditional, native, and sprinter. Have a listen and work out which one you are. 👀

Me: tea. Shaun: coffee, and refreshingly honest about the machine it comes out of.

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/PitchIT-The-Robot-That-Runs-Your-Cloud-with-Shaun-Webber-e3mlnb2db163814-1d45-412f-9530-b0c5dcf110a2Tue, 28 Jul 2026 17:58:21 GMT<p>"I got to live that pain." </p><p>Shaun Webber spent 25 years in MSPs. </p><p>Built a cloud managed service business. Exited it. </p><p>Then went and built the thing he'd spent two decades wishing existed. </p><p>New Pitch IT episode on The Vendor Blender ☕🎸</p><p>Here's what stuck with me:</p><p><strong>The playbook.</strong> Right now, running critical cloud infrastructure means very expensive, very experienced humans — cloud ops, DevOps, architects — armed with their own tools and their own scripts. Some of it proactive. Most of it reactive. Sound familiar?</p><p><strong>Bottom-up, not top-down.</strong> Shaun's clear this isn't application performance monitoring. It's not watching the app and working backwards. It's asking whether you're <em>consuming</em> the infrastructure properly in the first place.</p><p><strong>The autonomy ladder.</strong> Today: here's what happened, here's why, here's the playbook. </p><p>Next: here are the actions. Eventually: it just does it — <em>if you decide you trust it.</em> That last bit's the interesting one, isn't it?</p><p><br /></p><p><strong>And the honest one.</strong> He's not selling AI as magic. He's selling it as margin. Because the question every MSP owner should be asking is what clients will still pay for in three years' time.</p><p>He also splits MSPs into three types — traditional, native, and sprinter. Have a listen and work out which one you are. 👀</p><p>Me: tea. Shaun: coffee, and refreshingly honest about the machine it comes out of.</p> no00:17:39PitchIT: The Robot That Runs Your Cloud with Shaun Webberfull<![CDATA[Business Insights Podcast with Dan Scott of Connectwise IT Nation - “A Change (Would Do You Good)"]]>In this episode of the Business Leaders Podcast, we talk with Dan Scott from Connectwise IT Nation.


Overview of this series

The Business Insights podcast is here to give you information on topical points to help shape business decisions. We talk with key leaders in various roles and sectors. As we pick their brains on what is happening inside their worlds, the conversations they are having.

This tends to be a non-technical discussion - however, this episode is slightly different. Have a listen, and I'm sure you will pick up some useful business insights from Dan.


Here are some details about the man that is Dan Scott.

  • IT Nation Community director at Connectwise, allowing Dan to lead the peer groups, user groups and assisting with the conferences
  • Find out what Dan has gotten up to over the years, from being the in-house tech guy for a business, then joined an MSP landscape.
  • Working for 2 different MSPs for over 13 years. This places Dan in a cool place of "understanding" the MSP challenges.

 

Listen and pick up some key information.

 

> Tea, We talk about keeping cups of tea simple.

> We touch on the following technical points.

  • Exchange Servers 5.5 -> 2003, 2007
  • Size limits on SBS (Small Business Server),
  • Open SMTP Relays!
  • ChatGPT
  • Why we feel the community is important

> What out what challenges Dan is hearing from the people he is talking with

> MSPs no longer just provide IT, they are providing business solutions,

> IT Nation share ideas and thoughts, Dan is also a member of CompTIA and other communities as well.

> Why reinvent the wheel each time?

> Supporting each other, challenging each other, and being inclusive. Developing each other professionally and personally.

> We also find out what music track Dan adds to our Spotify playlist

 

We also touch on the following in our chat.

> Here are some of the great communities that get a mention - The Tech Tribe, CompTIA, IT Nation.

> Nigel Moore mentioned as the founder of awesome The Tech Tribe community

> Bob Berg gets a mention as well as the author of "Go-Giver" book

> What is the right mindset for these community groups?

> Inbay help support the MSP in resolving challenges with a wide range of cool services to the MSP, these include

  • NOC,
  • Dedicated Techs,
  • RMM audits,
  • Website reviews,
  • Project services,
  • Deep Dive assessment
  • good old service desk.

Dan talks a lot of sense around a number of deep topics and we get an insight into them.


Got a question? Reach out and ask us, we are here to help.

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Business-Insights-Podcast-with-Dan-Scott-of-Connectwise-IT-Nation----A-Change-Would-Do-You-Good-e25ido96996650e-161a-4d17-9bdf-82980bed6f3bSun, 11 Jun 2023 08:51:49 GMT<p>In this episode of the Business Leaders Podcast, we talk with Dan Scott from Connectwise IT Nation.</p><p><br /></p><p><b>Overview of this series</b></p><p>The Business Insights podcast is here to give you information on topical points to help shape business decisions. We talk with key leaders in various roles and sectors. As we pick their brains on what is happening inside their worlds, the conversations they are having.</p><p>This tends to be a non-technical discussion - however, this episode is slightly different. Have a listen, and I'm sure you will pick up some useful business insights from Dan.</p><p><br /></p><p>Here are some details about the man that is Dan Scott.</p><ul><li>IT Nation Community director at Connectwise, allowing Dan to lead the peer groups, user groups and assisting with the conferences</li></ul><ul><li>Find out what Dan has gotten up to over the years, from being the in-house tech guy for a business, then joined an MSP landscape.</li></ul><ul><li>Working for 2 different MSPs for over 13 years. This places Dan in a cool place of "understanding" the MSP challenges.</li></ul><p> </p><p>Listen and pick up some key information.</p><p> </p><p>&gt; Tea, We talk about keeping cups of tea simple.</p><p>&gt; We touch on the following technical points.</p><ul><li>Exchange Servers 5.5 -&gt; 2003, 2007</li><li>Size limits on SBS (Small Business Server),</li><li>Open SMTP Relays!</li><li>ChatGPT</li><li>Why we feel the community is important</li></ul><p>&gt; What out what challenges Dan is hearing from the people he is talking with</p><p>&gt; MSPs no longer just provide IT, they are providing business solutions,</p><p>&gt; IT Nation share ideas and thoughts, Dan is also a member of CompTIA and other communities as well.</p><p>&gt; Why reinvent the wheel each time?</p><p>&gt; Supporting each other, challenging each other, and being inclusive. Developing each other professionally and personally.</p><p>&gt; We also find out what music track Dan adds to our Spotify playlist</p><p> </p><p><b>We also touch on the following in our chat.</b></p><p>&gt; Here are some of the great communities that get a mention - The Tech Tribe, CompTIA, IT Nation.</p><p>&gt; Nigel Moore mentioned as the founder of awesome The Tech Tribe community</p><p>&gt; Bob Berg gets a mention as well as the author of "Go-Giver" book</p><p>&gt; What is the right mindset for these community groups?</p><p>&gt; Inbay help support the MSP in resolving challenges with a wide range of cool services to the MSP, these include</p><ul><li>NOC,</li><li>Dedicated Techs,</li><li>RMM audits,</li><li>Website reviews,</li><li>Project services,</li><li>Deep Dive assessment</li><li>good old service desk.</li></ul><p>Dan talks a lot of sense around a number of deep topics and we get an insight into them.</p><p><br /></p><p><b>Got a question?</b> Reach out and ask us, we are here to help.</p><p></p>no00:31:46Business Insights Podcast with Dan Scott of Connectwise IT Nation - “A Change (Would Do You Good)"full<![CDATA[Business Insights Podcast with Jake Moore of ESET - Cyber Security, but not as you've heard it]]>In this edition, we listen to the one and only Jake Moore on his very different approach to talking about Cyber Security.


You may have seen or heard Jake Moore on TV. He has appeared on BBC, ITV, and Sky and has been in the papers with the Independent and The Telegraph where he has spoken and given his thoughts on several topics in the cyber field.

Jake has worked for the Dorset police force for 14 years, investigating computer crime in the digital forensics unit and Cyber Crime Team.

Jake has a catalogue of stories including murder investigations going wrong, the perils of breaking encryption, hilarious social engineering and even gaining entry to company networks ethically and easily. Penetration testing with the police was a fantastic way of getting the message across to businesses who simply had their heads firmly in the sand and I am happy to share many of these in public talks or webinars.


We talked about some of the following points

  • A very different approach to IT cyber security. How to hire a Hitman on the dark web.
  • Game changer sessions that engage people.
  • Allow them to take away 1 thing to be more secure.
  • Tell a story. Jake wanted to create his own stories, through his own escapades hacking businesses with their permission of course!
  • He tells people when things go wrong as well.
  • All too often people don’t understand the impact until they have experienced a cyber incident.
  • Jake is able to give his listeners this experience without the real-life pain and challenges and stress that comes from a cyber incident.
  • Enjoyable cyber sessions – who would have thought that is even possible?
  • Find out what the “Pass the Wife test” is!
  • Creating a world where people are thinking about their actions and what they are doing in the digital and online world
  • Government protection - > Online Safety Bill New set of laws to make the UK a safer place to go on the internet.
  • Parents don’t understand the loss of data, and the types of data that are being picked up and tracked by these digital companies. How can we manage this?
  • ChatGPT - We can't get away from the AI debate at the moment

Big thank you to our sponsor - Inbay https://www.inbay.co.uk/

Provide a wide range of cool services to the MSP, these include


  • NOC,
  • Dedicated Techs,
  • RMM audits,
  • Project services,
  • Deep Dive assessment
  • And good old service desk.

So if you want to know more or talk with the great folks at Inbay please take a look at the website and they will be able to help you.

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Business-Insights-Podcast-with-Jake-Moore-of-ESET---Cyber-Security--but-not-as-youve-heard-it-e26osea9122fa54-efeb-4a59-a912-542750e77342Mon, 10 Jul 2023 08:30:05 GMT<p>In this edition, we listen to the one and only Jake Moore on his very different approach to talking about Cyber Security.</p> <p><br /></p> <p>You may have seen or heard Jake Moore on TV. He has appeared on BBC, ITV, and Sky and has been in the papers with the Independent and The Telegraph where he has spoken and given his thoughts on several topics in the cyber field.</p> <p>Jake has worked for the Dorset police force for 14 years, investigating computer crime in the digital forensics unit and Cyber Crime Team.</p> <p>Jake has a catalogue of stories including murder investigations going wrong, the perils of breaking encryption, hilarious social engineering and even gaining entry to company networks ethically and easily. Penetration testing with the police was a fantastic way of getting the message across to businesses who simply had their heads firmly in the sand and I am happy to share many of these in public talks or webinars.</p> <p><br /></p> <p>We talked about some of the following points</p> <ul> <li>A very different approach to IT cyber security. How to hire a Hitman on the dark web.</li> </ul> <ul> <li>Game changer sessions that engage people. </li> </ul> <ul> <li>Allow them to take away 1 thing to be more secure.</li> </ul> <ul> <li>Tell a story. Jake wanted to create his own stories, through his own escapades hacking businesses with their permission of course!</li> </ul> <ul> <li>He tells people when things go wrong as well.</li> </ul> <ul> <li>All too often people don’t understand the impact until they have experienced a cyber incident. </li> <li>Jake is able to give his listeners this experience without the real-life pain and challenges and stress that comes from a cyber incident.</li> </ul> <ul> <li>Enjoyable cyber sessions – who would have thought that is even possible?</li> </ul> <ul> <li>Find out what the “Pass the Wife test” is!</li> </ul> <ul> <li>Creating a world where people are thinking about their actions and what they are doing in the digital and online world</li> </ul> <ul> <li>Government protection - &gt; Online Safety Bill New set of laws to make the UK a safer place to go on the internet. </li> </ul> <ul> <li>Parents don’t understand the loss of data, and the types of data that are being picked up and tracked by these digital companies. How can we manage this?</li> </ul> <ul> <li>ChatGPT - We can't get away from the AI debate at the moment</li> </ul> <p> Big thank you to our sponsor - <a href="https://www.inbay.co.uk/" rel="noopener noreferrer nofollow" target="_blank">Inbay https://www.inbay.co.uk/</a></p> <p>Provide a wide range of cool services to the MSP, these include</p> <p><br /></p> <ul> <li>NOC, </li> <li>Dedicated Techs, </li> <li>RMM audits,</li> <li>Project services, </li> <li>Deep Dive assessment</li> <li>And good old service desk. </li> </ul> <p>So if you want to know more or talk with the great folks at Inbay please take a look at the website and they will be able to help you.</p> no00:28:30Business Insights Podcast with Jake Moore of ESET - Cyber Security, but not as you've heard itfull<![CDATA[18iT Popup Podcast - CompTIA UK&I Community Meet-up 5th March 2024]]>Be part of the story, join us for our first meet-up of 2024

Join the CompTIA Community at the Lowry Hotel in Manchester for a full day of content and educational sessions designed to help you grow and improve your business. MSPs can book sessions in our Genius Café to get tailored 1:1 business advice from several leading industry experts, and everyone is invited to network over drinks and dinner in the evening.

Meeting Date & Time:
Tuesday, 5 March 2024
9.30am – 5pm   Meeting
12:15pm -1:45pm   Lunch
12:45pm-1:45pm   Genius Cafe
5.30pm – 9pm   Networking drinks and dinner Location:
The Lowry Hotel
50 Dearmans Place
Chapel Wharf
Salford, Manchester
M3 5LH

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/18iT-Popup-Podcast---CompTIA-UKI-Community-Meet-up-5th-March-2024-e2g9flvf2b9b906-30e4-4039-98ab-1fc60c0d49c5Mon, 26 Feb 2024 08:59:48 GMT<p><strong>Be part of the story, join us for our first meet-up of 2024</strong></p> <p> Join the CompTIA Community at the Lowry Hotel in Manchester for a full day of content and educational sessions designed to help you grow and improve your business. MSPs can book sessions in our Genius Café to get tailored 1:1 business advice from several leading industry experts, and everyone is invited to network over drinks and dinner in the evening.<br /></p> <p><strong>Meeting Date &amp; Time:</strong><br />Tuesday, 5 March 2024<br />9.30am – 5pm   Meeting<br />12:15pm -1:45pm   Lunch<br />12:45pm-1:45pm   Genius Cafe<br />5.30pm – 9pm   Networking drinks and dinner <strong>Location:</strong><br /><a href="https://www.thelowryhotel.com/" rel="noopener noreferrer nofollow">The Lowry Hotel</a><br />50 Dearmans Place<br />Chapel Wharf<br />Salford, Manchester<br />M3 5LH</p> no00:16:4318iT Popup Podcast - CompTIA UK&I Community Meet-up 5th March 2024full<![CDATA[Business Insights Podcast with Chris Burn of CSRB talking about GDPR]]>Do you know enough about GDPR for your business?

In this episode of the Business Insights Podcast, I have an open and relaxed chat with business owner Chris Burn about the elephant in the room topic of GDPR.


Chris shares some insights to get us thinking about this often dry topic which is often misunderstood or grazed over altogether.


So grab a cup of tea or coffee, sit back and listen to this 20-minute session which will, I'm sure spark some questions from you the listener.


Find out what music track Chris added to our #Spotify Playlist as well

18iT Presents - Business Insights Podcast Playlist






]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Business-Insights-Podcast-with-Chris-Burn-of-CSRB-talking-about-GDPR-e2d2k9i9e42aea4-5d2e-4911-9985-4d2e2bd91c5fSun, 10 Dec 2023 17:29:30 GMT<p>Do you know enough about GDPR for your business?</p> <p>In this episode of the Business Insights Podcast, I have an open and relaxed chat with business owner Chris Burn about the elephant in the room topic of GDPR.</p> <p><br /></p> <p>Chris shares some insights to get us thinking about this often dry topic which is often misunderstood or grazed over altogether.</p> <p><br /></p> <p>So grab a cup of tea or coffee, sit back and listen to this 20-minute session which will, I'm sure spark some questions from you the listener.</p> <p><br /></p> <p>Find out what music track Chris added to our #Spotify Playlist as well</p> <p><a href="https://open.spotify.com/playlist/6KqF0P83bP3suSwU68izPT?si=fd1a858a268a455c" rel="noopener noreferrer nofollow">18iT Presents - Business Insights Podcast Playlist</a></p> <p> </p> <p><br /></p> <p><br /></p> <p><br /></p> <p><br /></p> <p><br /></p> no00:27:00Business Insights Podcast with Chris Burn of CSRB talking about GDPRfull<![CDATA[Dire Straits Entra ID with Paul Croker & Dan Boddington]]>In this episode of the Vendor Blender podcast, Paul Croker speaks with Dan Boddington from RedStor about the importance of backing up Entra ID, Microsoft's cloud version of Active Directory. They discuss the emerging risks associated with cloud infrastructure, the complexities of setting up and restoring backups, and real-world use cases that highlight the necessity of this backup solution. The conversation emphasizes the critical role of Entra ID in organizational security and the need for Managed Service Providers (MSPs) to consider this backup as part of their offerings.

  • "What is Entra ID Backup and why do we need it?"
  • "It's a new emerging risk in a business."
  • "It's a hidden piece of infrastructure."

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Dire-Straits-Entra-ID-with-Paul-Croker--Dan-Boddington-e2vcd007f0d0c8a-2ab8-4d2c-8499-2901170913ebTue, 25 Feb 2025 19:25:48 GMT<p>In this episode of the Vendor Blender podcast, Paul Croker speaks with Dan Boddington from RedStor about the importance of backing up Entra ID, Microsoft's cloud version of Active Directory. They discuss the emerging risks associated with cloud infrastructure, the complexities of setting up and restoring backups, and real-world use cases that highlight the necessity of this backup solution. The conversation emphasizes the critical role of Entra ID in organizational security and the need for Managed Service Providers (MSPs) to consider this backup as part of their offerings.</p><ul> <li>"What is Entra ID Backup and why do we need it?"</li> <li>"It's a new emerging risk in a business."</li> <li>"It's a hidden piece of infrastructure."</li></ul><p></p> no00:36:12Dire Straits Entra ID with Paul Croker & Dan Boddingtonfull<![CDATA[Shootin the Breeze with MSPs - Ian Groves]]>In this new podcast series I talk with Ian Groves of Start Tech.


We talk about what is happening in Ian's MSP and find out a bit more about him and how he has set up his MSP, moving over the years to where they are now today.


Maybe there are some soundbites that you can take into your MSP business. Get involved and be part of the story and community.

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Shootin-the-Breeze-with-MSPs---Ian-Groves-e2l1qvi482733d7-44c9-4036-b940-2bd7bd587989Tue, 18 Jun 2024 22:45:50 GMT<p>In this new podcast series I talk with Ian Groves of Start Tech.</p> <p><br /></p> <p>We talk about what is happening in Ian's MSP and find out a bit more about him and how he has set up his MSP, moving over the years to where they are now today.</p> <p><br /></p> <p>Maybe there are some soundbites that you can take into your MSP business. Get involved and be part of the story and community.</p> no00:38:2331Shootin the Breeze with MSPs - Ian Grovesfull<![CDATA[The Vendor Blender Podcast with Anne Hall of IT Agree Better contracts and IT Commercials ]]>👩‍⚖️📜 Ready for Legal Insights Like Never Before? Tune In! 📜👨‍⚖️

🌟 Imagine having someone who's not just a legal expert but a guide through the labyrinth of commercial agreements. Someone who knows the legal world inside out and is always there for you! 🌟

💼 Are you wondering how to navigate the intricate landscape of managing risks in commercial agreements? Look no further! 🤝

🌐 Meet Anne, your go-to expert! She's not your typical lawyer or business law person. Anne is your secret weapon, equipped with the wisdom of IT laws and the art of crafting agreements that make sense. 💡💻

💼 Whether it's supplier agreements, no matter the size of the order, Anne is your go-to for creating meaningful documents.

💡 What's even more exciting is that Anne is redefining the game. She's taking IT agreements to a whole new level, almost like providing legal agreements as a service, with a healthy dose of support to ensure your peace of mind. 🌐🚀

🚀 Specific service agreements are the name of the game. They're your key to reducing risks and ensuring your business stays on the right track. 📈

🔍 But here's a tip from Anne: Always watch the small print in agreements. It's the details that can make or break your deals! 👀

🤔 Speaking of details, there's an intriguing question from none other than John Fisher. What is it, you ask? Tune in to our discussion to uncover John's brilliant question and Anne's illuminating answer. You won't want to miss it! 🧐🤓

📋 And of course, we'll dive into the nitty-gritty of structuring agreements. Do we name products or keep them generic? Anne's insights will have you rethinking your approach to agreements! 🤯📝

Join us for a legal adventure like never before, where Anne takes you on a journey through the world of contracts, legal strategy, and risk management. Your business deserves the best, and Anne's here to deliver just that! 🌐📊

Tune in, stay informed, and let's make legal discussions exciting! 🌟💼 #LegalMastery #BusinessInsights #Paulknows #18itknows #AnneKnowsBest

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/The-Vendor-Blender-Podcast-with-Anne-Hall-of-IT-Agree--Better-contracts-and-IT-Commercials-e29fste14e7d805-a6ef-4408-ab10-a0d971a83260Mon, 18 Sep 2023 21:47:56 GMT<p>👩‍⚖️📜 Ready for Legal Insights Like Never Before? Tune In! 📜👨‍⚖️</p><p>🌟 Imagine having someone who's not just a legal expert but a guide through the labyrinth of commercial agreements. Someone who knows the legal world inside out and is always there for you! 🌟</p><p>💼 Are you wondering how to navigate the intricate landscape of managing risks in commercial agreements? Look no further! 🤝</p><p>🌐 Meet Anne, your go-to expert! She's not your typical lawyer or business law person. Anne is your secret weapon, equipped with the wisdom of IT laws and the art of crafting agreements that make sense. 💡💻</p><p>💼 Whether it's supplier agreements, no matter the size of the order, Anne is your go-to for creating meaningful documents.</p><p>💡 What's even more exciting is that Anne is redefining the game. She's taking IT agreements to a whole new level, almost like providing legal agreements as a service, with a healthy dose of support to ensure your peace of mind. 🌐🚀</p><p>🚀 Specific service agreements are the name of the game. They're your key to reducing risks and ensuring your business stays on the right track. 📈</p><p>🔍 But here's a tip from Anne: Always watch the small print in agreements. It's the details that can make or break your deals! 👀</p><p>🤔 Speaking of details, there's an intriguing question from none other than John Fisher. What is it, you ask? Tune in to our discussion to uncover John's brilliant question and Anne's illuminating answer. You won't want to miss it! 🧐🤓</p><p>📋 And of course, we'll dive into the nitty-gritty of structuring agreements. Do we name products or keep them generic? Anne's insights will have you rethinking your approach to agreements! 🤯📝</p><p>Join us for a legal adventure like never before, where Anne takes you on a journey through the world of contracts, legal strategy, and risk management. Your business deserves the best, and Anne's here to deliver just that! 🌐📊</p><p>Tune in, stay informed, and let's make legal discussions exciting! 🌟💼 #LegalMastery #BusinessInsights #Paulknows #18itknows #AnneKnowsBest</p><p></p>no00:24:14The Vendor Blender Podcast with Anne Hall of IT Agree Better contracts and IT Commercials full<![CDATA[Guardians of the Data Galaxy]]>🚀 New episode alert! 🚀


In the latest Vendor Blender podcast, CEO James Griffin sits down with Paul Croker to dive into how Redstor's leading solutions empower IT Service Providers to tackle modern challenges.

Our journey at Redstor has taken us from a storage consultancy to becoming a leading MSP and then vendor - it's been quite a ride!

James discusses how Redstor's software solves data recovery challenges and provides comprehensive AI-powered malware scanning and policy-driven disaster recovery.

He gives insights on handling objections, community involvement, and our strong ESG initiatives.

Tune in now to find out which track James adds to Vendor Blender's Spotify music wall of fame! 🎧 

#Podcast #disasterrecovery #MSP #cyberresilience #SaaS #18itknows #paulknows

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Guardians-of-the-Data-Galaxy-e2of3alae196170-ae21-472b-8564-849a946e25f4Mon, 16 Sep 2024 10:32:18 GMT<p>🚀 New episode alert! 🚀</p> <p><br /></p> <p>In the latest Vendor Blender podcast, CEO James Griffin sits down with Paul Croker to dive into how Redstor's leading solutions empower IT Service Providers to tackle modern challenges. </p> <p>Our journey at Redstor has taken us from a storage consultancy to becoming a leading MSP and then vendor - it's been quite a ride!</p> <p>James discusses how Redstor's software solves data recovery challenges and provides comprehensive AI-powered malware scanning and policy-driven disaster recovery. </p> <p>He gives insights on handling objections, community involvement, and our strong ESG initiatives.</p> <p>Tune in now to find out which track James adds to Vendor Blender's Spotify music wall of fame! 🎧 </p> <p>#Podcast #disasterrecovery #MSP #cyberresilience #SaaS #18itknows #paulknows</p> no00:29:53112Guardians of the Data Galaxyfull<![CDATA[The Vendor Blender Podcast with Kelvin Wetherill of SupportWave]]>Wouldn't it be cool to "flex" up our IT team at the drop of a hat and get hold of technical people when we need them?

That wish has been answered by Kelvin and the team over at Supportwave. They have a different approach to helping the modern-day MSP meet the ever-changing demands of clients.


Kelvin joins Paul on this episode and talks about how Supportwave has been set up by Techs for the techs.

Kelvin told us how one client needed 2 tech people in London for 9 am the following day and their solution allowed the MSP to meet this challenge head-on. - Bingo!


Even allowing your own IT tech to earn you money when it's quiet in your MSP.

Keep your techs in your MSP but have them working on exciting new projects - Staff retention sorted!

This is just to start, listen to see which track Kelvin adds to our Spotify playlist - > Click here


Any questions please do reach out to us and we can put you in contact with Kelvin.



]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/The-Vendor-Blender-Podcast-with-Kelvin-Wetherill-of-SupportWave-e2blgk0215a83b0-411f-4ce4-bf46-7b00a6ebfb43Wed, 08 Nov 2023 15:51:04 GMT<p><strong>Wouldn't it be cool to "flex" up our IT team at the drop of a hat and get hold of technical people when we need them?</strong></p> <p>That wish has been answered by Kelvin and the team over at Supportwave. They have a different approach to helping the modern-day MSP meet the ever-changing demands of clients.</p> <p><br /></p> <p>Kelvin joins Paul on this episode and talks about how Supportwave has been set up by Techs for the techs. </p> <p>Kelvin told us how one client needed 2 tech people in London for 9 am the following day and their solution allowed the MSP to meet this challenge head-on. - Bingo!</p> <p><br /></p> <p>Even allowing your own IT tech to earn you money when it's quiet in your MSP. </p> <p>Keep your techs in your MSP but have them working on exciting new projects - Staff retention sorted!</p> <p>This is just to start, listen to see which track Kelvin adds to our Spotify playlist <a href="https://open.spotify.com/playlist/5k1ThuDxHoz4UxEXFo8HeO?si=1e5f9555cc6240d1" rel="noopener noreferrer nofollow" target="_blank">- &gt; Click here</a></p> <p><br /></p> <p>Any questions please do reach out to us and we can put you in contact with Kelvin.</p> <p><br /></p> <p><br /></p> no00:24:14The Vendor Blender Podcast with Kelvin Wetherill of SupportWavefull<![CDATA[The Vendor Blender Podcast with Paul Fuge of Pia]]>Today we release our latest episode of the Vendor Blender Podcast.

Our guest for this was Paul Fuge of Pia

We have recorded this for MSPs and those working in the Tech sector to help you understand what Pia is and how it works, wetting your tastebuds by explaining how it can solve some of the pain points of a busy service desk.

 

We talk about

  • Automation
  • Freeing up Tech staff from standard boring IT tasks
  • Chatbots and AI (it's all the rage right?!)
  • ROI through staff costs and links with their time
  • Coffee (rather than tea this time) and soft drinks
  • MSP budgets
  • Internal improvements for the MSP


We also hear what Paul adds to our Spotify playlist which accompanies this Podcast - check out the link below for this as well


How do we listen to it?

Follow your link of choice below to listen now, don't forget to follow/subscribe to keep up with the latest podcasts.

 

#Apple

⚡ https://lnkd.in/dMAinXDe

 

#Spotify

⚡ https://lnkd.in/djQ6xxMC

 

#PodcastsOnAmazonMusic

⚡ https://lnkd.in/dsr-yfdX

 

Big thanks to our sponsor for this series Ben Harding and his team Fresh Productions, who offer an impressive service around video production and event filming for in-person events, virtual and hybrid, Live streaming, Awards presentations even sourcing a venue! They also have a number of other offerings that cover digital and creative aspects, So look at what they do and how they do it, via their website Fresh Productions


Our Spotify playlist to check out is here

🎸 https://lnkd.in/dCzkCbSD

#podcast #vendorblender #18itpresents #18itknows #paulknows

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/The-Vendor-Blender-Podcast-with-Paul-Fuge-of-Pia-e24tfpha29fe89b-c23d-4242-b96e-1a00f51219a2Tue, 30 May 2023 07:55:56 GMT<p>Today we release our latest episode of the Vendor Blender Podcast.</p> <p>Our guest for this was <a href="https://www.linkedin.com/in/mrpaulfuge/" rel="noopener noreferrer nofollow">Paul Fuge</a> of <a href="https://pia.ai/" rel="noopener noreferrer nofollow">Pia</a></p> <p>We have recorded this for MSPs and those working in the Tech sector to help you understand what Pia is and how it works, wetting your tastebuds by explaining how it can solve some of the pain points of a busy service desk. </p> <p> </p> <p>We talk about</p> <ul> <li>Automation</li> <li>Freeing up Tech staff from standard boring IT tasks</li> <li>Chatbots and AI (it's all the rage right?!)</li> <li>ROI through staff costs and links with their time</li> <li>Coffee (rather than tea this time) and soft drinks</li> <li>MSP budgets</li> <li>Internal improvements for the MSP</li> </ul> <p><br /></p> <p>We also hear what Paul adds to our Spotify playlist which accompanies this Podcast - check out the link below for this as well</p> <p><br /></p> <p><strong>How do we listen to it?</strong></p> <p>Follow your link of choice below to listen now, don't forget to follow/subscribe to keep up with the latest podcasts.</p> <p> </p> <p><strong>#Apple</strong></p> <p>⚡ <a href="https://lnkd.in/dMAinXDe" rel="noopener noreferrer nofollow">https://lnkd.in/dMAinXDe</a></p> <p> </p> <p><strong>#Spotify</strong></p> <p>⚡ <a href="https://lnkd.in/djQ6xxMC" rel="noopener noreferrer nofollow">https://lnkd.in/djQ6xxMC</a></p> <p> </p> <p><strong>#PodcastsOnAmazonMusic</strong></p> <p>⚡ <a href="https://lnkd.in/dsr-yfdX" rel="noopener noreferrer nofollow">https://lnkd.in/dsr-yfdX</a></p> <p> </p> <p>Big thanks to our sponsor for this series <a href="https://www.linkedin.com/feed/#" rel="noopener noreferrer nofollow">Ben Harding</a> and his team <a href="https://www.linkedin.com/feed/#" rel="noopener noreferrer nofollow">Fresh Productions</a>, who offer an impressive service around video production and event filming for in-person events, virtual and hybrid, Live streaming, Awards presentations even sourcing a venue! They also have a number of other offerings that cover digital and creative aspects, So look at what they do and how they do it, via their website <a href="https://freshproductions.co.uk/" rel="noopener noreferrer nofollow" target="_blank">Fresh Productions</a></p> <p><br /></p> <p>Our Spotify playlist to check out is here</p> <p>🎸 <a href="https://lnkd.in/dCzkCbSD" rel="noopener noreferrer nofollow">https://lnkd.in/dCzkCbSD</a></p> <p>#podcast #vendorblender #18itpresents #18itknows #paulknows </p> no00:19:18The Vendor Blender Podcast with Paul Fuge of Piafull<![CDATA[Poolside to Podium: Team GB’s Jazz Carlin Shares Her Olympic Journey & Insights on Success in Sports]]>Jazz, a double silver medalist for Team GB in swimming, shares her journey from learning to swim as a child to competing in the Olympics.

She talks about the dedication and hard work required to excel in the sport, as well as the support of her family.

Jazz discusses the importance of analyzing performance and making small improvements to achieve success. She also highlights the similarities between sports and business, emphasizing the need for understanding and coaching individuals to help them reach their full potential.

Jazz is now involved in swim coaching, business development, and sports commentary.

00:00 Introduction and Background

02:41 Early Swimming Journey and Competing for Team GB

03:30 Dedication, Family Support, and Balancing School and Training

05:38 Training Schedule and Commitments

07:15 The Thrill of Racing and Competing

09:42 Progressing in Swimming and Winning National Championships

14:06 Underwater Work and Adapting to Race Situations

16:03 Challenges of Racing Against Elite Competitors

18:01 Emotions and Achievements at the Olympics

21:39 Life in the Athletes' Village and Meeting Sporting Icons

23:31 Transitioning from Swimming to Coaching and Business

29:01 Applying Lessons from Sports to Business

33:34 Switching Off and Recharging

36:25 Jazz's Song Choice and Advice for Listeners

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/From-Poolside-to-Podium-Team-GBs-Jazz-Carlin-Shares-Her-Olympic-Journey-and-Insights-on-Success-in-Sports-and-Business-e2malguf0a18457-eda4-48db-867e-c4cc8dad8a84Mon, 22 Jul 2024 15:46:35 GMT<p>Jazz, a double silver medalist for Team GB in swimming, shares her journey from learning to swim as a child to competing in the Olympics.</p><p>She talks about the dedication and hard work required to excel in the sport, as well as the support of her family.</p><p>Jazz discusses the importance of analyzing performance and making small improvements to achieve success. She also highlights the similarities between sports and business, emphasizing the need for understanding and coaching individuals to help them reach their full potential.</p><p>Jazz is now involved in swim coaching, business development, and sports commentary.</p><p></p><p>00:00 Introduction and Background</p><p>02:41 Early Swimming Journey and Competing for Team GB</p><p>03:30 Dedication, Family Support, and Balancing School and Training</p><p>05:38 Training Schedule and Commitments</p><p>07:15 The Thrill of Racing and Competing</p><p>09:42 Progressing in Swimming and Winning National Championships</p><p>14:06 Underwater Work and Adapting to Race Situations</p><p>16:03 Challenges of Racing Against Elite Competitors</p><p>18:01 Emotions and Achievements at the Olympics</p><p>21:39 Life in the Athletes' Village and Meeting Sporting Icons</p><p>23:31 Transitioning from Swimming to Coaching and Business</p><p>29:01 Applying Lessons from Sports to Business</p><p>33:34 Switching Off and Recharging</p><p>36:25 Jazz's Song Choice and Advice for Listeners</p>no00:32:56Poolside to Podium: Team GB’s Jazz Carlin Shares Her Olympic Journey & Insights on Success in Sportsfull<![CDATA[Merging Forces: Redstor + TitanHQ = CyberSentriq]]>Hey, we are back!

In this episode of Vendor Blender, Paul Croker sits down with James Griffin, CEO of CyberSentriq, to explore the evolving landscape of the Managed Service Provider (MSP) market.

Discover how the merger of Redstor and TitanHQ into CyberSentriq aims to address the convergence of backup and cybersecurity, a critical challenge for MSPs today.

James shares insights on navigating vendor consolidation, maintaining service quality, and the importance of cultural alignment in mergers.

Tune in to learn about the opportunities for MSPs to enhance their service offerings and the strategic moves CyberSentriq is making to become a leading player in the industry.

Also, hear which music track James adds to the Spotify playlist and why he added it.

Join in the conversation, does something resonate, maybe you have a question.

Comment on social media, or reach out to us on LinkedIn, search for our names, we'd love to hear from you.

So, let's dive in and hear what James has to say.

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Merging-Forces-Redstor--TitanHQ--CyberSentriq-e36usp6af87b1b6-9bf6-4aae-9569-299be621097cSun, 17 Aug 2025 11:02:44 GMT<p>Hey, we are back!</p><p>In this episode of Vendor Blender, Paul Croker sits down with James Griffin, CEO of CyberSentriq, to explore the evolving landscape of the Managed Service Provider (MSP) market.</p><p>Discover how the merger of Redstor and TitanHQ into CyberSentriq aims to address the convergence of backup and cybersecurity, a critical challenge for MSPs today. </p><p>James shares insights on navigating vendor consolidation, maintaining service quality, and the importance of cultural alignment in mergers. </p><p>Tune in to learn about the opportunities for MSPs to enhance their service offerings and the strategic moves CyberSentriq is making to become a leading player in the industry.</p><p>Also, hear which music track James adds to the Spotify playlist and why he added it.</p><p>Join in the conversation, does something resonate, maybe you have a question.</p><p>Comment on social media, or reach out to us on LinkedIn, search for our names, we'd love to hear from you. </p><p>So, let's dive in and hear what James has to say.</p> no00:32:01Merging Forces: Redstor + TitanHQ = CyberSentriqfull<![CDATA[Breaking Barriers with IASME’s CEO - Emma Philpott MBE: Cyber Essentials & the Power of Diversity]]>Hello!


In this edition of the Business Insights podcast, I chatted with the CEO of IASME Emma Philpott.

IASME is the team that runs the Cyber Essentials Framework program certification.


In this instalment, we talked about the following points


  • Cybersecurity should be inclusive and accessible to everyone.


  • Breaking down barriers in cybersecurity is essential for innovation.


  • Effective communication is crucial in managing a growing team.


  • Embracing change can lead to exciting opportunities.


  • Cultural experiences shape our perspectives and approaches.


  • Mentorship and team support are vital for personal growth.


  • Recognition can come unexpectedly and may lead to imposter syndrome.


  • Building a resilient team allows for adaptability during challenges.


  • Entry-level jobs are necessary to diversify the cybersecurity workforce.


  • Continuous improvement is key to success in any organization.


Tune in to also find out which music track Emma added to our Business Insights Spotify playlist

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Breaking-Barriers-with-IASMEs-CEO---Emma-Philpott-MBE-Cyber-Essentials--the-Power-of-Diversity-e2re0tta629f63d-8d67-4de9-825b-6ef2a5b9a8e8Sun, 24 Nov 2024 11:47:35 GMT<p>Hello!</p> <p><br /></p> <p>In this edition of the Business Insights podcast, I chatted with the CEO of IASME Emma Philpott.</p> <p>IASME is the team that runs the Cyber Essentials Framework program certification.</p> <p><br /></p> <p>In this instalment, we talked about the following points</p> <p><br /></p> <ul> <li>Cybersecurity should be inclusive and accessible to everyone.</li> </ul> <p><br /></p> <ul> <li>Breaking down barriers in cybersecurity is essential for innovation.</li> <p><br /></p> </ul> <ul> <li>Effective communication is crucial in managing a growing team.</li> </ul> <p><br /></p> <ul> <li>Embracing change can lead to exciting opportunities.</li> </ul> <p><br /></p> <ul> <li>Cultural experiences shape our perspectives and approaches.</li> </ul> <p><br /></p> <ul> <li>Mentorship and team support are vital for personal growth.</li> </ul> <p><br /></p> <ul> <li>Recognition can come unexpectedly and may lead to imposter syndrome.</li> </ul> <p><br /></p> <ul> <li>Building a resilient team allows for adaptability during challenges.</li> </ul> <p><br /></p> <ul> <li>Entry-level jobs are necessary to diversify the cybersecurity workforce.</li> </ul> <p><br /></p> <ul> <li>Continuous improvement is key to success in any organization.</li> </ul> <p><br /></p> <p>Tune in to also find out which music track Emma added to our Business Insights Spotify playlist </p> no00:30:31Breaking Barriers with IASME’s CEO - Emma Philpott MBE: Cyber Essentials & the Power of Diversityfull<![CDATA[Business Insights Podcast with Timothy Hughes]]>In this episode Paul Croker of 18iT talks with publisher and global social marketing expert Timothy Hughes of DLA Ignite. Paul taps into Timothy's deep experience around all things social selling /marketing. This is not a standard podcast, but an informal chat where great content is exchanged.

We aim to spark a curious element from within to explore marketing and selling from a social point of view, rather than the traditional transactional approach from years gone by.

The world has changed, people connect and transact in a different way. This is just the start.

Timothy is a recognised author of Social Selling book, now in it's 2nd edition. Timothy background includes, Electric and Electronic Engineering from Coventry University, a member of the IoD, working with Oracle, and experience as a NED.

We also talk about tea, Tannin, as well.. It's not just business. We also talk about budgets, Marketing, employment, shifting from analogue to digital platforms and the impacts here.

Paul also asked Timothy what music track would he add to our Business Insight Spotify Playlist, check that out below. Spotify Playlist for Business Insights https://open.spotify.com/playlist/6KqF0P83bP3suSwU68izPT?si=fd1a858a268a455c



]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Business-Insights-Podcast-with-Timothy-Hughes-e22dpc391300e32-142a-4686-b4bb-9c88462f0423Sat, 15 Apr 2023 11:47:42 GMT<p>In this episode Paul Croker of 18iT talks with publisher and global social marketing expert Timothy Hughes of DLA Ignite. Paul taps into Timothy's deep experience around all things social selling /marketing. This is not a standard podcast, but an informal chat where great content is exchanged. </p> <p>We aim to spark a curious element from within to explore marketing and selling from a social point of view, rather than the traditional transactional approach from years gone by.</p> <p>The world has changed, people connect and transact in a different way. This is just the start.</p> <p>Timothy is a recognised author of Social Selling book, now in it's 2nd edition. Timothy background includes, Electric and Electronic Engineering from Coventry University, a member of the IoD, working with Oracle, and experience as a NED. </p> <p>We also talk about tea, Tannin, as well.. It's not just business. We also talk about budgets, Marketing, employment, shifting from analogue to digital platforms and the impacts here. </p> <p>Paul also asked Timothy what music track would he add to our Business Insight Spotify Playlist, check that out below. Spotify Playlist for Business Insights https://open.spotify.com/playlist/6KqF0P83bP3suSwU68izPT?si=fd1a858a268a455c </p> <p><br /></p> <p><br /></p> no00:28:36Business Insights Podcast with Timothy Hughesfull<![CDATA[The Power of Data Analytics in Billing]]>We are back with another Vendor Blender Podcast!

In this episode, Paul Croker interviews Ben Rogers from Cloud Billing.

Cloud Billing is a billing solution that helps MSPs automate their monthly billing and consolidate data from different sources.

The conversation focuses on the importance of billing and how it can align with a data-driven organization. They discuss the challenges MSPs face with manual billing processes and the benefits of automating and standardizing billing.

They also touch on the role of data analytics in providing insights and identifying revenue leakage.

The episode concludes with a discussion on the value of networking and collaboration in the MSP community.


Please tune in to find out which track Ben adds to our #Spotify Playlist

#billing, #automation, #data-driven #organizations, #DataAnalytics, #revenue #leakage, #networking, #collaboration

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/The-Power-of-Data-Analytics-in-Billing-e2ntlot69c7b22e-169e-4269-b0b4-da66e9bac506Mon, 02 Sep 2024 16:21:58 GMT<p>We are back with another Vendor Blender Podcast!</p> <p> In this episode, Paul Croker interviews Ben Rogers from Cloud Billing. </p> <p>Cloud Billing is a billing solution that helps MSPs automate their monthly billing and consolidate data from different sources.</p> <p>The conversation focuses on the importance of billing and how it can align with a data-driven organization. They discuss the challenges MSPs face with manual billing processes and the benefits of automating and standardizing billing. </p> <p>They also touch on the role of data analytics in providing insights and identifying revenue leakage. </p> <p>The episode concludes with a discussion on the value of networking and collaboration in the MSP community.</p> <p><br /></p> <p>Please tune in to find out which track Ben adds to our #Spotify Playlist </p> <p> #billing, #automation, #data-driven #organizations, #DataAnalytics, #revenue #leakage, #networking, #collaboration </p> no00:24:11111The Power of Data Analytics in Billingfull<![CDATA[From Rock and Roll to IT: Aaron Fletcher's Journey]]>In this episode of Business Insights, Paul Croker interviews Aaron Fletcher, the commercial manager of the MSP show and a former member of the band The Bees.


They discuss Aaron's journey in the music industry, his experiences with The Bees, including their influences, songwriting process, and the challenges of recording and touring.


Aaron shares insights on networking within the music industry, the significance of their Mercury Prize nomination, and his current project—a documentary about The Bees.


The conversation highlights the importance of authenticity, creativity, and community in both music and business.


Tune in and listen to pick up on which music track Aaron adds to the infamous Spotify playlist.

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/From-Rock-and-Roll-to-IT-Aaron-Fletchers-Journey-e3f7oak4c5e6cfe-0ac6-4337-88b7-6806e3f42d27Tue, 17 Feb 2026 19:14:24 GMT<p>In this episode of Business Insights, Paul Croker interviews Aaron Fletcher, the commercial manager of the MSP show and a former member of the band The Bees. </p><p><br /></p><p>They discuss Aaron's journey in the music industry, his experiences with The Bees, including their influences, songwriting process, and the challenges of recording and touring. </p><p><br /></p><p>Aaron shares insights on networking within the music industry, the significance of their Mercury Prize nomination, and his current project—a documentary about The Bees. </p><p><br /></p><p>The conversation highlights the importance of authenticity, creativity, and community in both music and business.</p><p><br /></p><p>Tune in and listen to pick up on which music track Aaron adds to the infamous Spotify playlist.</p> no00:38:26From Rock and Roll to IT: Aaron Fletcher's Journeyfull<![CDATA[Business Insights Podcast with Paul Lloyd "Everyone is selling"]]>So in this episode of the Business Insights Podcast we talk on a number of topics, from Swimming Pool Attendants to Sales Directors to Floppy disk drives.

Paul Lloyd talks to us in his straight forward manner showing us how he does it "my way"

We cover,

  • Helping organisations that aren't performing or are struggling with sales and business development
  • Hear how Paul has created a sales manager as a service for MSPs and vendors.
  • Hear how Paul is helping Vendors sell, showing them what its like from the end user perspective as opposed to channel sales.
  • Conferences and networking are great ways to help you locate and strike up a conversation with possible leads.
  • Moving away from being transactional with your sales, look to add value in other ways.
  • See how to broaden the conversations with possible clients.
  • We want the end client to outsource their IT to us, so why don't we look to outsource our challenges, Sales, Book Keeping, accounting.
]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Business-Insights-Podcast-with-Paul-Lloyd-Everyone-is-selling-e2f887ac23ebc53-e4ac-4e2c-81b4-84254f6f49d2Thu, 01 Feb 2024 20:41:11 GMT<p>So in this episode of the Business Insights Podcast we talk on a number of topics, from Swimming Pool Attendants to Sales Directors to Floppy disk drives. </p> <p>Paul Lloyd talks to us in his straight forward manner showing us how he does it "my way"</p> <p>We cover,</p> <ul> <li>Helping organisations that aren't performing or are struggling with sales and business development</li> <li>Hear how Paul has created a sales manager as a service for MSPs and vendors.</li> <li>Hear how Paul is helping Vendors sell, showing them what its like from the end user perspective as opposed to channel sales.</li> <li>Conferences and networking are great ways to help you locate and strike up a conversation with possible leads.</li> <li>Moving away from being transactional with your sales, look to add value in other ways.</li> <li>See how to broaden the conversations with possible clients.</li> <li>We want the end client to outsource their IT to us, so why don't we look to outsource our challenges, Sales, Book Keeping, accounting.</li> </ul> no00:31:49Business Insights Podcast with Paul Lloyd "Everyone is selling"full<![CDATA[Pitch IT - Handover: Killing the Copy-Paste Grind]]>At just 18, Lewis Williams was already sick of the copy-paste grind — the client emails, the Excel docs, the QBRs that eat up to ten hours of a project manager's week.

So he built Handover: a tool that plugs into your PSA (Halo, ConnectWise, you name it) and turns messy ticket notes into polished action logs, risk logs, summaries and client updates, ready to schedule or send in a click.

In this PitchIT episode of Vendor Blender, we dig into the pain points every MSP knows too well and how a bit of clever automation can hand those hours back.

Also see which track Lewis adds to our Spotify playlist that accompanies each episode.

Grab a cuppa, cue the rock 'n' roll, and find out why the boring stuff might just be the best thing to automate.


]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Pitch-IT---Handover-Killing-the-Copy-Paste-Grind-e3ndjbde7f8808e-b26d-4587-8570-4500a0a23862Fri, 14 Aug 2026 16:12:30 GMT<p>At just 18, Lewis Williams was already sick of the copy-paste grind — the client emails, the Excel docs, the QBRs that eat up to ten hours of a project manager's week. </p><p>So he built Handover: a tool that plugs into your PSA (Halo, ConnectWise, you name it) and turns messy ticket notes into polished action logs, risk logs, summaries and client updates, ready to schedule or send in a click. </p><p>In this PitchIT episode of Vendor Blender, we dig into the pain points every MSP knows too well and how a bit of clever automation can hand those hours back. </p><p> Also see which track Lewis adds to our Spotify playlist that accompanies each episode.</p><p>Grab a cuppa, cue the rock 'n' roll, and find out why the boring stuff might just be the best thing to automate.</p><p></p><p><br /></p> no00:16:42Pitch IT - Handover: Killing the Copy-Paste Grindfull<![CDATA[What the heck is Pitch IT Sean?!]]>We have a spin-off series under the Vendor Blender Podcast series.

In this exciting episode, we dive deeper into what the Pitch IT program is all about.

We get to know a bit more about the VP of IT Nation Communities - Sean Lardo.

We will be interviewing the 2026 cohort of Pitch IT 2026.


We also cover off a bit about sports and tune in to also find out which track Sean adds to our Vendor Blender Spotify playlist.

PitchIT is ConnectWise's accelerator for MSP-space startups — a 16-week business transformation programme covering everything from sales and marketing to product security, fundraising and pitch-building.

The top three finalists pitch live to thousands of MSPs at IT Nation Connect Global, competing for $100,000 in prize money (a prize, not an investment — no strings attached).

But as past cohorts attest, the bigger payoff is the exposure: marketplace presence, co-marketing, and a credibility boost that drives real traffic, leads and demo requests.

Recent themes — AI-enabled operations, automation-first workflows, security-driven delivery — show exactly where the channel is heading.


These will be short 15-minute episodes where we get to know a bit about the person and the product/services they have created.

All around our magic mix of getting to know the people behind the tooling.

I can't wait, we have some exciting soundbites to bring your way,



]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/What-the-heck-is-Pitch-IT-Sean-e3k61hk261cc80d-67f6-4fbb-a833-03606b317440Mon, 01 Jun 2026 10:29:56 GMT<p>We have a spin-off series under the Vendor Blender Podcast series.</p><p>In this exciting episode, we dive deeper into what the Pitch IT program is all about.</p><p>We get to know a bit more about the VP of IT Nation Communities - Sean Lardo.</p><p>We will be interviewing the 2026 cohort of Pitch IT 2026. </p><p><br /></p><p>We also cover off a bit about sports and tune in to also find out which track Sean adds to our Vendor Blender Spotify playlist.</p><p>PitchIT is ConnectWise's accelerator for MSP-space startups — a 16-week business transformation programme covering everything from sales and marketing to product security, fundraising and pitch-building. </p><p>The top three finalists pitch live to thousands of MSPs at IT Nation Connect Global, competing for $100,000 in prize money (a prize, not an investment — no strings attached). </p><p>But as past cohorts attest, the bigger payoff is the exposure: marketplace presence, co-marketing, and a credibility boost that drives real traffic, leads and demo requests. </p><p>Recent themes — AI-enabled operations, automation-first workflows, security-driven delivery — show exactly where the channel is heading.</p><p><br /></p><p>These will be short 15-minute episodes where we get to know a bit about the person and the product/services they have created. </p><p>All around our magic mix of getting to know the people behind the tooling.</p><p>I can't wait, we have some exciting soundbites to bring your way,</p><p><br /></p><p></p><p><br /></p> no00:24:16What the heck is Pitch IT Sean?!full<![CDATA[The Vendor Blender Podcast with Ricky Frey of Dropsuite]]>In our opening podcast, Paul Croker of 18iT talks across the world to Ricky Frey of Dropsuite.

Fear not, this is a different approach to a vendor podcast. Paul asks Ricky how Dropsuite helps solves actual problems for MSPs and businesses. 

This is a relaxed chat, where the listener can pick up some tips and tricks. We also talk about our drinks and Ricky tells us which track he wants to be added to our Spotify playlist.

We also need to mention our awesome sponsor for this series - Fresh Productions - https://freshproductions.co.uk/ 

'Fresh is a full-service event & creative agency specialising in the Tech Channel. They’re an extension of your team and know the channel, which helps massively with communication and delivering the best result. They create great experiences through technology, creativity and passion, that's why they exist.'

We hope you enjoy our opening episode.

In 2 weeks' time, we drop the opening episode of the Business Insights podcast so tune in for that one too.

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/The-Vendor-Blender-Podcast-with-Ricky-Frey-of-Dropsuite-e2009l7ed2ad464-914a-4636-9a8d-b945cec12dc8Tue, 07 Mar 2023 15:05:06 GMT<p>In our opening podcast, Paul Croker of 18iT talks across the world to Ricky Frey of Dropsuite.</p> <p>Fear not, this is a different approach to a vendor podcast. Paul asks Ricky how Dropsuite helps solves actual problems for MSPs and businesses. </p> <p>This is a relaxed chat, where the listener can pick up some tips and tricks. We also talk about our drinks and Ricky tells us which track he wants to be added to our Spotify playlist.</p> <p>We also need to mention our awesome sponsor for this series - Fresh Productions - <a href="https://freshproductions.co.uk/" rel="noopener noreferrer nofollow">https://freshproductions.co.uk/</a> </p> <p><em>'Fresh is a full-service event &amp; creative agency specialising in the</em><em><strong> </strong></em><em>Tech Channel. They’re an extension of your team and know the channel, which helps massively with communication and delivering the best result. They create great experiences through technology, creativity and passion, that's why they exist.'</em></p> <p>We hope you enjoy our opening episode.</p> <p>In 2 weeks' time, we drop the opening episode of the Business Insights podcast so tune in for that one too.</p> no00:21:2311The Vendor Blender Podcast with Ricky Frey of Dropsuitefull<![CDATA[The Vendor Blender Podcast with Benedict Jones of Traced]]>In this episode Paul Croker of 18iT talks to Benedict Jones the CEO of Traced.

Traced is an MTD - Mobile Threat Defence solution for mobile phones and tablets. Addressing the very real issue around protecting data on mobile endpoints. It deals with BYOD and aligns directly with the UK government-backed security scheme - Cyber Essentials.

Drop in and listen as Paul and Benedict discuss how Traced solves actual challenges for clients. We also find out what Benedict likes to drink and which track he added to our expanding Spotify playlist which accompanies the Vendor Blender Podcast.

This is a relaxed conversation for around 30 minutes, designed to get you thinking and spark some questions that you can reach out to us and ask.

As always we add in our blend of "doing IT differently" we talk about what we are drinking and Deryck also tell us his track for the Vendor Blender Spotify playlist. - > Vendor Blender Spotify Playlist - https://lnkd.in/dCzkCbSD

We also need to mention our awesome sponsor for this series - Fresh Productions - https://freshproductions.co.uk/

'Fresh is a full-service event & creative agency specialising in the Tech Channel. They’re an extension of your team and know the channel, which helps massively with communication and delivering the best result. They create great experiences through technology, creativity and passion, that's why they exist.'


]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/The-Vendor-Blender-Podcast-with-Benedict-Jones-of-Traced-e23ac1g0c4208bc-dbd7-41e0-86e8-712d59ae97f0Mon, 01 May 2023 11:39:53 GMT<p>In this episode Paul Croker of 18iT talks to Benedict Jones the CEO of Traced. </p> <p>Traced is an MTD - Mobile Threat Defence solution for mobile phones and tablets. Addressing the very real issue around protecting data on mobile endpoints. It deals with BYOD and aligns directly with the UK government-backed security scheme - Cyber Essentials. </p> <p>Drop in and listen as Paul and Benedict discuss how Traced solves actual challenges for clients. We also find out what Benedict likes to drink and which track he added to our expanding Spotify playlist which accompanies the Vendor Blender Podcast.</p> <p>This is a relaxed conversation for around 30 minutes, designed to get you thinking and spark some questions that you can reach out to us and ask.</p> <p>As always we add in our blend of "doing IT differently" we talk about what we are drinking and Deryck also tell us his track for the Vendor Blender Spotify playlist. - &gt; Vendor Blender Spotify Playlist - <a href="https://lnkd.in/dCzkCbSD" rel="noopener noreferrer nofollow" target="_blank">https://lnkd.in/dCzkCbSD</a></p> <p>We also need to mention our awesome sponsor for this series - Fresh Productions - <a href="https://freshproductions.co.uk/" rel="noopener noreferrer nofollow" target="_blank">https://freshproductions.co.uk/</a></p> <p>'Fresh is a full-service event &amp; creative agency specialising in the Tech Channel. They’re an extension of your team and know the channel, which helps massively with communication and delivering the best result. They create great experiences through technology, creativity and passion, that's why they exist.'</p> <p><br /> </p> no00:30:07The Vendor Blender Podcast with Benedict Jones of Tracedfull<![CDATA[Shootin' the Breeze with MSPs - Daniel Shone & Chris Gorman]]>In this episode of the Shoot the Breeze with MSPs podcast, Paul Croker interviews Chris Gorman and Daniel Shone from Apex, an MSP based in the Northwest.

They discuss their journey as friends turned business partners, the evolution of the MSP industry, and the importance of community and vendor relationships.

They also highlight the significance of embedding company values and focusing on customer service.

The conversation concludes with a discussion Apex's plans, including its cybersecurity stack and its goal of providing comprehensive solutions to its clients.


Tune in to find out which track each has added to our Spotify playlist.



]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Shootin-the-Breeze-with-MSPs---Daniel-Shone--Chris-Gorman-e2qg9dgd55c0284-3ef0-49cd-ab10-3efb73cab07cSun, 03 Nov 2024 14:04:23 GMT<p>In this episode of the Shoot the Breeze with MSPs podcast, Paul Croker interviews Chris Gorman and Daniel Shone from Apex, an MSP based in the Northwest. </p> <p>They discuss their journey as friends turned business partners, the evolution of the MSP industry, and the importance of community and vendor relationships. </p> <p>They also highlight the significance of embedding company values and focusing on customer service. </p> <p>The conversation concludes with a discussion Apex's plans, including its cybersecurity stack and its goal of providing comprehensive solutions to its clients.</p> <p><br /></p> <p>Tune in to find out which track each has added to our Spotify playlist.</p> <p><br /></p> <p><br /></p> no00:30:51Shootin' the Breeze with MSPs - Daniel Shone & Chris Gormanfull<![CDATA[Going to Distance with Rob Pope ]]>Run Rob Run! 🔥

I’m thrilled to announce that the real-life Forrest Gump himself, Rob Pope, is joining me on the Business Insights Podcast!

This guy doesn’t just run ultra distances… he redefines them.

Here are just a few of the questions I threw his way:


How many miles can you squeeze out of a pair of trainers?
What’s the biggest challenge he’s had to overcome?
How on earth do you prepare for something this extreme?


And trust me — that’s just scratching the surface. This episode is packed with incredible stories, insights, and a dose of pure inspiration.

I first met Rob in person at the YorCyberSec conference in Leeds last year, and after hearing his journey, I knew instantly: he has to be on the podcast.

As always, he also adds his music pick to the Spotify Playlist Wall of Fame 🎶 — and it’s a good one.

Landing on your favourite podcast platform very soon. Stay tuned!

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Going-to-Distance-with-Rob-Pope-e3gserp01e62791-4145-42be-a227-99e7f6c54879Mon, 23 Mar 2026 21:35:29 GMT<p><strong>Run Rob Run!</strong> 🔥</p><p>I’m thrilled to announce that the <em>real-life Forrest Gump</em> himself, <strong>Rob Pope</strong>, is joining me on the <strong>Business Insights Podcast</strong>!</p><p>This guy doesn’t just run ultra distances… he <em>redefines</em> them. </p><p>Here are just a few of the questions I threw his way:</p><p><br /></p><p><em>How many miles can you squeeze out of a pair of trainers?</em><br /><em>What’s the biggest challenge he’s had to overcome?</em><br /><em>How on earth do you prepare for something this extreme?</em></p><p><br /></p><p>And trust me — that’s just scratching the surface. This episode is packed with incredible stories, insights, and a dose of pure inspiration.</p><p>I first met Rob in person at the <strong>YorCyberSec conference in Leeds</strong> last year, and after hearing his journey, I knew instantly: <em>he has to be on the podcast.</em></p><p>As always, he also adds his music pick to the <strong>Spotify Playlist Wall of Fame</strong> 🎶 — and it’s a good one.</p><p>Landing on your favourite podcast platform very soon. Stay tuned!</p><p></p> no00:38:04Going to Distance with Rob Pope full<![CDATA[The Vendor Blender Podcast with Deryck Mitchelson of Check Point]]>

In this episode Paul Croker of 18iT talks across the world to Deryck Mitchelson of Check Point

Drop in and listen as Paul and Deryck discuss how Check Point solves actual challenges for clients. We also find out that Check Point is a lot more than just firewalls.

This is a relaxed conversation for around 26 minutes, designed to get you thinking and spark some questions that you can reach out to us and ask.

As always we add in our blend of "doing IT differently" we talk about what we are drinking and Deryck also tell us his track for the Vendor Blender Spotify playlist. - > Vendor Blender Spotify Playlist - https://lnkd.in/dCzkCbSD 

We also need to mention our awesome sponsor for this series - Fresh Productions - https://freshproductions.co.uk/ 

'Fresh is a full-service event & creative agency specialising in the Tech Channel. They’re an extension of your team and know the channel, which helps massively with communication and delivering the best result. They create great experiences through technology, creativity and passion, that's why they exist.'



]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/The-Vendor-Blender-Podcast-with-Deryck-Mitchelson-of-Check-Point-e21kshv9962e605-a274-4215-904a-9ea72bd8b999Mon, 03 Apr 2023 08:26:02 GMT<p> </p> <p>In this episode Paul Croker of 18iT talks across the world to Deryck Mitchelson of Check Point</p> <p>Drop in and listen as Paul and Deryck discuss how Check Point solves actual challenges for clients. We also find out that Check Point is a lot more than just firewalls.</p> <p>This is a relaxed conversation for around 26 minutes, designed to get you thinking and spark some questions that you can reach out to us and ask. </p> <p>As always we add in our blend of "doing IT differently" we talk about what we are drinking and Deryck also tell us his track for the Vendor Blender Spotify playlist. - &gt; Vendor Blender Spotify Playlist - <a href="https://lnkd.in/dCzkCbSD" rel="noopener noreferrer nofollow">https://lnkd.in/dCzkCbSD</a> </p> <p></p> <p>We also need to mention our awesome sponsor for this series - Fresh Productions - <a href="https://freshproductions.co.uk/" rel="noopener noreferrer nofollow">https://freshproductions.co.uk/</a> </p> <p><em>'Fresh is a full-service event &amp; creative agency specialising in the</em><strong> </strong><em>Tech Channel. They’re an extension of your team and know the channel, which helps massively with communication and delivering the best result. They create great experiences through technology, creativity and passion, that's why they exist.'</em></p> <p><br /></p> <p><br /></p> <p> </p> no00:26:23The Vendor Blender Podcast with Deryck Mitchelson of Check Pointfull<![CDATA[Business Insights Podcast - A chat with Avon & Somerset Police Crime Commissioner Mark Shelford ]]>🌟 Mark Shelford, a former Lieutenant Colonel in the British Army, who once served on the fiery sands of the Gulf War during Desert Storm.


🌐 He is not just any leader; he is the current Police and Crime Commissioner for Avon and Somerset. But that's not all, he's also the National Lead for economic crime, including the treacherous world of cyber fraud. 💼💻


🔑 Here's a sneak peek into some of the points we talk about in this podcast.


1. Understanding People: At the heart of their strategy lies a deep understanding of people. Knowing the community they serve, empathizing with their struggles, and addressing their concerns is the first step towards building a safer Avon and Somerset.

2. Setting Priorities: They recognize that every challenge can't be tackled simultaneously. Prioritisation is the name of the game. By setting clear priorities, they aim to allocate resources effectively and make every action count.

3. Leadership and Tough Calls: Being a leader isn't just about making popular decisions. Sometimes, it's about making the tough calls, the ones that safeguard our community even when they may not be easy.

4. Motivating People: Motivation isn't a one-size-fits-all concept. Understanding how to inspire and motivate a diverse force is paramount to success. They're determined to bring out the best in their team.

5. Playing to Strengths: Recognising individuals' unique strengths and utilising those strengths to their advantage. A team is only as strong as its weakest link, and Avon and Somerset, aim to make every connection unbreakable.

6. Collaboration: Alone, we can do so little; together, we can do so much. Collaboration with other agencies, organizations, and the community is vital to creating a united front against crime.


So, grab a tea, a coffee or some drink and enjoy listening to this latest podcast.


Find out what track Mark also adds to our Spotify playlist which accompanies this podcast.

https://open.spotify.com/playlist/6KqF0P83bP3suSwU68izPT?si=eefcb472458841c6

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Business-Insights-Podcast---A-chat-with-Avon--Somerset-Police-Crime-Commissioner-Mark-Shelford-e29egin6fb25fc6-4942-4cc6-837e-53f0c83276dcSun, 17 Sep 2023 22:22:55 GMT<p>🌟 Mark Shelford, a former Lieutenant Colonel in the British Army, who once served on the fiery sands of the Gulf War during Desert Storm.</p> <p><br /></p> <p>🌐 He is not just any leader; he is the current Police and Crime Commissioner for Avon and Somerset. But that's not all, he's also the National Lead for economic crime, including the treacherous world of cyber fraud. 💼💻</p> <p><br /></p> <p>🔑 Here's a sneak peek into some of the points we talk about in this podcast. </p> <p><br /></p> <p><strong>1. Understanding People:</strong> At the heart of their strategy lies a deep understanding of people. Knowing the community they serve, empathizing with their struggles, and addressing their concerns is the first step towards building a safer Avon and Somerset.</p> <p><strong>2. Setting Priorities: </strong>They recognize that every challenge can't be tackled simultaneously. Prioritisation is the name of the game. By setting clear priorities, they aim to allocate resources effectively and make every action count.</p> <p><strong>3. Leadership and Tough Calls:</strong> Being a leader isn't just about making popular decisions. Sometimes, it's about making the tough calls, the ones that safeguard our community even when they may not be easy.</p> <p><strong>4. Motivating People:</strong> Motivation isn't a one-size-fits-all concept. Understanding how to inspire and motivate a diverse force is paramount to success. They're determined to bring out the best in their team.</p> <p><strong>5. Playing to Strengths</strong>: Recognising individuals' unique strengths and utilising those strengths to their advantage. A team is only as strong as its weakest link, and Avon and Somerset, aim to make every connection unbreakable.</p> <p><strong>6. Collaboration</strong>: Alone, we can do so little; together, we can do so much. Collaboration with other agencies, organizations, and the community is vital to creating a united front against crime.</p> <p><br /></p> <p>So, grab a tea, a coffee or some drink and enjoy listening to this latest podcast.</p> <p><br /></p> <p>Find out what track Mark also adds to our Spotify playlist which accompanies this podcast.</p> <p>https://open.spotify.com/playlist/6KqF0P83bP3suSwU68izPT?si=eefcb472458841c6</p> no00:25:48Business Insights Podcast - A chat with Avon & Somerset Police Crime Commissioner Mark Shelford full<![CDATA[Guardians of the Grid: Patrick Beggs on the People Behind Cybersecurity]]>In this instalment, Paul Croker sits down with the CISO who has to look after cybersecurity for a Saas platform..

 

Paul was able to grab some time with rockstar CISO Patrick Beggs at the recent IT Nation Community event, which took place in London.

 

We talked a bit about the tech a bit, and went back in time to hear some of the cool things that Patrick has been involved with and where it's brought him today.


We talked about the human elements at play here; we talked about frameworks GDPR, NIST, for example.


Yes, AI is featured too, along with some cool insights into the person that is Patrick. We hear about the exciting developments with his family, which covers American Football, Rugby and WWE! - You gotta listen to see how we got to these topics!

 

Also tuned in to see what track Patrick added to our Spotify playlist for Business Insights.


The American Nightmare or The American Dream - #WWE 


Get in touch and let us know what you think of this. Who will Paul chat with next?


]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Guardians-of-the-Grid-Patrick-Beggs-on-the-People-Behind-Cybersecurity-e31ac514fe7bc13-abe5-40a7-90f0-53c7b6613e7bWed, 09 Apr 2025 11:15:54 GMT<p>In this instalment, Paul Croker sits down with the CISO who has to look after cybersecurity for a Saas platform..</p><p> </p><p>Paul was able to grab some time with rockstar CISO Patrick Beggs at the recent IT Nation Community event, which took place in London.</p><p> </p><p>We talked a bit about the tech a bit, and went back in time to hear some of the cool things that Patrick has been involved with and where it's brought him today.</p><p><br /></p><p>We talked about the human elements at play here; we talked about frameworks GDPR, NIST, for example. </p><p><br /></p><p>Yes, AI is featured too, along with some cool insights into the person that is Patrick. We hear about the exciting developments with his family, which covers American Football, Rugby and WWE! - You gotta listen to see how we got to these topics!</p><p> </p><p>Also tuned in to see what track Patrick added to our Spotify playlist for Business Insights.</p><p><br /></p><p>The American Nightmare or The American Dream - #WWE </p><p><br /></p><p>Get in touch and let us know what you think of this. Who will Paul chat with next?</p><p><br /></p> no00:18:59Guardians of the Grid: Patrick Beggs on the People Behind Cybersecurityfull<![CDATA[Navigating Life's Highs and Lows: Insights from Nigel Moore]]>Nigel Moore, founder of the tech tribe, shares his journey in the tech space and the lessons he learned along the way.

He discusses the challenges faced by MSPs, such as pricing and packaging plans, and how he wrote a book to help others avoid the mistakes he made.

Nigel emphasizes the importance of self-belief and surrounding oneself with the right people, whether it's through peer groups or finding the right business coach.

He also highlights the unique and supportive nature of the MSP industry. In this conversation, Nigel and Paul discuss the importance of personal growth and mindset in the MSP industry.

They explore the challenges of breaking out of their comfort zones and making changes in their business and personal lives. Nigel shares his journey of overcoming limiting beliefs and the power of incremental changes.

They also discuss the value of providing quality services and the importance of balancing work and personal life. Nigel highlights the impact of volunteering and helping others as a way to find balance and fulfilment.

The conversation concludes with a discussion about the upcoming ScaleCon event in Vegas (which took place back in 2024)


Also, listen and find out which music track Nigel adds to our Spotify Playlist which accompanies the Business Insights Podcast see a link in the comments below.

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Navigating-Lifes-Highs-and-Lows-Insights-from-Nigel-Moore-e2t6cv0b643bd04-7530-46c3-ab7c-63470b33eb32Tue, 07 Jan 2025 17:00:02 GMT<p>Nigel Moore, founder of the tech tribe, shares his journey in the tech space and the lessons he learned along the way. </p> <p>He discusses the challenges faced by MSPs, such as pricing and packaging plans, and how he wrote a book to help others avoid the mistakes he made.</p> <p> Nigel emphasizes the importance of self-belief and surrounding oneself with the right people, whether it's through peer groups or finding the right business coach. </p> <p>He also highlights the unique and supportive nature of the MSP industry. In this conversation, Nigel and Paul discuss the importance of personal growth and mindset in the MSP industry. </p> <p>They explore the challenges of breaking out of their comfort zones and making changes in their business and personal lives. Nigel shares his journey of overcoming limiting beliefs and the power of incremental changes. </p> <p>They also discuss the value of providing quality services and the importance of balancing work and personal life. Nigel highlights the impact of volunteering and helping others as a way to find balance and fulfilment. </p> <p>The conversation concludes with a discussion about the upcoming ScaleCon event in Vegas (which took place back in 2024)</p> <p><br /></p> <p>Also, listen and find out which music track Nigel adds to our Spotify Playlist which accompanies the Business Insights Podcast see a link in the comments below.</p> no00:50:24Navigating Life's Highs and Lows: Insights from Nigel Moorefull<![CDATA[Driving Down 'Company Culture' Roads: Nailing Automation the John Denver Way! ]]>In this edition of the Business Insights Podcast, I chatted with the Co-founder and CEO of Performanta Guy Golan.

If are interested, or curious about getting culture right, and automation in your business. You need to listen to this podcast.

We break away from the traditional talk of Cyber Security and discuss topics such as


  • What is the meaning behind the company name?
  • What is the purple flag?
  • Learing culture, and multicultural organisation - we are constantly learning and growing.
  • Working with large and smaller organisations across the world.
  • Interesting company structure around a "buddy system"


Please do let us know what you think we are keen to hear from you.


]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Driving-Down-Company-Culture-Roads-Nailing-Automation-the-John-Denver-Way-e28b6n1238447d3-918b-412f-b662-ca79eebb108cMon, 21 Aug 2023 06:55:36 GMT<p>In this edition of the Business Insights Podcast, I chatted with the Co-founder and CEO of Performanta Guy Golan.</p> <p>If are interested, or curious about getting culture right, and automation in your business. You need to listen to this podcast.</p> <p>We break away from the traditional talk of Cyber Security and discuss topics such as </p> <p><br /></p> <ul> <li>What is the meaning behind the company name?</li> <li>What is the purple flag?</li> <li>Learing culture, and multicultural organisation - we are constantly learning and growing.</li> <li>Working with large and smaller organisations across the world.</li> <li>Interesting company structure around a "buddy system"</li> </ul> <p><br /></p> <p>Please do let us know what you think we are keen to hear from you.</p> <p><br /></p> no00:20:44Driving Down 'Company Culture' Roads: Nailing Automation the John Denver Way! full<![CDATA[Shootin' the Breeze with MSPs - Chris Pottrell]]>

Summary

In this episode of Shootin' the Breeze with MSPs, Paul Croker interviews Chris Pottrell, the Managing Director of Nebula IT. They discuss topics such as AI, IT strategy, and the importance of cybersecurity in growing a business. Chris shares his journey in the MSP industry and emphasizes the value of IT communities and peer groups. The conversation concludes with Chris recommending the song 'Unfinished Sympathy' by Massive Attack for the podcast's Spotify playlist.


Takeaways

  • AI can be used to strengthen a business's offering and improve efficiency, particularly in the areas of automation and security.
  • IT strategy should go beyond offering IT support and focus on delivering value and results to customers.
  • Building a strong team and aligning them with the company's vision and values is crucial for success.
  • IT communities and peer groups provide valuable support, knowledge sharing, and networking opportunities for MSPs.
  • Cybersecurity should be a top priority for businesses, and compliance with standards like Cyber Essentials is essential.
  • The journey of an MSP involves constant learning, adaptation, and planning for growth and future challenges.

 

Chapters

00:00 Introduction and Background

01:56 Preparing Clients for AI

04:16 The Role of AI in Security

08:19 Building a Strong Team and Company Culture

13:19 The Evolution of IT Strategy

21:20 Future Plans and Growth Opportunities

24:07 The Importance of Cybersecurity

27:21 The Value of IT Communities

29:04 Adding a Track to the Spotify Playlist


]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Shootin-the-Breeze-with-MSPs---Chris-Pottrell-e2lp8cofa7bfb83-2797-4c77-9ebf-cd596805d37dMon, 08 Jul 2024 06:53:38 GMT<p> </p> <p><strong>Summary</strong></p> <p>In this episode of Shootin' the Breeze with MSPs, Paul Croker interviews Chris Pottrell, the Managing Director of Nebula IT. They discuss topics such as AI, IT strategy, and the importance of cybersecurity in growing a business. Chris shares his journey in the MSP industry and emphasizes the value of IT communities and peer groups. The conversation concludes with Chris recommending the song 'Unfinished Sympathy' by Massive Attack for the podcast's Spotify playlist.</p> <p><br /></p> <p><strong>Takeaways</strong></p> <ul> <li>AI can be used to strengthen a business's offering and improve efficiency, particularly in the areas of automation and security.</li> </ul> <ul> <li>IT strategy should go beyond offering IT support and focus on delivering value and results to customers.</li> </ul> <ul> <li>Building a strong team and aligning them with the company's vision and values is crucial for success.</li> </ul> <ul> <li>IT communities and peer groups provide valuable support, knowledge sharing, and networking opportunities for MSPs.</li> </ul> <ul> <li>Cybersecurity should be a top priority for businesses, and compliance with standards like Cyber Essentials is essential.</li> </ul> <ul> <li>The journey of an MSP involves constant learning, adaptation, and planning for growth and future challenges.</li> </ul> <p> </p> <p><strong>Chapters</strong></p> <p>00:00 Introduction and Background</p> <p>01:56 Preparing Clients for AI</p> <p>04:16 The Role of AI in Security</p> <p>08:19 Building a Strong Team and Company Culture</p> <p>13:19 The Evolution of IT Strategy</p> <p>21:20 Future Plans and Growth Opportunities</p> <p>24:07 The Importance of Cybersecurity</p> <p>27:21 The Value of IT Communities</p> <p>29:04 Adding a Track to the Spotify Playlist</p> <p><br /></p> no00:31:1332Shootin' the Breeze with MSPs - Chris Pottrellfull<![CDATA[Beyond the Podium: Learning That Lasts "Where conference insights turn into lifelong breakthroughs."]]>In this episode of The Business Insights Podcast, Paul catches up with Carrie Green of Can IT Con and also sits on the elected board as a director at GTIA.


Paul and Carrie discuss a mixture of topics, conferences, GTIA, Growth mindset, Reflecting on your "Why", Sharing who you are and being comfortable with being you.

There is a great quote from Carrie here, too

"There is room at every table; we just need to add more chairs"

This shows how we can be inclusive, pulling more people into the conversation and learning more from each other.


Carrie tells Paul something that people may not know about her, and also tells Paul what her music track is for the infamous Spotify playlist that accompanies this series - Go and check that out too.


We also want to hear from you, the listener, so please do interact on this where you can across the social media platforms, or drop Paul and Carrie a message on LinkedIn


Takeaways

  • Great things don't happen from comfort zones.
  • We need to push ourselves out of our comfort zones.
  • No one wants you to fail; they want you to succeed.
  • Learning is a two-way street; we all have something to share.
  • Diverse backgrounds in technology enrich discussions.
  • Collaboration leads to better outcomes in IT.
  • Everyone has a unique perspective to offer.
  • Sharing viewpoints can lead to new insights.
  • Working together is essential in the tech industry.
  • Embracing different routes in technology fosters innovation.



]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Beyond-the-Podium-Learning-That-Lasts-Where-conference-insights-turn-into-lifelong-breakthroughs-e3c1lspca1a7748-e982-4f66-833b-e17815ed1560Mon, 08 Dec 2025 10:10:51 GMT<p>In this episode of The Business Insights Podcast, Paul catches up with Carrie Green of Can IT Con and also sits on the elected board as a director at GTIA.</p><p><br /></p><p>Paul and Carrie discuss a mixture of topics, conferences, GTIA, Growth mindset, Reflecting on your "Why", Sharing who you are and being comfortable with being you.</p><p>There is a great quote from Carrie here, too</p><p> "There is room at every table; we just need to add more chairs"</p><p>This shows how we can be inclusive, pulling more people into the conversation and learning more from each other.</p><p><br /></p><p>Carrie tells Paul something that people may not know about her, and also tells Paul what her music track is for the infamous Spotify playlist that accompanies this series - Go and check that out too.</p><p><br /></p><p>We also want to hear from you, the listener, so please do interact on this where you can across the social media platforms, or drop Paul and Carrie a message on LinkedIn</p><p><br /></p><p>Takeaways</p><ul><li>Great things don't happen from comfort zones.</li><li>We need to push ourselves out of our comfort zones.</li><li>No one wants you to fail; they want you to succeed.</li><li>Learning is a two-way street; we all have something to share.</li><li>Diverse backgrounds in technology enrich discussions.</li><li>Collaboration leads to better outcomes in IT.</li><li>Everyone has a unique perspective to offer.</li><li>Sharing viewpoints can lead to new insights.</li><li>Working together is essential in the tech industry.</li><li>Embracing different routes in technology fosters innovation.</li></ul><p><br /></p><p><br /></p> no00:30:31Beyond the Podium: Learning That Lasts "Where conference insights turn into lifelong breakthroughs."full<![CDATA[Business Insights Podcast - Business Networking with super connector, John Harvey!]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Business-Insights-Podcast---Business-Networking-with-super-connector--John-Harvey-e28ua4i8cab94e1-34be-4a44-82f0-107c7046f55bTue, 05 Sep 2023 07:17:51 GMT🌐 Join me today as I talk with John Harvey of the Samphire Club for a journey all about building genuine relationships, not just selling and sales. 🤝 Networking is like tending to an allotment; daily care in weeding, watering, and nurturing pays off with a bountiful harvest. 🌱🌾 It's not about what others can do for you, but what you can do for them. 🤗 Be a stellar listener, stay curious about people and their stories, and watch the magic unfold. ✨ Shoutouts to Amanda Galleher, the Atlantic Hotel in Newquay, and Rory Hayes for their contributions. 📣 We're diving into the pressing challenges businesses face today, from employment issues to rising costs of living and materials. 💼💰 Discover the evolving landscape of pubs and the hospitality sector. 🍻 Make customer experience your priority, because the small details can create a world of difference. 🌟 And the burning question of the day: What track will John add to our playlist? Tune in to find out! 🎶🔊 #SamphireClub #Networking #Relationships #BusinessChallenges no00:21:47Business Insights Podcast - Business Networking with super connector, John Harvey!full<![CDATA[The Vendor Blender Podcast with Angus Shaw of Brigantia]]>Hello!

In this extra edition of our beloved Vendor Blender podcast series. I have a brilliant chat with the very approachable, Angus Shaw of value-adding cybersecurity distributor -Brigantia.


In our 20-minute chat, we covered a range of exciting topics including,

  • Hidden gems in the offerings
  • Adding value to support the MSPs
  • Having experts on tap within Brigantia who know the offerings inside out
  • Relationships are essential to Angus and the team
  • Coffee, Water, coffee Machines
  • Weddings!
  • In-person events which are free to attend
  • Our phone should not ring more than twice before it is answered, test it out!

Find out all this and a lot from, including which music track Angus has added to our Spotify playlist that accompanies this podcast

Playlist link click HERE


Events from Brigantia

  • 8th June - Keeper event at CCT Venues, Two East Poultry Avenue, Farringdon, London, EC1A 9PT
  • 12th October - Partner event in Canary Wharf, London E14 5AB

There are many more check them out directly on this Events link HERE

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/The-Vendor-Blender-Podcast-with-Angus-Shaw-of-Brigantia-e24efj0d75b62bd-4c9b-4bfe-ba7b-9332dfcb2d88Sun, 21 May 2023 15:59:41 GMT<p><strong>Hello!</strong></p> <p>In this extra edition of our beloved <strong>Vendor Blender </strong>podcast series. I have a brilliant chat with the very approachable, <strong>Angus Shaw</strong> of value-adding cybersecurity distributor -<strong>Brigantia</strong>.</p> <p><br /></p> <p>In our 20-minute chat, we covered a range of exciting topics including,</p> <ul> <li>Hidden gems in the offerings</li> <li>Adding value to support the MSPs</li> <li>Having experts on tap within Brigantia who know the offerings inside out</li> <li>Relationships are essential to Angus and the team</li> <li>Coffee, Water, coffee Machines</li> <li>Weddings!</li> <li>In-person events which are free to attend</li> <li>Our phone should not ring more than twice before it is answered, test it out! </li> </ul> <p>Find out all this and a lot from, including which music track Angus has added to our Spotify playlist that accompanies this podcast</p> <p><a href="https://open.spotify.com/playlist/5k1ThuDxHoz4UxEXFo8HeO?si=8d86d477bbc747cc" rel="noopener noreferrer nofollow" target="_blank">Playlist link click HERE</a></p> <p><br /></p> <p> </p> <p><strong>Events from Brigantia</strong></p> <ul> <li>8th June - Keeper event at CCT Venues, Two East Poultry Avenue, Farringdon, London, EC1A 9PT</li> <li>12th October - Partner event in Canary Wharf, London E14 5AB</li> </ul> <p>There are many more check them out directly on this <a href="https://www.brigantia.com/webinars-events" rel="noopener noreferrer nofollow" target="_blank">Events link HERE</a></p> <p> </p> no00:21:53The Vendor Blender Podcast with Angus Shaw of Brigantiafull<![CDATA[Squashing document management with a country vibe - Our guest is Nicky Metcalfe-Dennis]]>18iT Presents -The Vendor Blender Podcast Series.


Document systems are not the same, listen to Paul Croker have a catch up with Nicky Metcalf-Dennis around how they solve the document management challenges that business face today.


Maybe you, or your client still have a manual process to dealing with documents, workflows and sign offs.

What are you waiting for?

Lets get them onto a secure and modern way to work. Allow remote teams to work seamlessly, free up people's time to deliver real value added tasks.


How do we listen to it?

Follow your link of choice below to listen now, don't forget to follow/subscribe to keep up with the latest podcasts.


#Apple

⚡ https://lnkd.in/dMAinXDe


#Spotify

⚡ https://lnkd.in/djQ6xxMC


#PodcastsOnAmazonMusic

⚡ https://lnkd.in/dsr-yfdX


Big thanks to our sponsor for this series Ben Harding and his team Fresh Productions


Our Spotify playlist to check out is here

🎸 https://lnkd.in/dCzkCbSD


#podcast #vendorblender #18itpresents #18itknows #paulknows

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/The-Vendor-Blender-Podcast---Squashing-document-management-with-a-country-vibe---Our-guest-is-Nicky-Metcalfe-Dennis-e279a9jbc4e7c5f-1a82-4275-983b-ecf15def6a57Sun, 23 Jul 2023 19:37:21 GMT<p>18iT Presents -The Vendor Blender Podcast Series.</p><p><br /></p><p>Document systems are not the same, listen to Paul Croker have a catch up with Nicky Metcalf-Dennis around how they solve the document management challenges that business face today.</p><p><br /></p><p>Maybe you, or your client still have a manual process to dealing with documents, workflows and sign offs.</p><p>What are you waiting for?</p><p>Lets get them onto a secure and modern way to work. Allow remote teams to work seamlessly, free up people's time to deliver real value added tasks.</p><p><br /></p><p><b>How do we listen to it?</b></p><p>Follow your link of choice below to listen now, don't forget to follow/subscribe to keep up with the latest podcasts.</p><p><br /></p><p><b>#Apple</b></p><p>⚡ <a rel="noopener noreferrer nofollow" href="https://lnkd.in/dMAinXDe" target="_blank">https://lnkd.in/dMAinXDe</a></p><p><br /></p><p><b>#Spotify</b></p><p>⚡ <a rel="noopener noreferrer nofollow" href="https://lnkd.in/djQ6xxMC" target="_blank">https://lnkd.in/djQ6xxMC</a></p><p><br /></p><p><b>#PodcastsOnAmazonMusic</b></p><p>⚡ <a rel="noopener noreferrer nofollow" href="https://lnkd.in/dsr-yfdX" target="_blank">https://lnkd.in/dsr-yfdX</a></p><p><br /></p><p>Big thanks to our sponsor for this series <b>Ben Harding</b> and his team<b> Fresh Productions</b></p><p><br /></p><p>Our Spotify playlist to check out is here</p><p>🎸 <a rel="noopener noreferrer nofollow" href="https://lnkd.in/dCzkCbSD" target="_blank">https://lnkd.in/dCzkCbSD</a></p><p><br /></p><p>#podcast #vendorblender #18itpresents #18itknows #paulknows</p>no00:24:24Squashing document management with a country vibe - Our guest is Nicky Metcalfe-Dennisfull<![CDATA[Business Insights Podcast with Nett lynch Aligning business and IT needs via vCIO & vCISO]]>In this edition of the Business Insights podcast, Paul has a released chat with Nett Lynch of VC3.

Nett, like Paul, has a vast amount of knowledge of the vCIO and VCISO. We listen to what challenges Nett is seeing from the US to see if there is any alignment, or where things are different.


Listen and pick up some key information.

Nett has a deep technical background in the tech stack but also leads conversations with businesses in a language they understand.

We covered a wide range of topics, including,

  • Our connection via CompTIA and we are both members of the CompTIA ISAO
  • Gateway computers - with the cow print logo, where it all started for Nett
  • Free email accounts Vs company-branded accounts
  • Email servers, AD, Server 2003,
  • Helping business owners overcome challenges
  • Helping people and doing IT is a good alignment
  • Building a technology roadmap to help businesses
  • ROI vs Risk mitigation

We also asked Nett which music track she wanted to add to our accompanying Spotify playlist. Have a listen and follow the link below

https://open.spotify.com/playlist/6KqF0P83bP3suSwU68izPT?si=e59e1204fc6c4dd5


We aim to spark some curious thoughts around our podcasts, so please do like, share and let us know your thoughts on this podcast session.


As always, a big thank you to our sponsor of this podcast Inbay - > https://www.inbay.co.uk/


Who are Inbay, and what do they do?

Inbay Provides high-quality white lbale 24/7 network operations Centers (NOC) and service desk capabilities to MSPs and IT Service providers, enabling them to extend the services they offer



]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Business-Insights-Podcast-with-Nett-lynch----Aligning-business-and-IT-needs-via-vCIO--vCISO-e2420cj02d55881-3989-4327-b8e7-e819c3d992aeSun, 14 May 2023 18:02:02 GMT<p>In this edition of the Business Insights podcast, Paul has a released chat with Nett Lynch of VC3.</p><p>Nett, like Paul, has a vast amount of knowledge of the vCIO and VCISO. We listen to what challenges Nett is seeing from the US to see if there is any alignment, or where things are different.</p><p><br /></p><p>Listen and pick up some key information.</p><p></p><p>Nett has a deep technical background in the tech stack but also leads conversations with businesses in a language they understand.</p><p>We covered a wide range of topics, including,</p><ul><li><b>Our connection via CompTIA and we are both members of the CompTIA ISAO</b></li><li><b>Gateway computers - with the cow print logo, where it all started for Nett</b></li><li><b>Free email accounts Vs company-branded accounts</b></li><li><b>Email servers, AD, Server 2003,</b></li><li><b>Helping business owners overcome challenges</b></li><li><b>Helping people and doing IT is a good alignment</b></li><li><b>Building a technology roadmap to help businesses</b></li><li><b>ROI vs Risk mitigation</b></li></ul><p>We also asked Nett which music track she wanted to add to our accompanying Spotify playlist. Have a listen and follow the link below</p><p>https://open.spotify.com/playlist/6KqF0P83bP3suSwU68izPT?si=e59e1204fc6c4dd5</p><p><br /></p><p>We aim to spark some curious thoughts around our podcasts, so please do like, share and let us know your thoughts on this podcast session.</p><p><br /></p><p>As always, a big thank you to our sponsor of this podcast Inbay - &gt; https://www.inbay.co.uk/</p><p><br /></p><p><b>Who are Inbay, and what do they do?</b></p><p>Inbay Provides high-quality white lbale 24/7 network operations Centers (NOC) and service desk capabilities to MSPs and IT Service providers, enabling them to extend the services they offer</p><p><br /></p><p><br /></p>no00:19:46Business Insights Podcast with Nett lynch Aligning business and IT needs via vCIO & vCISOfull<![CDATA[Business Insights Podcast with Liz Murray]]>It's time to release our Business Insights Podcast. In this episode, I talk with @Liz Murray of @Cybsafe.

Liz is an inspiring lady who has faced many challenges head-on and come out stronger for it. Not even having severe back issues has slowed down her will, and drive to forge on!

 

We talk on a number of topics, including a different approach to the Cyber Security challenges which we all face. We also find out what track Liz added to our #SpotifyPlaylist

 

This podcast comes with a kind ask as well. Liz is running the #LondonMarathon and we both would appreciate the support. In Liz's words, 

 

"I’ve finally managed to get a ballot place in the London Marathon! I am chuffed to bits because it means I can raise money for two causes close to my heart. Veterans’ Lifeline and The 353 Trust.  Both are not for profit. Both are doing great work. Please read their details and sponsor me for whichever strikes a chord with you"


⚡E M is fundraising for The 353 Trust (justgiving.com)

⚡E M is fundraising for Veterans' Lifeline (justgiving.com)


How do we listen to it?

Follow your link of choice below to listen now, don't forget to follow/subscribe to keep up with the latest podcasts.

 

#Apple

⚡  https://lnkd.in/dMAinXDe

 

#Spotify

⚡  https://lnkd.in/djQ6xxMC

 

#PodcastsOnAmazonMusic

⚡  https://lnkd.in/dsr-yfdX

 

Our Spotify playlist to check out is here

🎸  https://lnkd.in/dCzkCbSD

  A big thanks to our sponsor for this series - Inbay -> ⁠White label NOC services & IT service desk support for MSPs | Inbay

#podcast #vendorblender #18itpresents #18itknows #paulknows

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Business-Insights-Podcast-with-Liz-Murray-e20npvd4b7ab0f1-7017-409b-9c46-bc3d4bcd2940Sun, 19 Mar 2023 19:29:26 GMT<p>It's time to release our Business Insights Podcast. In this episode, I talk with <a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/elizabeth-murray-coachmentor/" target="_blank">@Liz Murray</a> of <a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/company/cybsafe-limited/" target="_blank">@Cybsafe</a>.</p><p></p><p>Liz is an inspiring lady who has faced many challenges head-on and come out stronger for it. Not even having severe back issues has slowed down her will, and drive to forge on!</p><p> </p><p>We talk on a number of topics, including a different approach to the Cyber Security challenges which we all face. We also find out what track Liz added to our #SpotifyPlaylist</p><p> </p><p>This podcast comes with a kind ask as well. Liz is running the #LondonMarathon and we both would appreciate the support. In Liz's words, </p><p> </p><p><i>"I’ve finally managed to get a ballot place in the London Marathon! I am chuffed to bits because it means I can raise money for two causes close to my heart. Veterans’ Lifeline and The 353 Trust.  Both are not for profit. Both are doing great work. Please read their details and sponsor me for whichever strikes a chord with you"</i></p><p><br /></p><p>⚡<a rel="noopener noreferrer nofollow" href="https://www.justgiving.com/fundraising/liz353?" target="_blank">E M is fundraising for The 353 Trust (justgiving.com)</a></p><p>⚡<a rel="noopener noreferrer nofollow" href="https://www.justgiving.com/fundraising/lizvl?" target="_blank">E M is fundraising for Veterans' Lifeline (justgiving.com)</a></p><p><br /></p><p><b>How do we listen to it?</b></p><p>Follow your link of choice below to listen now, don't forget to follow/subscribe to keep up with the latest podcasts.</p><p> </p><p><a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/feed/hashtag/?keywords=apple" target="_blank">#Apple</a></p><p>⚡  <a rel="noopener noreferrer nofollow" href="https://lnkd.in/dMAinXDe" target="_blank">https://lnkd.in/dMAinXDe</a></p><p> </p><p><a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/feed/hashtag/?keywords=spotify" target="_blank">#Spotify</a></p><p>⚡  <a rel="noopener noreferrer nofollow" href="https://lnkd.in/djQ6xxMC" target="_blank">https://lnkd.in/djQ6xxMC</a></p><p> </p><p><a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/feed/hashtag/?keywords=podcastsonamazonmusic" target="_blank">#PodcastsOnAmazonMusic</a></p><p>⚡  <a rel="noopener noreferrer nofollow" href="https://lnkd.in/dsr-yfdX" target="_blank">https://lnkd.in/dsr-yfdX</a></p><p> </p><p><b>Our Spotify playlist</b> to check out is here</p><p>🎸  <a rel="noopener noreferrer nofollow" href="https://lnkd.in/dCzkCbSD" target="_blank">https://lnkd.in/dCzkCbSD</a></p><p>  A big thanks to our sponsor for this series -<b> Inbay</b> -&gt; <a rel="noopener noreferrer nofollow" href="https://www.inbay.co.uk/" target="_blank">⁠White label NOC services &amp; IT service desk support for MSPs | Inbay</a></p><p><a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/feed/hashtag/?keywords=podcast" target="_blank">#podcast</a> <a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/feed/hashtag/?keywords=vendorblender" target="_blank">#vendorblender</a> <a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/feed/hashtag/?keywords=18itpresents" target="_blank">#18itpresents</a> <a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/feed/hashtag/?keywords=18itknows" target="_blank">#18itknows</a> <a rel="noopener noreferrer nofollow" href="https://www.linkedin.com/feed/hashtag/?keywords=paulknows" target="_blank">#paulknows</a> </p>no00:28:07Business Insights Podcast with Liz Murrayfull<![CDATA[Business Insights Podcast - Recruitment State of Mind with Debby Clements of Pax8 ]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/Business-Insights-Podcast---Recruitment-State-of-Mind-with-Debby-Clements-of-Pax8-e27q6hi5fb73714-7cc6-4196-b281-f6fe27de97c8Sun, 06 Aug 2023 17:05:43 GMT🌟 Embracing Growth while Preserving Company Values and Culture 🌟 As our company embarks on an exciting journey of expansion, we hold true to the essence of what makes us who we are. 🚀 Keeping our cherished values and vibrant culture alive as we grow is our guiding star. 💼 🔍 Beyond the Resume: The Power of Interviewing the "Whole Person" 🔍 We are seeking exceptional talent, we understand the importance of delving deeper. We believe that every individual brings a unique tapestry of experiences and qualities. 🌈 Interviewing the "whole person" is our way of unlocking untapped potential. 🗂️ Crafting the Path: Unveiling the Recruitment Process, One Post-it at a Time 🗂️ Behind the scenes, a symphony of ideas and steps come together. Our recruitment process takes shape through countless post-it notes meticulously mapping each stage. 📝 Each step is designed with the candidate's journey in mind. 🛤️ Walking in Their Shoes: Constructing the Process from Candidates' Eyes 🛤️ The heart of our process is empathy. We believe in walking in the shoes of our candidates, and designing an experience that resonates. 🚶‍♀️ Every touchpoint reflects their perspective. 🔄 Mastering the Journey: Navigating the End-to-End Process 🔄 To deliver excellence, we master every aspect of the journey. From the initial hello to the final decision, we're immersed in the end-to-end process. 🗺️ 🎯 Art of Communication: The Craftsmanship Behind Thoughtful Advertisements 🎯 Our advertisements aren't just words; they're carefully crafted invitations. 📣 We beckon the curious, the passionate, and the driven to embark on a shared voyage. 🤝 Nurturing Bonds: Forging Strong Relationships throughout the Odyssey 🤝 More than candidates, they become companions on our odyssey. 🌠 Building relationships, fostering connections, and nurturing potential is at the core of our approach. 💡 Beyond Skills: Unearthing Curiosity and Values Fit 💡 Skills can be honed, but curiosity and values are the foundation. We seek individuals whose thirst for learning enriches our ecosystem. 🧠 🔑 Unlocking Stories: Our Quest for Meaningful Narratives 🔑 In our conversations, stories unfold. We ask questions that unveil not only experiences but the essence of the individual. 📖 Where does your love for Tech stem from? How and where do you learn? 📜 Embracing Narratives: Encouraging Candidates to Share Their Journeys 📜 Our interviews aren't interrogations; they're a chance to narrate. We encourage candidates to share their tales of triumph, challenges, and growth. 🌱 🌟 Cherishing Every Interaction: Valuing Both Paths Taken and Not 🌟 For us, every interaction holds meaning. Just as we celebrate the paths we walk together, we also honour the journeys that part ways. 👋 Treating all with respect and warmth. These comments have come from our Tech Tribe meet-up meetings in Bristol, so please attend them to tap into vital topics like this. We are sponsored by Inbay as we mention in the podcast. Please do reach out to Liam and the team https://www.inbay.co.uk/ Please do Like, comment and share. We love being engaged with our listeners and hearing your thoughts and comments. Our Spotify Playlist for this podcast is - &gt; 18iT Presents - Business Insights Podcast Playlist https://open.spotify.com/playlist/6KqF0P83bP3suSwU68izPT?si=fd1a858a268a455c no00:20:40Business Insights Podcast - Recruitment State of Mind with Debby Clements of Pax8 full<![CDATA[The Silent Margin Leak: Michelle Coombs on the Red Flags Every MSP Walks Past]]>🎙️ Pitch IT 2026 | Michelle Coombs, Oprising — "It works, don't change it" is quietly costing you money

Meet the woman who compares herself to Pinky and the Brain (depending on the day) — and who's on a mission to help 350,000 people in the channel do better work.

In this episode of The Vendor Blender's Pitch IT 2026 series, Paul Croker sits down with Michelle Coombs of Oprising, who started her career on a "log and flog" service desk — fixing printers on her breaks while still on the phones, back before RMM tools even existed. Doing it the hard way taught her something about great service that still holds true today… and it's the reason she's now building something to help the whole industry level up.

Here's what you'll want to hear:

  • The silent margin leak — the early warning signs your service desk is bleeding money before the complaints and escalations ever hit your inbox. Reopened tickets, bouncing agents, hidden bottlenecks… Michelle names the red flags most owners walk straight past.
  • Why "but it works" is a trap — and why the person brave enough to ask "why do we do it this way?" gets treated like a troublemaker (when they're actually saving you).
  • The consultancy lightbulb moment — the exact tipping point where Michelle realised she was writing the same action plan for every client, and decided to stop selling the fish and start teaching people to grow it.
  • The department everyone forgets — why continual improvement dies in a silo, and the HR, finance and offboarding gaps that quietly bite MSPs.

Plus, Michelle bravely admits her biggest challenge (the "post and run" trap so many of us fall into) and reveals the bouncy early-2000s banger she's adding to the Pitch IT Spotify playlist. 🎵

Repeatable expertise sitting in your head right now? This one's for you. Grab a cuppa and hit play. ☕🤘

]]>https://podcasters.spotify.com/pod/show/paul-croker/episodes/The-Silent-Margin-Leak-Michelle-Coombs-on-the-Red-Flags-Every-MSP-Walks-Past-e3obbbpe33a8302-833c-4688-9812-61baf4f2f6e6Fri, 04 Sep 2026 13:11:41 GMT<p><strong>🎙️ Pitch IT 2026 | Michelle Coombs, Oprising — "It works, don't change it" is quietly costing you money</strong></p><p>Meet the woman who compares herself to Pinky <em>and</em> the Brain (depending on the day) — and who's on a mission to help 350,000 people in the channel do better work.</p><p>In this episode of <em>The Vendor Blender's</em> Pitch IT 2026 series, Paul Croker sits down with Michelle Coombs of Oprising, who started her career on a "log and flog" service desk — fixing printers on her breaks <em>while still on the phones</em>, back before RMM tools even existed. Doing it the hard way taught her something about great service that still holds true today… and it's the reason she's now building something to help the whole industry level up.</p><p>Here's what you'll want to hear:</p><ul><li><strong>The silent margin leak</strong> — the early warning signs your service desk is bleeding money <em>before</em> the complaints and escalations ever hit your inbox. Reopened tickets, bouncing agents, hidden bottlenecks… Michelle names the red flags most owners walk straight past.</li><li><strong>Why "but it works" is a trap</strong> — and why the person brave enough to ask "why do we do it this way?" gets treated like a troublemaker (when they're actually saving you).</li><li><strong>The consultancy lightbulb moment</strong> — the exact tipping point where Michelle realised she was writing the <em>same</em> action plan for every client, and decided to stop selling the fish and start teaching people to grow it.</li><li><strong>The department everyone forgets</strong> — why continual improvement dies in a silo, and the HR, finance and offboarding gaps that quietly bite MSPs.</li></ul><p>Plus, Michelle bravely admits her biggest challenge (the "post and run" trap so many of us fall into) and reveals the bouncy early-2000s banger she's adding to the Pitch IT Spotify playlist. 🎵</p><p>Repeatable expertise sitting in your head right now? This one's for you. Grab a cuppa and hit play. ☕🤘</p><p></p> no00:15:47The Silent Margin Leak: Michelle Coombs on the Red Flags Every MSP Walks Pastfull